UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,547 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,547 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 26th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I’ve ordered shows up timely and in good condition. Description of products seems to be pretty accurate. I’m new to the tuner game and I’m enjoying how descriptive their website is.”

Helpful Report

Posted 10 months ago

We're delighted to hear that your orders have been arriving on time and in good condition. It's also great to know that you find the product descriptions on their website to be accurate and informative. Navigating the world of automotive tuning can be exciting, and having a detailed website makes the process more accessible for newcomers like yourself. If you have any more questions or need further assistance as you explore the tuner game, feel free to reach out. We're here to help, and we hope you continue to enjoy your automotive journey.

Posted 6 months ago

“it was a nice upgrade.”

Helpful Report

Posted 10 months ago

It's great to hear that the upgrade you purchased was a nice improvement. We're pleased that you're satisfied with the product. If you ever have more upgrades or any other automotive needs in the future, don't hesitate to reach out. We're here to assist you.

Posted 6 months ago

“Shipping was fast”

Helpful Report

Posted 11 months ago

We're glad to hear that your shipping experience with us was fast. We aim to provide prompt and efficient service to our customers. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback.

Posted 6 months ago

“Bought a part that was supposed to fit and didn’t. They worked with me to get me another, but it had the same flaw and still didn’t fit.”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you experienced with the parts that were supposed to fit but did not. It's frustrating when expectations aren't met. We appreciate your patience in working with our team to try and resolve the issue by obtaining a replacement, even though it had the same flaw and did not fit. Your feedback is valuable, and we will use it to improve our product descriptions and quality control processes. If you have any further concerns or need assistance with this matter, please don't hesitate to reach out. We are committed to providing you with a better experience in the future. Thank you for sharing your feedback.

Posted 6 months ago

“I love uro tuning - I just wish they’d made it more clear that their nearly 150 dollar shift knob didn’t come with the adapter to actually put it in my mk5 Gti.”

Helpful Report

Posted 11 months ago

We're delighted to hear that you have a positive impression of Uro Tuning. However, we understand your frustration with the lack of clarity regarding the shift knob's compatibility and the necessary adapter for your MK5 GTI. Your feedback is appreciated, and it's important for us to provide accurate product information to our customers. We'll work on improving the product descriptions and making it clear when additional components or adapters are required for installation. If you have any further questions or need assistance with obtaining the necessary adapter, please feel free to reach out. We're here to help, and your satisfaction is important to us. Thank you for sharing your feedback.

Posted 6 months ago

“The kit is awesome alternative to full expensive replacement. But the shipping was way to much. 100$ product, some seals in a zip lock shouldn't in any case cost just as much to ship.”

Helpful Report

Posted 11 months ago

We appreciate your feedback regarding the kit and understand your satisfaction with it being an alternative to a costly replacement. However, we apologize for the inconvenience you faced with the shipping cost, which seemed disproportionate to the product's size and weight. We strive to provide fair and reasonable shipping rates, and your input is valuable to us. We will review our shipping options and pricing to ensure a better balance between product cost and shipping charges in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Your feedback helps us improve our service, and we appreciate your understanding.

Posted 6 months ago

“Some of the components where a little cheaper in quality. Upgraded questionable ones”

Helpful Report

Posted 11 months ago

Thank you for your feedback regarding the components of the product. We appreciate your input, and it's valuable for us to know that you found some components to be of lower quality. It's great to hear that you took the initiative to upgrade the questionable parts to improve the overall quality and performance. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to continually improve our products based on customer feedback.

Posted 6 months ago

“I bought an Oil Cooler 10-Row Universal Fitment by Mishimoto. It wasn't universal and did not fit my car. Why is it not five stars? Lost two stars because of the hassle and the wrong description. Got three stars for handling the return without issue.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding the Mishimoto Oil Cooler purchase. We apologize for the inconvenience you faced due to the product not being as universally compatible as described. We appreciate your understanding and are glad to hear that the return process was handled without any issues, which earned us three stars in your rating. Your input helps us improve our product descriptions and customer experience. If you have any further questions or need assistance in the future, please feel free to reach out. We aim to provide you with a better shopping experience next time.

Posted 6 months ago

“Unresponsive waited almost a month I emailed them asking for a week till I called the phone support then the package was finally routed to ship I spoke with two phone support reps. both were super friendly and very helpful I can't remember the first one's name but I do remember one of them was named Josh thank you guys for helping getting it sorted! Email support never emailed me back”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with the customer support team. We're sorry to hear about the delay and unresponsiveness you initially faced with email support, but we're glad to know that the phone support representatives, including Josh, were friendly and helpful in resolving your issue and getting your package routed for shipment. Your feedback is valuable, and we appreciate your patience throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out to the responsive phone support team. Your satisfaction is important to us, and we hope to provide you with a smoother experience going forward.

Posted 6 months ago

“I know you dont currently sell Haribo gummy bears but it sure would be cool if you did”

Helpful Report

Posted 1 year ago

While we don't have the capability to sell all products, I understand your enthusiasm for Haribo gummy bears. Enjoy your gummy bears!

Posted 6 months ago

“The product took longer than expected to arrive, but it did arrive undamaged. The quality of the product was 3/5 because, after only 1 year of use, the mounting bracket on the pipe broke and left a 1"x2" hole in the intake between the engine and the mass air flow sensor, which caused the check engine light to activate and a loss of power. I had to use the stock pipe after that with the upgraded filter.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback on the product. We're glad to hear that it eventually arrived undamaged, but we apologize for the longer-than-expected delivery time. It's concerning to learn that the mounting bracket on the pipe broke after only one year of use, causing an issue with the intake system and a loss of power. We understand the inconvenience this must have caused. Your input regarding the product quality is valuable, and we appreciate you bringing this issue to our attention. If you have any further questions or need assistance with a replacement or solution, please feel free to reach out. We strive to provide products that meet our customers' expectations, and your feedback helps us improve.

Posted 6 months ago

“So living in california means that being a car guy here sucks, so I ordered the aFe cold air intake kit cause they are carb approved. Got the intake quick, but due to me being busy with work and the kids, I didn't open the box immediately and waited for my day-off to install it. I've opened the box and immediately saw that the filter that was included with the kit was too big and don't have the hole for the SAI tube. Texted and emailed urotuning for help. Got a response several days later and got told that they will get in touch with aFe and let me know what happens next. As of this moment, I still haven't installed the intake that I've purchased. Lol. Not urotunings fault, but still bummed out that I have a $500 part that I could've use for something else.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with the aFe cold air intake kit. It's unfortunate that you encountered an issue with the filter size and the SAI tube hole. We understand your frustration, and it's good to note that you recognize this is not Urotuning's fault but rather a product issue. We appreciate your patience as Urotuning is working with aFe to resolve the problem. It's essential to have a properly functioning intake, and we hope you can enjoy the benefits of the kit once the issue is resolved. If you have any more questions or need further assistance, please feel free to reach out. Your feedback is valuable, and we hope to provide you with a smoother experience in the future.

Posted 6 months ago

“I think they’d be ok for standard fitment”

Helpful Report

Posted 1 year ago

It sounds like you believe the product would be suitable for standard fitment. If you have any specific questions or need further information about the product or its compatibility, please feel free to ask, and I'll be happy to assist you.

Posted 6 months ago

“I ordered the Forge Turbo Outlet Hose for my Audi 03 8N TT 225 BEA/BAM. Order processing was fast, however, I received a Forge Coolant Hose Kit for a 1.8T. Item #'s are similar, and BOTH #'s were affixed to the bag for the coolant hose kit. The kit itself was black silicone with clamps and contained approx 20 pieces, all shiny new in condition. The Forge Turbo Outlet Hose is only available in *red, and is a single, short, wide hose with two clamps. Neel in Customer Service was quick to respond with an RMA, and I exchanged and received my correct order within 7 days. Great customer service, and reasonable pricing for my order. Inventory control and order validation need improvement.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for the initial mix-up with your order but are glad to hear that our customer service, especially Neel, helped you promptly with the exchange process, and you received your correct order within 7 days. Your input about inventory control and order validation is appreciated, and we will work on improving these areas. We value your business and hope to provide you with a smoother shopping experience in the future. If you have further questions or need assistance, please feel free to reach out.

Posted 6 months ago

“This is the wrong alternator. It even said “this part fits your vehicle” it’s screwing me over big time cause I had to wait to have someone install”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've faced with receiving the wrong alternator despite it being listed as compatible with your vehicle. We understand how frustrating this situation can be. Please contact our customer support team at Support@urotuning.com immediately to report the issue and initiate the process of returning the incorrect alternator and obtaining the correct one. We'll work diligently to resolve this matter and ensure you receive the right part as quickly as possible. Your feedback is valuable to us, and we apologize for any inconvenience you've experienced due to this error. Thank you for bringing it to our attention, and we'll do our best to assist you in resolving it.

Posted 6 months ago

“Fit just fine and does what it's supposed to. The clamp feels cheap and thin compared to the OEM clamp, however. I don't think I will get this again.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback about the product. We're glad to hear that the product fits well and performs its intended function. However, we understand your concern about the quality of the clamp compared to the OEM one. Your input is valuable to us, and we take product quality seriously. We'll take your feedback into consideration as we continuously strive to improve our offerings. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we appreciate your feedback.

Posted 6 months ago

“Could use bracket to make pipe more solid ,and the air box should fitted to going around pipe/filter , the tiny nuts and bolts to put air box together ? . Air box not sealed from sucking hot engine air”

Helpful Report

Posted 1 year ago

We appreciate your feedback regarding the air intake system and its installation. Your input is valuable as it helps us improve our products and provide better solutions to our customers. To address your concerns, you may want to consider contacting our customer support team with specific details about your installation experience and any issues you encountered. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

Posted 6 months ago

“The product works great as I suspected it would be. One of the front struts had weld defect from the factory and you turned the replacememt around in a day. This part of customer service was fabulous. I have an issue with another portion of customer service that is not sales. I have submitted my vehicle to be posted in your gallery 2 or three times with no success. I have followed up with both emails and phone calls, with no follow up as promised on your end ?”

Helpful Report

Posted 1 year ago

We're pleased to hear that the product itself is working well for you and that we were able to promptly address the issue with the front strut. However, we apologize for the frustration you've experienced regarding your vehicle submission to be posted in our gallery. It's important to us that we provide a seamless experience for our customers, both in terms of products and customer service. We'll investigate this matter further and ensure that your vehicle submission is processed as intended. Please accept our apologies for any inconvenience you've faced in this regard. If you have any additional concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're committed to improving our customer service. Thank you for bringing this issue to our attention.

Posted 6 months ago

“They didn’t come with the “H” like in the pictures.”

Helpful Report

Posted 1 year ago

We apologize for the discrepancy between the product you received and the images shown on our website. We understand how frustrating this can be. Please contact our customer support team at Support@urotuning.com to report the issue. We'll work to resolve this matter promptly and ensure you receive the correct items that match the product description. Your feedback is important to us, and we appreciate your understanding as we address this issue. Thank you for bringing it to our attention.

Posted 6 months ago

“Good at this point!”

Helpful Report

Posted 1 year ago

Great to hear! If you ever have more questions or need assistance in the future, feel free to return. Have a wonderful day!

Posted 6 months ago

UroTuning is rated 4.7 based on 13,547 reviews