UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have all of the parts I need but takes an ungodly amount of time to come. Great if you didn’t start your project. Horrible if you are in the middle of it and need things. I have learned when I says 2-3 days to ship it means 5-6.”

Helpful Report

Posted 10 months ago

“Came broken in the box, haven't replied to customer service email in about a week.”

Helpful Report

Posted 10 months ago

“Love UroTuning!”

Helpful Report

Posted 10 months ago

“Pretty conflicted on what to rate you guys. The products are GREAT. Love my 0.05s. The shipping time is nice and smooth! HOWEVER, customer service is kind of bad. I ordered a pack of 4 center caps. Only received 1, then when I sent an email I was told it would be 1-3 business days for a response. Moving into week two without a response. Still haven’t received what I ordered”

Helpful Report

Posted 10 months ago

“Wagner intercooler came in perfect time to install and does what it's expected to do...”

Helpful Report

Posted 11 months ago

“I just wrecked my car before I could install it”

Helpful Report

Posted 11 months ago

“both had a nasty ding in them from shipping took for ever to get as well”

Helpful Report

Posted 11 months ago

“Pleased with the part itself it fixed my issue, but with that being true. I had to drive two hours to get the brass plug I was unaware that I’d need to be able to use the part. It was very inconvenient.”

Helpful Report

Posted 11 months ago

“Not in love with the logo, a little fascist for my taste. Def wont be using that sticker.”

Helpful Report

Posted 11 months ago

“Still haven’t received it”

Helpful Report

Posted 1 year ago

“I think urotuning should be careful on the products they allow to be on their website.”

Helpful Report

Posted 1 year ago

“On March 4th, I decided to blow some bonus money and splurge on a TCR muffler for my GTI. When ordering, the website gave me the option to add a 55mm exhaust band clamp to the order. I did this specifically because I figured it would surely be the size that I would need to complete the install quickly and easily. I received the clamp right away, and stashed it away while I waited for the muffler to arrive, knowing it would likely take a fair bit of time as the item was to ship from Germany. But after a month, I noted that the muffler had not even shipped so I contacted customer service to see if I could just get some idea of when the muffler might at least ship. I was told that the item would likely not ship for another 2 to 3 months. See, the thing about impulse buys is that sellers need to get them into the hands of the customer quickly, so they don't have time to rethink their purchase. Waiting a month gave me plenty of time to think of all the other things I could be buying with $700+ instead of a muffler. So, I opted to cancel the order. At that time, I decided to just keep the 55mm clamp thinking that I'd likely order something else someday in the future. And I've continued shopping for exhausts, and while I haven't found anything, what I have learned is that the 55mm clamp that I ordered with the TCR muffler is actually too small for a 2018 VW GTI, so even if I DO order something else in the future, I'll also need to order the correct 65mm clamp. Based on this entire experience, I'd likely rate Urotuning lower than 3 stars excapt that, at the very least, customer service was very good. They responded to may emails quickly, and did not give me any trouble cancelling my order. Thank you for your help again, Kelsey! Eurotuning, go ahead and put that TCR muffler in the container coming from Germany and reach out to me. Maybe I'll make that purchase anway.”

Helpful Report

Posted 1 year ago

Tony, We are sorry to hear that you did not have a good experience with your purchase. The TCR mufflers are a bit challenging to get from Germany as you mentioned. We do our best to state this information on our site so our customers know before making the purchase. We also have a dedicated sales team that you can reach out to before you purchase to confirm availability or at least get an estimated lead time for the item. We are pleased to hear that Kelsey was great at assisting you. If you need anything else in the future please feel free to contact us!

Posted 1 year ago

“The Dinan exhaust I purchased included tips that didn’t fit”

Helpful Report

Posted 1 year ago

We are sorry to hear that the tips did not fit. We would be more than happy to help swap them out for you.

Posted 8 months ago

“Was dissatisfied with turbo blanket. Bottom piece with snaps not sewn right and I didn't install for fear of insides coming out. Service and delivery was great.”

Helpful Report

Posted 1 year ago

We are sorry to hear that. We would be more than happy to help get this resolved for you!

Posted 8 months ago

“Decent product is alittle stiff . And the o rings kinda suck they try to bunch up”

Helpful Report

Posted 1 year ago

We are sorry to hear that, are you able to reach out to us at Support@urotuning.com with more details?

Posted 8 months ago

“Great service”

Helpful Report

Posted 1 year ago

Thank you for the kind words and review!

Posted 8 months ago

“Great part works just like the factory diverter except more hidden and better throttle response.”

Helpful Report

Posted 1 year ago

We are glad to hear that this part worked out for you and is better than the factory part.

Posted 8 months ago

“Great product for came in incomplete. Contacted customer service but is taking time to communicate and correct the issue.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the communication took some time. We are working to improve our response time. Things have gotten better since your purchase.

Posted 8 months ago

“Not sure why put they are leaking air were the tubing push in”

Helpful Report

Posted 1 year ago

If the air line is not cut completely straight it can cause a leak. We have sold hundreds of fittings have have not had a defective fitting.

Posted 8 months ago

“I have been waiting for a long time, but the product has not arrived yet There is no explanation regarding the current status of the product I am ordering.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the product has not arrived. We would be more than happy to help replace the items. Please reach out to us at support@urotuning.com.

Posted 8 months ago

UroTuning is rated 4.7 based on 15,152 reviews