UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose a 3 star due to the issues we had with shipping and parts not being in stock and the order being sent out somewhere with no tracking number. I finally got my order the second time around. It was frustrating and I went over a week without the items needed for the Oil Service and Plug/Coil Pack service for my wife's vehicle so we were limping along with one vehicle and that is difficult considering we both work full time jobs.”

Helpful Report

Posted 1 year ago

Mike, We are very sorry for the shipping delays. Not sure what might have happened as the label was made on the 6th. The order shipped out on the 11th and was delivered to you on the 14th the tracking was emailed to the email address on the order. Is it possible it went to your spam folder by chance?

Posted 1 year ago

“Waiting for better weather conditions to improve. I have to work outside. I'll let you know how things go.”

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Posted 1 year ago

Please let us know how this went for you!

Posted 8 months ago

“So far so good no major pulls on the car yet”

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Posted 1 year ago

Hi Travis! Thank you so much for taking the time to share your feedback about UroTuning. If you ever need any assistance or have any further questions, please don't hesitate to reach out. Our friendly team is here to help you in any way we can.

Posted 1 year ago

“Three stars because i never installed it but they looked great lol. Still haven’t been able to reach anyone for returns, a little annoying”

Helpful Report

Posted 1 year ago

Marlin, I am sorry to hear that you have not received our emails. I see that my returns team emailed you back with the information needed 8 days ago when you reached out. Are you able to check your spam folder to see if it ended up in there?

Posted 1 year ago

“Site was easy to use, item arrived on time, assembled-by-URO-kit wasn't the best for my needs.”

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Posted 1 year ago

Thank you for the review and the kind words! Please let us know if you need anything else!

Posted 8 months ago

“Love the price and I'm happy with the price. What I'm not happy with is the customer service and the lock of care.”

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Posted 1 year ago

We are sorry to hear that, are you able to email us at Support@urotuning.com wth the details of the issue?

Posted 8 months ago

“Usually havent had a bad experience with Urotuning until now. Overall i will keep coming back but definitely shot down a level after a recent purchase”

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Posted 1 year ago

We are sorry to hear that are you able to email us at support@urotuning.com with the details? We would be more than happy to help make this right.

Posted 8 months ago

“Didn’t like I got the wrong items that did not fit my car.”

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Posted 1 year ago

We are sorry to hear that and would be more than happy to help. Please email us at support@urotuning.com

Posted 8 months ago

“Uro tuning has all the parts I need just wish their customer service answers more than once a day”

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Posted 1 year ago

We apologize for the delayed responses as during the busy season it can get backed up. We do our best to reply to all of the customers in a timely manor.

Posted 8 months ago

“I NEVER received this order/I have to re order them.”

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Posted 1 year ago

We are sorry to hear that you did not receive the items. Please reach out to support@urotuning.com

Posted 8 months ago

“The part was the same as shown in the picture! Very satisfied with the delivery time!”

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Posted 1 year ago

Thank you for the review. Was there an issue with the item that you only gave it a 3 star review?

Posted 8 months ago

“The ball shift is beautiful and works great! The amount of time that it took to receive it was ridiculous. Neel was helpful with keeping me updated but it took close to 3 months to receive item. It was a Christmas gift 🙁”

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Posted 1 year ago

We apologize for the delay in receiving the item. During the holidays it can be tough as suppliers are out of stock of items. Not everything on the site is in stock all of the items with the manufacturers.

Posted 8 months ago

“Well, I got the wrong windshield wiper to begin with. The return & refund process was organized well. But I am still wondering why my shipping cost wasn't refunded...!”

Helpful Report

Posted 1 year ago

Shipping is nonrefundable on returns as this is a service that was used to get the item to you. UPS/FedEx and USPS do not refund shipping back if you purchased the wrong item. What we can do is help you out with the replacement part.

Posted 8 months ago

“Good product didn't fit but the return is complete bull.. need my money back and how.it looks I'm loosing it so I rather keeping it.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear that you are not happy with the return policy. If you would rather take store credit or exchange the part for something else we can waive the restocking fee. Please let us know as we would be more than happy to help you!

Posted 1 year ago

“I thought I was getting the reservoir hose as shown on pic. Only got upper and lower hoses. Trying to dress up my engine bay. Now it doesn't match. Cool hoses. Did I not read fine print? Not sure.”

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Posted 1 year ago

John, We apologize for any confusion when placing your order. There are several options when placing your order for this kit. You selected just the radiator hose kit looking at your order. There is an option for the full kit as well. If you would like to order the rest of the hoses we would be more than happy to help. Please reach out to us at Support@urotuning.com.

Posted 1 year ago

“Good products but the parts plus shipping a little much and my parts didn’t really work out for my rabbit bulbs weren’t brighter than stock ones and the rear wiper delete plug only went in with the emblem upside down maybe it’s because I own a 2007 rabbit I’m not sure.”

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Posted 1 year ago

We are sorry to hear that these items were not up to your standards. If you would like we can swap the lights out for you. Please email Support@urotuning.com.

Posted 8 months ago

“Would be a 5 star but the site isn't specific with the parts that fit your car even when you put your vehicle info in. Order brakes for my car and found that both the pads and rotors were wrong, ok no big deal. Got an exchange for the right ones. Found when the new ones came the pads were wrong again and the rotors had slight chip damage out of the edge. Had to go to the dealer to get brake pads due to my pads being metal to metal and already taken apart. Website just needs updating.”

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Posted 1 year ago

We are very sorry to hear that you received the wrong pads and rotors. Unfortunately, vehicles have so many options for breaks it is hard to narrow down the fitment. Some vehicles have different trim levels that require different pads rotors than a base model. It is always best to call us with your VIN to know for sure what fits.

Posted 8 months ago

“Very nice graphics, but extremely thin. I bought both T-shirts from the Helen GA. show and after a half a dozen washs the necks seem to stretch out. I don't mind paying more for a better quality shirt. Just some corrective criticism. Great Company, I have purchased a ton of Items from your company and have never had any issues. Spoke with the tech shop when I was trying to find a shifter for my 98 GTI and extremely helpful.”

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Posted 1 year ago

Thank you for the review. We do not manufacture these shirts nor have control over the materials used to make them.

Posted 8 months ago

“You would think after spending thousands of dollars with a company they wouldn’t try charging half for a restocking fee on a 500$ part”

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Posted 1 year ago

We are more than happy to help you out if there is an issue with the parts or if you would like store credit. We charge a restocking fee on all returns as per our policy. However, we are always more than happy to help make things right if there is an issue.

Posted 1 year ago

“I would love to review the product, but it's been two weeks and the package is still sitting in Florida for some reason. Purchase process was excellent. Shipping process is very time consuming.”

Helpful Report

Posted 1 year ago

We apologize for the delays with the shipping. Unfortunately, once the package leaves our warehouse we have no control over the post office. We would be more than happy to help get this resolved if you did not receive the items.

Posted 8 months ago

UroTuning is rated 4.7 based on 15,152 reviews