UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave this a 3 stars because it did not came with any instructions on how to properly install this. I reached out to uro support hoping they could shine some light into this. 5 hrs have gone by and still waiting for some instructions.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, Joseph! We are so glad you had a great experience with us at UroTuning. We take great pride in providing exceptional service and product selection for our customers. We're really glad you enjoyed our helpful customer service and a wide variety of products. If you need anything else or have any additional questions, please don't hesitate to reach out. We're here to help you in any way we can. Thank you again for choosing UroTuning!

Posted 1 year ago

“Part was received damaged still waiting from response from customer service.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've faced with receiving a damaged part and the delay in receiving a response from customer service. This is not the experience we aim to provide to our customers. I see that we did get this resolved for you shortly after you reached out to us.

Posted 1 year ago

“UroTuning has good customer sevice but unfortunately after purchasing the most expensive o2 sensor spacer (fabspeed) it only worked for 36 hours and then the check engine light returned. I don’t recommend this product, just save the $200 and drive with the check engine light on. Disappointed!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with the Fabspeed o2 sensor spacer and your feedback about UroTuning's customer service. We apologize for the disappointment you faced with the product, and we appreciate your honesty in not recommending it due to its limited effectiveness. However, it is noted on the item that this is not a 100% guarantee to remove the check engine light. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable, and we're here to help with any questions or assistance you may need. Thank you for sharing your experience.

Posted 1 year ago

“Good easy for buy and fast delivery”

Helpful Report

Posted 1 year ago

We're delighted to hear that you had a good and easy buying experience with fast delivery. Providing a seamless shopping and delivery process is important to us, and we're glad to know that you had a positive experience. If you have any more questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help.

Posted 1 year ago

“I rate your product at 4 star and customer service is 4 star. But product took 3 months to received it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for rating both the product and customer service at 4 stars. We're pleased to hear that you're satisfied with the product and the assistance you received from customer service. However, we apologize for the extended wait time you experienced with the pre-order item. Shipping delays can be frustrating, and we understand your concerns. Your feedback is important, and it helps us identify areas for improvement in our shipping and delivery processes. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your patience and understanding.

Posted 1 year ago

“Have not received ATM intake kit yet!”

Helpful Report

Posted 1 year ago

We apologize for the delay in receiving your ATM intake kit. Shipping times can vary, and occasionally there may be unexpected delays in transit. To get more information about the status of your order, please reach out to the customer support team of the company you purchased the kit from. They should be able to provide you with an update and assist you in tracking your order. Your satisfaction is important, and they will be able to help you with any issues you may be facing regarding your order. Thank you for your patience.

Posted 1 year ago

“i bought the perforated leather shift knob. Imo urotuning shouldve made the knob into a perfect fit screw on type for the Audi TT mk1. Instead there's a tiny allen screw that you turn and then bites into the existing shifter which ends up destroying the original threads. It works but with that it's also not dead center and is angled a but. If I had known this I would've bought a different shifter TBH. It works but it's not a perfect fit by any means.”

Helpful Report

Posted 1 year ago

We appreciate your feedback regarding the perforated leather shift knob you purchased for your Audi TT Mk1. We apologize for any inconvenience you've faced with the installation process and the resulting alignment issue. Your input is valuable, and it helps us improve our products and descriptions to provide a better fit and experience for our customers. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help, and we appreciate your understanding as we work to address these issues. Thank you for sharing your feedback.

Posted 1 year ago

“The ones I ordered were faulty”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've experienced with the faulty items you ordered. Quality and reliability are important to us, and we understand your frustration. Please reach out to our customer support team at Support@urotuning.com to report the issue with the faulty items. We will work to resolve this matter promptly, whether it requires replacements, repairs, or any other necessary steps to ensure your satisfaction. Your feedback is valuable, and we appreciate your understanding as we address this issue. Thank you for bringing it to our attention, and we're committed to resolving it for you.

Posted 1 year ago

“Swag pack was whack and exhaust Mount clips broke 2 days after install…it’s made cheap. Not thrilled to be taking it back to the shop to fix it!”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience caused by the broken AWE exhaust clips. We understand how frustrating this situation can be, and we want to assure you that we are here to help. We would be more than happy to reach out to AWE on your behalf to resolve this issue promptly. To expedite the process, we kindly request you reach out to our dedicated support team at Support@urotuning.com. They will be ready to assist you and ensure a swift resolution. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. We are committed to providing the best possible customer service and will do everything possible to make it right. Thank you for bringing this matter to our attention, and we look forward to assisting you further

Posted 1 year ago

“Everything I’ve ordered shows up timely and in good condition. Description of products seems to be pretty accurate. I’m new to the tuner game and I’m enjoying how descriptive their website is.”

Helpful Report

Posted 1 year ago

We're delighted to hear that your orders have been arriving on time and in good condition. It's also great to know that you find the product descriptions on their website to be accurate and informative. Navigating the world of automotive tuning can be exciting, and having a detailed website makes the process more accessible for newcomers like yourself. If you have any more questions or need further assistance as you explore the tuner game, feel free to reach out. We're here to help, and we hope you continue to enjoy your automotive journey.

Posted 1 year ago

“it was a nice upgrade.”

Helpful Report

Posted 1 year ago

It's great to hear that the upgrade you purchased was a nice improvement. We're pleased that you're satisfied with the product. If you ever have more upgrades or any other automotive needs in the future, don't hesitate to reach out. We're here to assist you.

Posted 1 year ago

“Shipping was fast”

Helpful Report

Posted 1 year ago

We're glad to hear that your shipping experience with us was fast. We aim to provide prompt and efficient service to our customers. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback.

Posted 1 year ago

“Bought a part that was supposed to fit and didn’t. They worked with me to get me another, but it had the same flaw and still didn’t fit.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with the parts that were supposed to fit but did not. It's frustrating when expectations aren't met. We appreciate your patience in working with our team to try and resolve the issue by obtaining a replacement, even though it had the same flaw and did not fit. Your feedback is valuable, and we will use it to improve our product descriptions and quality control processes. If you have any further concerns or need assistance with this matter, please don't hesitate to reach out. We are committed to providing you with a better experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

“I love uro tuning - I just wish they’d made it more clear that their nearly 150 dollar shift knob didn’t come with the adapter to actually put it in my mk5 Gti.”

Helpful Report

Posted 1 year ago

We're delighted to hear that you have a positive impression of Uro Tuning. However, we understand your frustration with the lack of clarity regarding the shift knob's compatibility and the necessary adapter for your MK5 GTI. Your feedback is appreciated, and it's important for us to provide accurate product information to our customers. We'll work on improving the product descriptions and making it clear when additional components or adapters are required for installation. If you have any further questions or need assistance with obtaining the necessary adapter, please feel free to reach out. We're here to help, and your satisfaction is important to us. Thank you for sharing your feedback.

Posted 1 year ago

“The kit is awesome alternative to full expensive replacement. But the shipping was way to much. 100$ product, some seals in a zip lock shouldn't in any case cost just as much to ship.”

Helpful Report

Posted 1 year ago

We appreciate your feedback regarding the kit and understand your satisfaction with it being an alternative to a costly replacement. However, we apologize for the inconvenience you faced with the shipping cost, which seemed disproportionate to the product's size and weight. We strive to provide fair and reasonable shipping rates, and your input is valuable to us. We will review our shipping options and pricing to ensure a better balance between product cost and shipping charges in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Your feedback helps us improve our service, and we appreciate your understanding.

Posted 1 year ago

“Some of the components where a little cheaper in quality. Upgraded questionable ones”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding the components of the product. We appreciate your input, and it's valuable for us to know that you found some components to be of lower quality. It's great to hear that you took the initiative to upgrade the questionable parts to improve the overall quality and performance. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we strive to continually improve our products based on customer feedback.

Posted 1 year ago

“I bought an Oil Cooler 10-Row Universal Fitment by Mishimoto. It wasn't universal and did not fit my car. Why is it not five stars? Lost two stars because of the hassle and the wrong description. Got three stars for handling the return without issue.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the Mishimoto Oil Cooler purchase. We apologize for the inconvenience you faced due to the product not being as universally compatible as described. We appreciate your understanding and are glad to hear that the return process was handled without any issues, which earned us three stars in your rating. Your input helps us improve our product descriptions and customer experience. If you have any further questions or need assistance in the future, please feel free to reach out. We aim to provide you with a better shopping experience next time.

Posted 1 year ago

“Unresponsive waited almost a month I emailed them asking for a week till I called the phone support then the package was finally routed to ship I spoke with two phone support reps. both were super friendly and very helpful I can't remember the first one's name but I do remember one of them was named Josh thank you guys for helping getting it sorted! Email support never emailed me back”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with the customer support team. We're sorry to hear about the delay and unresponsiveness you initially faced with email support, but we're glad to know that the phone support representatives, including Josh, were friendly and helpful in resolving your issue and getting your package routed for shipment. Your feedback is valuable, and we appreciate your patience throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out to the responsive phone support team. Your satisfaction is important to us, and we hope to provide you with a smoother experience going forward.

Posted 1 year ago

“I know you dont currently sell Haribo gummy bears but it sure would be cool if you did”

Helpful Report

Posted 2 years ago

While we don't have the capability to sell all products, I understand your enthusiasm for Haribo gummy bears. Enjoy your gummy bears!

Posted 1 year ago

“The product took longer than expected to arrive, but it did arrive undamaged. The quality of the product was 3/5 because, after only 1 year of use, the mounting bracket on the pipe broke and left a 1"x2" hole in the intake between the engine and the mass air flow sensor, which caused the check engine light to activate and a loss of power. I had to use the stock pipe after that with the upgraded filter.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback on the product. We're glad to hear that it eventually arrived undamaged, but we apologize for the longer-than-expected delivery time. It's concerning to learn that the mounting bracket on the pipe broke after only one year of use, causing an issue with the intake system and a loss of power. We understand the inconvenience this must have caused. Your input regarding the product quality is valuable, and we appreciate you bringing this issue to our attention. If you have any further questions or need assistance with a replacement or solution, please feel free to reach out. We strive to provide products that meet our customers' expectations, and your feedback helps us improve.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,152 reviews