Hello,
Our apologies if you felt that you did not receive a fair quotation. We strive to give the best value possible as you can see from our many other positive reviews. We have to be meticulous with the grading of all devices to ensure that we provide the best possible value for everyone that uses our platform. We do appreciate your feedback as we will work hard to help you and our many other customers, better describe device conditions before sending to us. This will help to set better expectations in the future. Again, please accept our apologies for your less than perfect experience.
“I admit I was nervous sending 2 iphones (flawless iphone 10 and an older iphone 7) worth a considerable amount of money to a company on the internet.
Thankfully, they did exactly what they said. I was VERY satisfied! They are a legit and honest company that I would recommend to anyone and everyone.
Not only were they the highest offer, they honor honest descriptions, they pay Very fast with an email check you can cash the same day they inspect it!!
They had great automated emails keeping me informed throughout the process and included a phone number in the status emails provided to call with questions once the process started. This proved helpful as I did have a question.
They quickly got me to a person that I could talk to about my "Flawless" description of my iphone 10, which I agree is a high bar to meet but they were very fair and in the end agreed that the very very minor micro scratches may not have initially been categorized as Flawless by the letter of the law but they are a fair and reasonable company and we agreed that upon appeal it was so close that they would allow the flawless description of my 2 yr old phone.
They are fair and honest and will give you the value they say they will when you give them an honest description.
Very impressed with this company. I will definitely use again!”
“I was provided an extremely reasonable price for my old Galaxy S6. After they received the phone and confirmed its excellent condition, I received the e-check the next day. The only effort was to make sure the phone was clean and unlocked. Very happy with the experience.”
“They said my 8 plus had a scratch on phone not screen, always cased but who is going to waste my time to have them return it. Do not trust, bait and switch as they ended up taking the $52.00 more than the other company I looked at would do. At that point I had no trust and just want the lesser amount and be done with them so I didn't call and argue about it, why would you when they know what they did.”
Hi Mark,
Our apologies once again for the mix up but I can assure you the intention is not to "bait-and-switch" but to be meticulous with our device inspections so that we can continue to offer the highest price possible for our customers. We appreciate your feedback and I am glad we could get this resolved for you. We will use this an example to continue to improve our service.
“Seemed sketchy but I really appreciated the text updates with the emails. Tracking was a little hard. I think emails should have a link with the tracking so I don’t have to dig through and figure it out. Printing out the check wasn’t too bad.”
Hi Keith,
We are working hard to find the easiest and fastest payment methods available to us that are safe and secure for our customers as well. We will continue to improve in this area and we greatly appreciate your feedback.
“Fast and easy. If your honest about your phones condition you will receive the quote they offered. I selected to receive an E-check. Worked as stated. Good company and getting ready to submit my second phone.”
“Great, convenient process. The unboxing video added a level of assurance and the amount I received is far more than any other site that offers to purchase back devices.”
