UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,330 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 4th July 2025

Frankie D

UroTuning 5 star review on 30th June 2025

Julio D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ball shift is beautiful and works great! The amount of time that it took to receive it was ridiculous. Neel was helpful with keeping me updated but it took close to 3 months to receive item. It was a Christmas gift 🙁”

Helpful Report

Posted 1 year ago

We apologize for the delay in receiving the item. During the holidays it can be tough as suppliers are out of stock of items. Not everything on the site is in stock all of the items with the manufacturers.

Posted 10 months ago

“Well, I got the wrong windshield wiper to begin with. The return & refund process was organized well. But I am still wondering why my shipping cost wasn't refunded...!”

Helpful Report

Posted 1 year ago

Shipping is nonrefundable on returns as this is a service that was used to get the item to you. UPS/FedEx and USPS do not refund shipping back if you purchased the wrong item. What we can do is help you out with the replacement part.

Posted 10 months ago

“Good product didn't fit but the return is complete bull.. need my money back and how.it looks I'm loosing it so I rather keeping it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear that you are not happy with the return policy. If you would rather take store credit or exchange the part for something else we can waive the restocking fee. Please let us know as we would be more than happy to help you!

Posted 1 year ago

“I thought I was getting the reservoir hose as shown on pic. Only got upper and lower hoses. Trying to dress up my engine bay. Now it doesn't match. Cool hoses. Did I not read fine print? Not sure.”

Helpful Report

Posted 1 year ago

John, We apologize for any confusion when placing your order. There are several options when placing your order for this kit. You selected just the radiator hose kit looking at your order. There is an option for the full kit as well. If you would like to order the rest of the hoses we would be more than happy to help. Please reach out to us at Support@urotuning.com.

Posted 1 year ago

“Good products but the parts plus shipping a little much and my parts didn’t really work out for my rabbit bulbs weren’t brighter than stock ones and the rear wiper delete plug only went in with the emblem upside down maybe it’s because I own a 2007 rabbit I’m not sure.”

Helpful Report

Posted 1 year ago

We are sorry to hear that these items were not up to your standards. If you would like we can swap the lights out for you. Please email Support@urotuning.com.

Posted 10 months ago

“Would be a 5 star but the site isn't specific with the parts that fit your car even when you put your vehicle info in. Order brakes for my car and found that both the pads and rotors were wrong, ok no big deal. Got an exchange for the right ones. Found when the new ones came the pads were wrong again and the rotors had slight chip damage out of the edge. Had to go to the dealer to get brake pads due to my pads being metal to metal and already taken apart. Website just needs updating.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you received the wrong pads and rotors. Unfortunately, vehicles have so many options for breaks it is hard to narrow down the fitment. Some vehicles have different trim levels that require different pads rotors than a base model. It is always best to call us with your VIN to know for sure what fits.

Posted 10 months ago

“Very nice graphics, but extremely thin. I bought both T-shirts from the Helen GA. show and after a half a dozen washs the necks seem to stretch out. I don't mind paying more for a better quality shirt. Just some corrective criticism. Great Company, I have purchased a ton of Items from your company and have never had any issues. Spoke with the tech shop when I was trying to find a shifter for my 98 GTI and extremely helpful.”

Helpful Report

Posted 1 year ago

Thank you for the review. We do not manufacture these shirts nor have control over the materials used to make them.

Posted 10 months ago

“You would think after spending thousands of dollars with a company they wouldn’t try charging half for a restocking fee on a 500$ part”

Helpful Report

Posted 1 year ago

We are more than happy to help you out if there is an issue with the parts or if you would like store credit. We charge a restocking fee on all returns as per our policy. However, we are always more than happy to help make things right if there is an issue.

Posted 1 year ago

“I would love to review the product, but it's been two weeks and the package is still sitting in Florida for some reason. Purchase process was excellent. Shipping process is very time consuming.”

Helpful Report

Posted 1 year ago

We apologize for the delays with the shipping. Unfortunately, once the package leaves our warehouse we have no control over the post office. We would be more than happy to help get this resolved if you did not receive the items.

Posted 10 months ago

“Slowed n not received”

Helpful Report

Posted 1 year ago

We are sorry to hear that, it looks like the item was delivered to you from the tracking.

Posted 10 months ago

“The stensil was very big I take ght it would come ver the existing spot on tire This makes the painted letters huge”

Helpful Report

Posted 1 year ago

Thank you for the feedback on the item. The stencil is shown on the site as to how large it is. The letters are much larger than the letters on the actual tire. We are sorry to hear that you were not satisfied with the item. If you did not use the item you can email us to set up a return.

Posted 1 year ago

“One of my wheels was scratched.”

Helpful Report

Posted 1 year ago

We are sorry to hear that a wheel was scratched. Are you able to send photos of the damages to Support@urotuning.com? Please do not mount the wheel or put a tire on the wheel if you notice damages so we can get this resolved.

Posted 1 year ago

“No complaints with urotuning as shipping was great just upset that i had multiple wheels crack..”

Helpful Report

Posted 1 year ago

This order was from 8 years ago. Are you able to provide more information as to where these wheels cracked? We can reach out to the manufacturer to see if there is anything they can do under warranty.

Posted 1 year ago

“There is a glitch on the website where I cannot enter my specific vehicle (2015 hyundai genesis coupe) to search for parts. I was still able to get the coilovers I needed based on redirection from a google search. The inability to put in my vehicle caused me to order the wrong brake pads. The pads I ordered would not have fitted my vehicle's trim level that has the brembo calipers. The product details/description on the pads also did not include enough details for me to discern, but I should have been more diligent in verifying before the order. My coilover shipment was missing the rear dampening knob extensions that I ordered with them. I don't completely blame Urotuning as this was shipped directly from Silvers and likely due to the shipper. The price that I paid for the coilovers was really good though. I also spoke with Urotuning customer services and they were friendly, fast to respond and were eager to resolve the issues mentioned above. They cancelled the brake pad order expeditiously and were going to get me the extensions however, I also called silvers and silvers beat urotuning to the resolution by sending me the extensions that were missing. Will purchase more parts if they vehicle input can be fixed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologize for the issues with your vehicle's fitment. Unfortunately, we have some products on our site for non-European vehicles that we do not have a filter for. It is always best to double-check the fitment first before ordering.

Posted 1 year ago

“Hello, I bought center floating caps for my 2023 Audi Q8 Quattro from you. Your website said that they would fit but when I tried to install them they were not able to seat all the way in because of the bolt that is holding the wheel. I was disappointed by this and so decided to return the caps. I am going to be further disappointed that I will be charged a restocking fee for the return of an item that didn't fit as you said it would. I will be curious to see what my refund is 'but at this point I am not interested in purchasing from you again in the future. Otherwise the floating caps looked incredible”

Helpful Report

Posted 1 year ago

Greg, These caps are listed to fit several vehicles as they are a standard size. However, some vehicles will have premium wheel packages and these may not fit. We issued you a full refund as these did not fit for you.

Posted 1 year ago

“great company with good shipping time. not so great product.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. Are you able to provide us with more details regarding the issue you had with your tune? We would be more than happy to help.

Posted 1 year ago

“Always turn to urotuning when I need parts for my vw. They are quick to get the parts shipped most of the time.”

Helpful Report

Posted 1 year ago

Thank you for the kind words. Was there an issue that resulted in you giving us 3 stars? We would be more than happy to help!

Posted 1 year ago

“Simple to use”

Helpful Report

Posted 1 year ago

We're glad to hear that you find our service simple to use. Providing a user-friendly experience is important to us, and we aim to make interactions with our platform as straightforward as possible. If you have any more questions or need assistance with anything in the future, please feel free to reach out. We're here to help, and we appreciate your feedback.

Posted 1 year ago

“Fast service but misinformed and charged for shipping”

Helpful Report

Posted 1 year ago

We apologize for any misinformation and the unexpected shipping charge you encountered despite fast service. Providing accurate information and transparent pricing is important to us, and we're sorry for any inconvenience this may have caused. If you believe there was an error or if you have further concerns about the charges, we recommend reaching out to our customer support team for clarification and resolution. They will work to address any issues and ensure your satisfaction. Your feedback is valuable, and we'll use it to improve our processes and better serve our customers in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“During transaction after I ordered my rims I received a email explaining they were back order, without a specific time to be back. I talked to good people and also talked to someone that was very rude and unprofessional.”

Helpful Report

Posted 1 year ago

We apologize for the mixed experience you had during the transaction, including receiving an email about the backorder status without a specific timeframe and encountering unprofessional customer service. Your feedback is valuable, and we take such concerns seriously. We aim to provide clear and courteous communication throughout the ordering process, and we regret any frustration or inconvenience you experienced. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,330 reviews