UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Awesome! Great price and quick shipping”

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Posted 2 years ago

“Was pleased with how quickly we received the phone and phone is awesome”

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Posted 2 years ago

“Quality was even better than expected overall impressed with this “used” product”

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Posted 2 years ago

“Got what our family needed and didn't have any doubts, worries, or trouble. Smoothly purchased, promptly shipped and our carrier quickly enabled the added line to our plan without any hiccups.”

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Posted 2 years ago

“We ordered an iPhone 8. It was described to have slight scratches on the screen, but the price was so low we ordered anyway. We were amazed when it arrived - no scratches visible anywhere, beautifully polished and packaged for safety! It also arrived before the expected delivery date. I would definitely recommend UpTrade to friends!”

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Posted 2 years ago

“Literally the best purchase possible! If your Indecisive like me and dont know if this is legit ,im here to tell you it is!”

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Posted 2 years ago

“I recently bought a black iphone xr 64 gb and so far its amazing no problems at all I love it!!!”

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Posted 2 years ago

“Very professional and i so appreciate the packing video!”

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Posted 2 years ago

“UpTrade has questionable grading and difficult processes for returning bad products. I recommend going elsewhere. I ordered a phone that was purported to be in 'Very Good' condition. When I got it, it was significantly chipped on the corner. I took it to AT&T and they said that was a damaged phone and would not pass the test in terms of normal wear and tear - much less be in 'very good' condition. After searching around on how to return the phone, I printed the 'ship back for free' label and sent it in. The US Post Office sent it back to me saying there was insufficient postage - sneaky on Uptrade's part. I took it to the post office in the exact same packing it came in and had them weigh it and they told me the printed label was 75 cents short of the postage needed. After all that, I was finally able to send it in. I will give credit to UpTrade for processing the return fairly quickly but way too much hassle to get to that part. Given the shifty practices of grade inflation and not including enough postage in their 'free returns', I would suggest purchasing a used phone elsewhere.”

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Posted 2 years ago

“I recently purchased a refurbished Iphone X and it was the best thing I ever did! It feels like a brand new phone. The phone looks and operates flawlessly. I upgraded from an Iphone 6 to the X so that was a huge improvement. The service was great and easy, and the email video showing the packaging of my product blew me away. I will definitely come back! If you are ever nervous about buying refurbished, DON'T BE! Saved me a ton of money! Thank you!”

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Posted 2 years ago

“I love the phone I bought, sweet deal!!”

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Posted 2 years ago

“Excellent product! I am very satisfied!”

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Posted 2 years ago

“Awesome!!!”

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Posted 2 years ago

“Reliable, this is my. 3rd phone put chi asked and all are working great.”

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Posted 2 years ago

“Simple, quick transparent”

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Posted 2 years ago

“The product was very very good I highly recommend buying from here”

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Posted 2 years ago

“GREAT ! Received my iPhone XR a few hours ago & it’s good so far . I got the condition “excellent “ & I mean...it really is excellent. There were no scratches on front or back . Only unnoticeable scratches along sides that you can see only really close up yourself & that was stated . Phone is exactly as advertised maybe even better😉. If your seeing this from my experience I’ll recommend you to purchase from them . ONLY THING I think they should start doing is putting the basic accessories in the box also I mean why not ? Again.. it went good !”

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Posted 2 years ago

“Very happy with my purchase.”

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Posted 2 years ago

“My phone was supposed to be in excellent condition however my speaker doesn’t work to the full capacity”

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Posted 2 years ago

“Unable to turn off camera sound effect when taking pictures. Was told that this is an international phone and that because it is not a "defect" we are unable to return or exchange without a fee. Would have appreciated this info before purchasing the phone as we would have chosen a different model. Would not buy from UpTrade again due to inability to return or exchange.”

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Posted 2 years ago

UpTrade is rated 4.5 based on 951 reviews