UpTrade Reviews

4.5 Rating 951 Reviews
88 %
of reviewers recommend UpTrade
4.5
Based on 951 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read UpTrade Reviews
Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 5th September 2021
Peter Sherman
UpTrade 5 star review on 29th August 2021
Jerry Katz
UpTrade 5 star review on 4th January 2021
Jim W
UpTrade 1 star review on 15th December 2020
Adam
4
Anonymous
Anonymous  // 01/01/2019
I have bought 3 phones 2 iPhone 8’s and an iPhone XR so far, I couldn’t be happier!! The customer service is fantastic and they are very honest with the devices they sell! Cant beat the prices! Very satisfied
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Posted 2 years ago
They were very truthful, upfront about their products. When we received the phone, it was in great condition. My son loved it 🥰
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Posted 2 years ago
Excellent product, excellent price, fast delivery.
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Posted 2 years ago
Great purchase. Item in mint condition, as described. This is my second purchase from Uptrade, and I'm quite pleased with the quality of the product, speed of delivery and ease of ordering. Thanks!
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Posted 2 years ago
I purchased an iPhone SE in "excellent" condition to give to my daughter. I am pleased with the condition of the phone, but my daughter needs a different phone. I have contacted UpTrade In multiple ways over the past 7 days including email, text, and Web message but have received no response. I attempted to call but they were not answering. I am worried about whether I will ever hear back from them!
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Posted 2 years ago
Hi Chris, apologies for the delays in response but I am happy that we were able to resolve this for you in the end.
Posted 2 years ago
Good site. Good deals. Please work on checkout with multiple items, instead of one at a time.
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Posted 2 years ago
Service was good the phone worked perfectly except that the sim card a lot didn’t go in all the way and that wasn’t listed in the description other than that what i expected
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Posted 2 years ago
Buying such expensive used items online is always a little scary. UpTrade is honest, accurate and careful. My new iPhone was exactly as it was shown and in a very reasonable time as well.
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Posted 2 years ago
Very pleased. Good prices, clean. This was my second time with upTrade.
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Posted 2 years ago
I received my product with missing items, but once I notified the company, they were quick to rectify the situation and all was well! Will definitely recommend them to others!
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Posted 2 years ago
First time buyer- very pleased! Shipment was prompt and phone arrived in perfect shape. Will not hesitate to buy from uptrade again.
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Posted 2 years ago
the phone I ordered worked and looked nice but the sim card would not activate when I added my sim card it wouldn't recognize it, had to trade it in for a different phone at Verizon
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Posted 2 years ago
Hi Monique, We wish you would have contacted us to resolve the issue for you. We verified that the device is 100% compatible with Verizon so we are not sure why it would not have worked. We could have swapped it for you instead of you taking the hit on the device.
Posted 2 years ago
Y’all helped us make Christmas great for 3 of our 5 boys (other two out of age range to need phones)! Price was great, shipping fast, text updates about shipping status and all three devices worked with zero problems!
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Posted 2 years ago
It was bad because I didn’t even get the item
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Posted 2 years ago
Wow! What an awesome experience. Love the website, selection, pricing and customer support and updates along the way. I recommend UpTrade and will be using for all my phone purchases going forward. 👍👊💯
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Posted 2 years ago
No other company provides detailed information on your purchase, like battery health, and they even send you a video of your item getting packed for shipping. Bravo, we’ll done.
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Posted 2 years ago
The battery on the iPhone 11 Pro from you guys was toasted had to spend another $130 to get that replaced otherwise it works good now
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Posted 2 years ago
Hi Ethan, We regret that the phone gave you issues. We wish you had contacted us for us to be able to help you with the issue. We could have swapped out the device if your device was faulty.
Posted 2 years ago
The iPhone is exactly as described and works perfectly.
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Posted 2 years ago
Sent a broken phone Let’s see what they do to fix it
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Posted 2 years ago
Hi Andrew. Just touching base on this review and verifying that we did indeed replace the phone for you. Just wanted to make sure everything else was working properly for you.
Posted 2 years ago
Simple, easy to order and quickly receive my phone.
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Posted 2 years ago
UpTrade is rated 4.5 based on 951 reviews