UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slowed n not received”

Helpful Report

Posted 1 year ago

We are sorry to hear that, it looks like the item was delivered to you from the tracking.

Posted 8 months ago

“The stensil was very big I take ght it would come ver the existing spot on tire This makes the painted letters huge”

Helpful Report

Posted 1 year ago

Thank you for the feedback on the item. The stencil is shown on the site as to how large it is. The letters are much larger than the letters on the actual tire. We are sorry to hear that you were not satisfied with the item. If you did not use the item you can email us to set up a return.

Posted 1 year ago

“One of my wheels was scratched.”

Helpful Report

Posted 1 year ago

We are sorry to hear that a wheel was scratched. Are you able to send photos of the damages to Support@urotuning.com? Please do not mount the wheel or put a tire on the wheel if you notice damages so we can get this resolved.

Posted 1 year ago

“No complaints with urotuning as shipping was great just upset that i had multiple wheels crack..”

Helpful Report

Posted 1 year ago

This order was from 8 years ago. Are you able to provide more information as to where these wheels cracked? We can reach out to the manufacturer to see if there is anything they can do under warranty.

Posted 1 year ago

“There is a glitch on the website where I cannot enter my specific vehicle (2015 hyundai genesis coupe) to search for parts. I was still able to get the coilovers I needed based on redirection from a google search. The inability to put in my vehicle caused me to order the wrong brake pads. The pads I ordered would not have fitted my vehicle's trim level that has the brembo calipers. The product details/description on the pads also did not include enough details for me to discern, but I should have been more diligent in verifying before the order. My coilover shipment was missing the rear dampening knob extensions that I ordered with them. I don't completely blame Urotuning as this was shipped directly from Silvers and likely due to the shipper. The price that I paid for the coilovers was really good though. I also spoke with Urotuning customer services and they were friendly, fast to respond and were eager to resolve the issues mentioned above. They cancelled the brake pad order expeditiously and were going to get me the extensions however, I also called silvers and silvers beat urotuning to the resolution by sending me the extensions that were missing. Will purchase more parts if they vehicle input can be fixed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologize for the issues with your vehicle's fitment. Unfortunately, we have some products on our site for non-European vehicles that we do not have a filter for. It is always best to double-check the fitment first before ordering.

Posted 1 year ago

“Hello, I bought center floating caps for my 2023 Audi Q8 Quattro from you. Your website said that they would fit but when I tried to install them they were not able to seat all the way in because of the bolt that is holding the wheel. I was disappointed by this and so decided to return the caps. I am going to be further disappointed that I will be charged a restocking fee for the return of an item that didn't fit as you said it would. I will be curious to see what my refund is 'but at this point I am not interested in purchasing from you again in the future. Otherwise the floating caps looked incredible”

Helpful Report

Posted 1 year ago

Greg, These caps are listed to fit several vehicles as they are a standard size. However, some vehicles will have premium wheel packages and these may not fit. We issued you a full refund as these did not fit for you.

Posted 1 year ago

“great company with good shipping time. not so great product.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. Are you able to provide us with more details regarding the issue you had with your tune? We would be more than happy to help.

Posted 1 year ago

“Always turn to urotuning when I need parts for my vw. They are quick to get the parts shipped most of the time.”

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Posted 1 year ago

Thank you for the kind words. Was there an issue that resulted in you giving us 3 stars? We would be more than happy to help!

Posted 1 year ago

“Simple to use”

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Posted 1 year ago

We're glad to hear that you find our service simple to use. Providing a user-friendly experience is important to us, and we aim to make interactions with our platform as straightforward as possible. If you have any more questions or need assistance with anything in the future, please feel free to reach out. We're here to help, and we appreciate your feedback.

Posted 1 year ago

“Fast service but misinformed and charged for shipping”

Helpful Report

Posted 1 year ago

We apologize for any misinformation and the unexpected shipping charge you encountered despite fast service. Providing accurate information and transparent pricing is important to us, and we're sorry for any inconvenience this may have caused. If you believe there was an error or if you have further concerns about the charges, we recommend reaching out to our customer support team for clarification and resolution. They will work to address any issues and ensure your satisfaction. Your feedback is valuable, and we'll use it to improve our processes and better serve our customers in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“During transaction after I ordered my rims I received a email explaining they were back order, without a specific time to be back. I talked to good people and also talked to someone that was very rude and unprofessional.”

Helpful Report

Posted 1 year ago

We apologize for the mixed experience you had during the transaction, including receiving an email about the backorder status without a specific timeframe and encountering unprofessional customer service. Your feedback is valuable, and we take such concerns seriously. We aim to provide clear and courteous communication throughout the ordering process, and we regret any frustration or inconvenience you experienced. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

“The company is alright. The past few things I've ordered took a while to receive because they had to custom make it after ordering. I like the iconel valve set I got from them. Very nice quality.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback about the company and your recent purchases. We're glad to hear that you're satisfied with the quality of the Inconel valve set you received. Custom-made products may sometimes require additional time for production, and we appreciate your patience in this regard. If you have any more questions or need assistance with future orders, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for your feedback and support.

Posted 1 year ago

“MY INTAKE GOT DELIVERED TOO A UPS STORE INSTEAD OF MY ADDRESS WHICH WAS ON FILE AND NOT THE UPS STORE A LITTLE OF A HASSLE BUT HAD TO GO OUT OF MY WAY TO PICK IT UP OTHER THEN PRODUCT IS AMAZING THANK YOU.”

Helpful Report

Posted 1 year ago

We're glad to hear that you're pleased with the product, but we apologize for the inconvenience you faced with the delivery being sent to a UPS store instead of your address on file. We understand that this can be a hassle and an extra effort on your part. Thank you for your understanding and for taking the time to pick up the delivery. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for your feedback and support.

Posted 1 year ago

“One item that purchased was not in stock, even though website said it was. waited over month to receive.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with the item you purchased not being in stock despite the website indicating otherwise. Delays due to discrepancies in-stock availability can be frustrating, and we understand your concerns. We appreciate your patience as you waited for the item to become available. Your feedback is valuable, and we'll use it to improve our inventory management processes and ensure more accurate information is provided on our website. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to providing a better experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

“Annoying to order anything, then just be emailed in a day saying it’s not in stock or that you need to contact manufacturer. Either have a manufacturers that drop ship instantly and have the inventory accurate on your website or keep your own inventory because it felt like ordering on a whim on the idea of a product that you might or might not have. With no accurate lead time.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've faced with the ordering process and the discrepancies in stock availability. Your feedback is valuable, and we understand the frustration of not having accurate inventory information or lead times for products. We will use your input to review our inventory management processes and work towards providing a more seamless and reliable ordering experience for our customers. Your satisfaction is important to us, and we appreciate your understanding as we work to improve in this regard. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for sharing your feedback.

Posted 1 year ago

“Unfortunately, I received a part that didn't fit. I placed the order for my vehicle, 2019 Passat R-line. The part that was delivered was slightly different and I didn't know until I took the old pcv valve off. It unfortunate that I was charged a re-stock fee.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you faced with receiving a part that didn't fit your Passat, and we understand your frustration. It's important for us to provide accurate product compatibility information, and we're sorry that this was not the case in your situation. We also apologize for the restocking fee. If you believe the fee was charged in error due to the incorrect part being sent, we recommend reaching out to our customer support team to discuss the situation. They may be able to assist you with a refund or resolution. Your feedback is valuable, and we'll use it to improve our product descriptions and compatibility information to prevent such issues in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“I like the company but some of their products aren’t the best. I’m very unhappy with my mounts that I ordered.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and your loyalty to the company. We're sorry to hear that you're unhappy with the mounts you ordered. Product quality is important to us, and we aim to provide our customers with reliable and satisfying products. If you have specific concerns about the mounts or if there's anything we can assist you with regarding your purchase, please don't hesitate to reach out to our customer support team. Your feedback helps us identify areas for improvement, and we're committed to ensuring your satisfaction. Thank you for sharing your feedback with us.

Posted 1 year ago

“Part came in looking ok but box was damaged from delivery think it broke the temperature sensor”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've faced with the damaged box and potential damage to the temperature sensor during delivery. Shipping mishaps can sometimes occur, and we understand your concerns. Please contact our customer support team to report the issue with the damaged temperature sensor. They will work to resolve this matter promptly, whether it requires a replacement or any other necessary steps to ensure your satisfaction. Your patience is appreciated as we work to address this issue, and we're committed to providing you with a positive outcome. Thank you for bringing this to our attention.

Posted 1 year ago

“I sent it back”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you've returned the product. If you have any specific concerns or need further assistance related to the return or any other matter, please feel free to reach out. We're here to help, and your satisfaction is important to us.

Posted 1 year ago

“No installation instructions. They forgot parts out of the package. They did send the part but it took 2 and a half weeks just to get the part in.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've experienced with the missing parts and the delay in receiving the replacement part. This is not the level of service we aim to provide to our customers. Your feedback is valuable, and we'll use it to improve our quality control and shipping processes to ensure a better experience for our customers in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out. We're here to help, and we appreciate your understanding as we work to address these issues. Thank you for sharing your feedback.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,152 reviews