UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to sell my samsung s9 plus and after inspection received a lower quote. Asked to return my phone, after 2 weeks finally got it missing the original box and accessories. I expected everything I sent to be returned. Bad service”

Helpful Report

Posted 3 years ago

Hi Eduardo, We are disappointed to learn that you had a less than satisfactory experience with our service. We have tried to contact you via email and telephone to see how we can make this right. Please reach out to us at your earliest convenience, support@uptradeit.com.

Posted 3 years ago

“I order a black phone they send me pink and i order really good condition and receive very bad”

Helpful Report

Posted 3 years ago

“First they sent me a phone with massive software issues, a laggy touch screen, and terrible speed. I fixed it myself by restoring the phone using third party software. I made sure to protect against damage with the 90 day warranty. I have been trying to contact them the entire day to ask about their 90 day policy, and have yet to hear a single response. I am extremely disappointed and will make sure to keep others away from this website.”

Helpful Report

Posted 3 years ago

“The whole process took far more time than similar services I've used in the past. From start to finish it took 21 days and when I was finally paid it was via an e-check that I had to print and when deposited was subject to a hold because my bank (Wells Fargo) needed to verify its authenticity. The few dollars more that I was paid for my device by using UpTrade v other companies was hardly worth it - never again!”

Helpful Report

Posted 3 years ago

Hi Mark, We value your feedback as we try and make our process truly transparent for all of our customers. We do have an option that is paid much quicker that you may have missed. You chose the 14 day option which means the check is not provided until 14 days from the time your device is accepted. This provides a higher payment, but we do realize that time is sometimes more valuable than money. This is why we offer a 24 hour turn around payment after passing inspection. Hopefully you will give us another shot in the future with this alternative payment option. We appreciate you testing our our platform nonetheless. Best Wishes.

Posted 3 years ago

“I placed an order on July 9, 2020. I received a confirmation on July 9, 2020 at 9.34am. On July 9, 2020 at 11.02am my order had been processed. I have heard nothing back since July 9, 2020. I texted them on Tuesday July 14th at 6.06pm and I have not heard anything about my order. I have called, emailed and texted for the last couple days with no response.”

Helpful Report

Posted 3 years ago

“Sent phone in on June 11th to sell, on July 6th still have not received payment or any further correspondence past we will notify you once we receive it. It was shipped via fedex from the label that they had provided. If this company truly cares they will reach out to me via a phone call and make things right”

Helpful Report

Posted 3 years ago

“The phone I bought wasn't unlocked and Verizon couldn't connect to my account. Waste of money and i will never buy a phone from upgrade again”

Helpful Report

Posted 3 years ago

Hi Kayla, Thank you for providing feedback on your experience. We are disappointed to hear that your device was not able to connect to your carrier. We only wish we were notified of this issue much sooner to prevent you from holding a useless phone for so long. Please check the email registered to your order for an email from one of our supervisors who is happy to assist you with this issue. Thank you!

Posted 3 years ago

“Phone took 11 days to arrive. I had to buy another. I would NEVER recommend this company. I needed a phone quickly which was promised but it came so late. Totally disappointed”

Helpful Report

Posted 3 years ago

Hi William, Thank you for providing feedback on your experience. Unfortunately the current pandemic has caused unreliable and inaccurate shipment and delivery times with the Postal Service. We have since then transitioned to FedEx to handle our shipment needs to prevent any further issues for our customers. We would be more than happy to offer you a full refund for your purchase with the return of the device to our facility. Please check your email for further instructions. Thank you!

Posted 3 years ago

“The phones front camera was broken when I got it, it is unable to connect to the network, and can only b used on wifi. Contacted customer support, and never heard back.”

Helpful Report

Posted 3 years ago

Hi Becky, We sincerely apologize for your our lack of response to your email. One of our supervisors has been trying to get in contact with you to make this right. Please give us a call to (972)-833-0136 at your earliest convenience. Thank you!

Posted 3 years ago

“Horrible terrible screen battery sucks Pathetic”

Helpful Report

Posted 4 years ago

Hi Joshua, We are saddened to hear that you are unsatisfied with your device. Our records show that the device you ordered was listed in the lowest condition of "Fair" and you were informed of the visible scratches on the screen prior to purchasing the device. We do allow devices to be returned within 30 days of delivery for a full refund or exchange. Please give us a call at (972)-833-0136 or send us an email to support@uptradeit.com and one of our agents will be able to assist you with the return process.

Posted 3 years ago

“This was an awful experience. I received my phone much later than expected although when I called I was able to get a refund. However, once that was taken care of, my phone was described as compatible only on the sprint network. I went to sprint bought a SIM card kit as well as a plan for 60$ and then came to find out that this phone was not compatible with sprint.”

Helpful Report

Posted 4 years ago

Hi Jessica, Our sincerest apologies that you went through this ordeal. It is important to watch for the carrier that you select when purchasing a device. You originally chose an AT&T device, meaning it will only work on AT&T networks. We appreciate your feedback as it goes a long way in helping us improve our overall experience for all of our customers. This helps us with design ideas to ensure our customer know exactly what they are purchasing. We thank you for trying our service and we're here for you if you need anything else.

Posted 4 years ago

“I bought a phone from this company that was never delivered to me. DO NOT TRUST THIS SITE.”

Helpful Report

Posted 4 years ago

Hi Christina, we have filed a claim with USPS and they have shown proof that the device was delivered. We tried to work with you with no success. You did not want to move forward with any communication with USPS. This make it difficult for us to be able to help you. If you reconsider, we would be more than happy to help.

Posted 4 years ago

“There were issues with the phone I wasn’t expecting though the phone still performs all the functions with no issues. A busted speaker and lack of consistent haptic feedback on my home button were disappointments though not surprises at this price point. It just would have been a bit better to have (at least the phone speaker issue) upfront knowledge. I additionally had to buy a brand new phone after I dropped this one and the screen busted under a screen protector in a case. Will not recommend this company.”

Helpful Report

Posted 4 years ago

“It took almost a month to get our phone. I called to complain and they accidentally put a regular shipping label on instead of express. They said they would credit me and never did. They were also going to compensate me in another way and said would call me back within the hour. I, of course, got no phone call back”

Helpful Report

Posted 4 years ago

“Buying the phone was great. Shipping a little slow. Biggest downfall. Phone had a recall and can not be updated so there for it is useless. Very disappointed. A lot of money wasted for a phone that is not useable.”

Helpful Report

Posted 4 years ago

Hi Christina, We certainly wouldn't leave you in a situation such as this one. Please reach out to our customer care at (972) 833-0136 so that we can get you taken care of. Apologies for the troubles, but again, we will make it right. Thank you!

Posted 4 years ago

“I never got my case and no one is responding to me about it”

Helpful Report

Posted 4 years ago

Hi Ferron, Our agents have been trying to contact you regarding your concerns, but they have been unable to reach you via email or phone call. We would love to help resolve this issue. When you are available, please give us a call at (972)-833-0136 or send an email to support@uptradeit.com.

Posted 4 years ago

“1/14/2020 ordered a phone, website didn't seem like it worked correctly (didn't redirect to the confirmation page), but my credit card was charged. I called and they didn't have a record of my order, so after a few days they refunded my money and I ordered another phone - this time my credit card wasn't charged. When I called they said, "we're having technical difficulties". They put the phone I wanted on hold and said they would call back. Two days later I called and finally got the phone ordered 1/21/2020 The representative (on the phone) said he would rush it and it should arrive by Monday 1/27/2020. Monday came and went and it is now Friday 1/31/2020 and still don't have a phone. I contacted them again and their response was "USPS Parcel Select generally takes longer to deliver to its final destination and I do apologize for the delay. " USPS tracking shows it arriving on 2/3/2020.”

Helpful Report

Posted 4 years ago

Hi John, Apologies on the confusion with the shipping process. We have spoken to USPS about their process and we have resolved the shipping issues that caused this scenario. Thank you for bringing it to our attention and we will make sure this does not happen again. We did make sure to reimburse your shipping as this should not have happened. Please reach out to us at (972) 833-0136 if you have any other questions or concerns. We are happy to help.

Posted 4 years ago

“My experience was awful. I find it very hard to Express the disappointment and sadness your establishment has caused my household. It is now thirty minutes passed midnight, on Christmas Eve. I am a single father of an exceptionally deserving, amazing 13 year old girl. My daughter wanted one thing, and one thing only from her father this Christmas. An iPhone X. I struggle ever single day to provide my daughter with what she deserves. I did absolutely EVERYTHING I could to come up with the money to give my daughter what she deserves. I gave my very last dollar to you people. I ordered the phone on Wednesday the 17th. Priority Shipping. Now its about to be Christmas morning, I CAN NOT sleep. Because I gave my money to you and I have absolutely nothing for my daughter on Christmas morning.”

Helpful Report

Posted 4 years ago

Hi Nathan, We feel absolutely terrible that you did not receive your device in time for Christmas. We would love to make it up to you. Please reach out to us at (972) 833-0136 so we can try and make things right by you.

Posted 4 years ago

“I ordered in time for Christmas. I paid extra for expidiated shipping. It said 1-3 days. They called to tell me that it didn't go out on time because of how busy they are. They said they sent me an email stating that processing can take up to 5 days. Of course 5 days doesn't equal 1-3 days and 5 days of processing wasn't stated when they advertised to me. Now, I won't get my daughter's Christmas present until after Christmas unless I pay an additional $71 for overnight shipping. Of course, they won't pay the difference for their error. No, I have to pay for their mistake if I want it on time. DON'T ORDER FROM THESE PEOPLE IF YOUR ON A DEADLINE!!”

Helpful Report

Posted 4 years ago

Hi Deanna, Thank you for providing feedback on your experience. We regret that we did not live up to the expectation that you had from us, and the expectations that we have set for ourselves. Your experience will help us better our processes to improve our customers' experience in the future. Once again, please accept our sincerest apologies and thank you for taking the time to speak to one of our representatives about this. We hope you give us another chance to be perfect in the future.

Posted 4 years ago

“Uptrade is a bait n switch scam! Do not resell your phone to them. Similar to other reviews, uptrade received my phone and proceed to indicate that there were several problems not present prior to sending. This includes a scratch that was shown in the unpacking video AFTER the individual rubbed the screen/phone numerous times with an apparent cloth. Additionally, they noted that the phone was further damaged and not working. Nonetheless, during the unpacking video the individual dropped the phone! They then did not provide documentation or proof of the phone not working, although the video showed it turned on and began working. This is all concerning and why I ensured to video and document the condition of the phone prior to sending. Therefore, it is my feeling that their “analysis” is an attempt to ensure minimal payment, while they also physically demonstrate their own poor practice (dropping phone, rubbing with cloth prior to documenting appearance). Finally, upon contact, I was never followed up with by their support team. Poor, poor, company that should never be utilized if you hope to obtain the most ethical and appropriate services.”

Helpful Report

Posted 4 years ago

Hello Miss K, I have reviewed your interaction and I would like to personally apologize for the way your order was processed. Our goal is to pay the highest price possible, as we believe in always providing the best possible value to all of our customers within our platform. Our customer service group is reaching out to you, so please let us know if you have any other questions or concerns. Once again, thank you for your business.

Posted 4 years ago

UpTrade is rated 4.5 based on 951 reviews