UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,592 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good customer service”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding our customer service. We're pleased to hear that you've had a positive experience with our support team. If you have any further questions, or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.

Posted 7 months ago

“Website showed in stock. Was two weeks for delivery”

Helpful Report

Posted 1 year ago

We apologize that the item was showing in stock at the time of purchase. We had a stocking order coming in from Audi and it appears that it did not arrive soon enough.

Posted 1 year ago

“When finished, I. had an oily mess under the oil extractor. It came from filling it up too much. Is that a relief valve ? 3 inches from the top ???”

Helpful Report

Posted 1 year ago

We are sorry to hear that you had a mess when using this extractor. There is a relief valve if the system builds too much pressure. Just to confirm are all of the seals in good shape? Are you able to inspect them to ensure they are on correctly?

Posted 1 year ago

“Wrong size boat I ended up going to the junkyard and getting supposed to pick that but thank you Dallas L cherry”

Helpful Report

Posted 1 year ago

We are sorry to hear that it was the wrong size. We have sold a lot of these kits and have not had issues. Are you able to provide us with more information on what did not fit?

Posted 1 year ago

“sent the wrong part but good customer service. took a bit to actually get the correct part in. luckily i wasn’t in a huge rush”

Helpful Report

Posted 1 year ago

Sydney, We are very sorry to hear that you received the wrong part. Happy to hear that we were able to make this right for you. If you need anything else please feel free to reach out to us!

Posted 1 year ago

“Hi I did not get the part yet”

Helpful Report

Posted 1 year ago

Nelson, It appears this package was delivered to you after this review. Just to confirm did you receive the item?

Posted 1 year ago

“Would have helped to receive tracking info before my package showed up. Website is easy to find parts and pay thought so 3/5 stars.”

Helpful Report

Posted 1 year ago

Ryan, We deeply apologize for the delays in getting you tracking. Looking into this 034 sent us your tracking on 01/19/23 after you had received the item. Unfortunately, this was something that is out of our control as this part shipped from the manufacturer directly.

Posted 1 year ago

“Upper tensioners fit perfectly and are the updated version. Too much too long for shipping. Order page showed 0-2 days to ship and I paid for the expedited shipping. Was not shipped for a week since I found out that they were not in stock and needed to be ordered by Urotuning from Audi.”

Helpful Report

Posted 1 year ago

Keith, We apologize for the delays with your order. The items ordered are genuine Audi parts and are subject to their inventory. Typically, these items are received at our location within 0-2 days. However, this is not always the case as some items take longer. I see that Audi did not inform us of any delays with your order and we shipped this out with the standard shipping paid for on your order. We are always more than happy to help if you need parts in a timely manner, you can reach out to our sales team as they can look into the items for you and let you know roughly when you will receive them.

Posted 1 year ago

“I selected Black as the color they sent me BLUE! not happy about that.”

Helpful Report

Posted 1 year ago

Hello Rickey! Thank you for your feedback regarding these hoses. These were shipped from Forge directly, and we can confirm that the order was ordered for black as you requested. We will gladly swap these out for you. We will be contacting you via email to facilitate the exchange. Please keep an eye out for the email from our support team!

Posted 1 year ago

“have not installed it bc I cannot find where it goes”

Helpful Report

Posted 1 year ago

Thank you for your reply. Are you able to reach out to us with the details of your vehicle? This adapter will go on the diverter valve. The location of the diverter valve should be on the turbo.

Posted 1 year ago

“I was sent an incorrect size screw that mounts the water pump to the engine. It made me think I had stripped off the thread on the engine screw casing. I was very frustrated when I removed the water pump again and compared the screw with the other screws and it was significantly smaller! I had to reused one of the old screws.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the wrong size screw was included in the kit. Do you have photos you can provide us with of the issue? These come from the manufacturer directly and we would need to contact them if there was an issue. Looking forward to hearing back from you.

Posted 1 year ago

“Have had a few shipping snags. Will let you know when I receive it.”

Helpful Report

Posted 1 year ago

Please let us know once you receive this as we would like to make sure you receive the item.

Posted 1 year ago

“Idk how it looks like, I never got my engine cover.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the item did not make it to you. We are filing a claim to get this resolved for you. In the meantime have you checked with your neighbors to see if they received it by mistake?

Posted 1 year ago

“Would have given more stars but I had to purchase another throw out bearing because the tabs were broken upon delivery, also my pressure plate had a 2 inch chip on the inner diameter.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the bearing was damaged upon receiving the kit. We would be more than happy to file a claim and send you a replacement or reimburse you for the one you purchased.

Posted 1 year ago

“The product i ordered specifically for my car didnt fit.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the caps did not fit your vehicle. We will make sure to update the site to avoid this in the future.

Posted 1 year ago

“Rear pads are awesome, paired with Zimmerman sport drilled rotors 10 out of 10. However the fronts when I ordered them they said they fit my 2010 e90 335i only to find out after they shipped that they didn't. Dylan with customer service has been great with trying to remedy the situation but now I'm still waiting for the correct front parts to be sent.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the fronts did not fit your vehicle. It appears that we were able to get this resolved for you and you should have received the correct parts. Please let us know if you need anything else!

Posted 1 year ago

“Shipping organization and communications needs work”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you had some issues with your recent experience with us. Looking into this order I see the item purchased was a direct ship item from the manufacturer. We emailed you with the updates provided by the manufacturer at the time the order was placed. Unfortunately, this item was back ordered with them and was not something they had in stock. Please feel free to reach out to us if you need anything else!

Posted 1 year ago

“They sent the MK7.5 exhaust and not the MK7. The tailpipes are too wide and I can’t put the exhaust tips on. I emailed them multiple times in hopes to get it resolved. Very disappointed in the customer service.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that there was an issue with your order. I see that we are working with you via email to get this resolved right away. We are currently waiting to hear back from you on this issue if you can please email us back with the information needed. This way we can make sure you receive the correct parts!

Posted 1 year ago

“The product is great but I was sent the wrong engine cover and have yet to hear a response back from UroTuning. Hopefully they see this and send me an email because it’s holding me up.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you received the wrong engine cover. I see that we replied back to your email and have not heard back from you. It is possible the email went to your spam folder if you are able to check that and get back to us we would be more than happy to have 034 correct their mistake.

Posted 1 year ago

“I'm not sure how an extra one got added to my order. There was only supposed to be the free one”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. It appears one was added to your cart after the promotion code was used.

Posted 1 year ago

UroTuning is rated 4.7 based on 13,592 reviews