UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Great Service Excellent Product! I received my phone in a fast manner and I appreciate the packaging video. You guys and gals are awesome and are doing a true service that is needed thank you again! I love my iPhone XR”

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Posted 2 years ago

“I was skeptical but I took my time and looked at all the phone pictures they had which was very helpful. I was able to find a used phone in Excellent condition for a great price. My advice is look at all the phone pics so you know where the scratches maybe and decide from there. Will use again the next time I need a phone.”

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Posted 2 years ago

“iPhone XR is in perfect condition and works insanely well for the price and I love it”

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Posted 2 years ago

“This experience was a good one. I was entertained and appreciative of the movie clip of my phone being packaged before shipment. That was clever and a nice touch.”

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Posted 2 years ago

“Got exactly what I wanted for a decent price.”

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Posted 2 years ago

“Very easy transaction and totally loved it . I would definitely recommend buying and selling from uptrade”

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Posted 2 years ago

“I heard about UpTrade from my next door neighbor. I finally got brave and upgraded my I phone. I am so happy that I did. Would highly recommend your company.”

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Posted 2 years ago

“It was great, I Loved the fast shipping.”

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Posted 2 years ago

“Delivery took me about 3 weeks which I was not thankful. It was Fedex’s fault and their service center did a great communication during that time. The phone has some scratches on the display however it was not visible with screen protector so I think I like the phone a lot. Everything except the scratches was as described so I am satisfied with the purchase via Uptrade. Thank you for the great communication. I really appreciate it.”

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Posted 2 years ago

“I made two phone purchases from them and service was excellent both times. When I had to contact customer service for the second phone, Ryan was prompt with responding and updating me via email until the issue was completely resolved. I would definitely buy more phones from them. Thanks for the great experience!”

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Posted 2 years ago

“I absolutely loved the text message (with video) of my phone being securely boxed up and finished with my name and mailing address. Will definitely recommend!!!”

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Posted 2 years ago

“UpTrade saved me. My new phone came within two days and it’s wonderful!”

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Posted 2 years ago

“Great experience. Best way to buy/ upgrade a phone. Will definitely buy again.”

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Posted 2 years ago

“I feel confident buying from them”

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Posted 2 years ago

“I sold two phones to UpTrade and both had zero signs of wear. Once UpTrade received the phones, they downgraded my offer claiming that there were scratches on the screens. Be careful if you sell to UpTrade expecting a certain price for your devices given their condition. Once they have the phones, it's easy for them to low-ball you. Your options at that point are to accept the lower offer or pay for return shipping. UpTrade received two new phones from me for much less than they are actually worth. I will not be selling to UpTrade again.”

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Posted 2 years ago

“The device is in good condition just as it was said. The minor scratch was not noticeable. I think it worth more than I paid for it. I live it. Google service also very good! I highly recommend this store!”