UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So living in california means that being a car guy here sucks, so I ordered the aFe cold air intake kit cause they are carb approved. Got the intake quick, but due to me being busy with work and the kids, I didn't open the box immediately and waited for my day-off to install it. I've opened the box and immediately saw that the filter that was included with the kit was too big and don't have the hole for the SAI tube. Texted and emailed urotuning for help. Got a response several days later and got told that they will get in touch with aFe and let me know what happens next. As of this moment, I still haven't installed the intake that I've purchased. Lol. Not urotunings fault, but still bummed out that I have a $500 part that I could've use for something else.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with the aFe cold air intake kit. It's unfortunate that you encountered an issue with the filter size and the SAI tube hole. We understand your frustration, and it's good to note that you recognize this is not Urotuning's fault but rather a product issue. We appreciate your patience as Urotuning is working with aFe to resolve the problem. It's essential to have a properly functioning intake, and we hope you can enjoy the benefits of the kit once the issue is resolved. If you have any more questions or need further assistance, please feel free to reach out. Your feedback is valuable, and we hope to provide you with a smoother experience in the future.

Posted 1 year ago

“I think they’d be ok for standard fitment”

Helpful Report

Posted 2 years ago

It sounds like you believe the product would be suitable for standard fitment. If you have any specific questions or need further information about the product or its compatibility, please feel free to ask, and I'll be happy to assist you.

Posted 1 year ago

“I ordered the Forge Turbo Outlet Hose for my Audi 03 8N TT 225 BEA/BAM. Order processing was fast, however, I received a Forge Coolant Hose Kit for a 1.8T. Item #'s are similar, and BOTH #'s were affixed to the bag for the coolant hose kit. The kit itself was black silicone with clamps and contained approx 20 pieces, all shiny new in condition. The Forge Turbo Outlet Hose is only available in *red, and is a single, short, wide hose with two clamps. Neel in Customer Service was quick to respond with an RMA, and I exchanged and received my correct order within 7 days. Great customer service, and reasonable pricing for my order. Inventory control and order validation need improvement.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologize for the initial mix-up with your order but are glad to hear that our customer service, especially Neel, helped you promptly with the exchange process, and you received your correct order within 7 days. Your input about inventory control and order validation is appreciated, and we will work on improving these areas. We value your business and hope to provide you with a smoother shopping experience in the future. If you have further questions or need assistance, please feel free to reach out.

Posted 1 year ago

“This is the wrong alternator. It even said “this part fits your vehicle” it’s screwing me over big time cause I had to wait to have someone install”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you've faced with receiving the wrong alternator despite it being listed as compatible with your vehicle. We understand how frustrating this situation can be. Please contact our customer support team at Support@urotuning.com immediately to report the issue and initiate the process of returning the incorrect alternator and obtaining the correct one. We'll work diligently to resolve this matter and ensure you receive the right part as quickly as possible. Your feedback is valuable to us, and we apologize for any inconvenience you've experienced due to this error. Thank you for bringing it to our attention, and we'll do our best to assist you in resolving it.

Posted 1 year ago

“Fit just fine and does what it's supposed to. The clamp feels cheap and thin compared to the OEM clamp, however. I don't think I will get this again.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback about the product. We're glad to hear that the product fits well and performs its intended function. However, we understand your concern about the quality of the clamp compared to the OEM one. Your input is valuable to us, and we take product quality seriously. We'll take your feedback into consideration as we continuously strive to improve our offerings. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we appreciate your feedback.

Posted 1 year ago

“Could use bracket to make pipe more solid ,and the air box should fitted to going around pipe/filter , the tiny nuts and bolts to put air box together ? . Air box not sealed from sucking hot engine air”

Helpful Report

Posted 2 years ago

We appreciate your feedback regarding the air intake system and its installation. Your input is valuable as it helps us improve our products and provide better solutions to our customers. To address your concerns, you may want to consider contacting our customer support team with specific details about your installation experience and any issues you encountered. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

Posted 1 year ago

“The product works great as I suspected it would be. One of the front struts had weld defect from the factory and you turned the replacememt around in a day. This part of customer service was fabulous. I have an issue with another portion of customer service that is not sales. I have submitted my vehicle to be posted in your gallery 2 or three times with no success. I have followed up with both emails and phone calls, with no follow up as promised on your end ?”

Helpful Report

Posted 2 years ago

We're pleased to hear that the product itself is working well for you and that we were able to promptly address the issue with the front strut. However, we apologize for the frustration you've experienced regarding your vehicle submission to be posted in our gallery. It's important to us that we provide a seamless experience for our customers, both in terms of products and customer service. We'll investigate this matter further and ensure that your vehicle submission is processed as intended. Please accept our apologies for any inconvenience you've faced in this regard. If you have any additional concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is valuable to us, and we're committed to improving our customer service. Thank you for bringing this issue to our attention.

Posted 1 year ago

“They didn’t come with the “H” like in the pictures.”

Helpful Report

Posted 2 years ago

We apologize for the discrepancy between the product you received and the images shown on our website. We understand how frustrating this can be. Please contact our customer support team at Support@urotuning.com to report the issue. We'll work to resolve this matter promptly and ensure you receive the correct items that match the product description. Your feedback is important to us, and we appreciate your understanding as we address this issue. Thank you for bringing it to our attention.

Posted 1 year ago

“Good at this point!”

Helpful Report

Posted 2 years ago

Great to hear! If you ever have more questions or need assistance in the future, feel free to return. Have a wonderful day!

Posted 1 year ago

“good customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding our customer service. We're pleased to hear that you've had a positive experience with our support team. If you have any further questions, or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.

Posted 1 year ago

“Website showed in stock. Was two weeks for delivery”

Helpful Report

Posted 2 years ago

We apologize that the item was showing in stock at the time of purchase. We had a stocking order coming in from Audi and it appears that it did not arrive soon enough.

Posted 2 years ago

“When finished, I. had an oily mess under the oil extractor. It came from filling it up too much. Is that a relief valve ? 3 inches from the top ???”

Helpful Report

Posted 2 years ago

We are sorry to hear that you had a mess when using this extractor. There is a relief valve if the system builds too much pressure. Just to confirm are all of the seals in good shape? Are you able to inspect them to ensure they are on correctly?

Posted 2 years ago

“Wrong size boat I ended up going to the junkyard and getting supposed to pick that but thank you Dallas L cherry”

Helpful Report

Posted 2 years ago

We are sorry to hear that it was the wrong size. We have sold a lot of these kits and have not had issues. Are you able to provide us with more information on what did not fit?

Posted 2 years ago

“sent the wrong part but good customer service. took a bit to actually get the correct part in. luckily i wasn’t in a huge rush”

Helpful Report

Posted 2 years ago

Sydney, We are very sorry to hear that you received the wrong part. Happy to hear that we were able to make this right for you. If you need anything else please feel free to reach out to us!

Posted 2 years ago

“Hi I did not get the part yet”

Helpful Report

Posted 2 years ago

Nelson, It appears this package was delivered to you after this review. Just to confirm did you receive the item?

Posted 2 years ago

“Would have helped to receive tracking info before my package showed up. Website is easy to find parts and pay thought so 3/5 stars.”

Helpful Report

Posted 2 years ago

Ryan, We deeply apologize for the delays in getting you tracking. Looking into this 034 sent us your tracking on 01/19/23 after you had received the item. Unfortunately, this was something that is out of our control as this part shipped from the manufacturer directly.

Posted 2 years ago

“Upper tensioners fit perfectly and are the updated version. Too much too long for shipping. Order page showed 0-2 days to ship and I paid for the expedited shipping. Was not shipped for a week since I found out that they were not in stock and needed to be ordered by Urotuning from Audi.”

Helpful Report

Posted 2 years ago

Keith, We apologize for the delays with your order. The items ordered are genuine Audi parts and are subject to their inventory. Typically, these items are received at our location within 0-2 days. However, this is not always the case as some items take longer. I see that Audi did not inform us of any delays with your order and we shipped this out with the standard shipping paid for on your order. We are always more than happy to help if you need parts in a timely manner, you can reach out to our sales team as they can look into the items for you and let you know roughly when you will receive them.

Posted 2 years ago

“I selected Black as the color they sent me BLUE! not happy about that.”

Helpful Report

Posted 2 years ago

Hello Rickey! Thank you for your feedback regarding these hoses. These were shipped from Forge directly, and we can confirm that the order was ordered for black as you requested. We will gladly swap these out for you. We will be contacting you via email to facilitate the exchange. Please keep an eye out for the email from our support team!

Posted 2 years ago

“have not installed it bc I cannot find where it goes”

Helpful Report

Posted 2 years ago

Thank you for your reply. Are you able to reach out to us with the details of your vehicle? This adapter will go on the diverter valve. The location of the diverter valve should be on the turbo.

Posted 2 years ago

“I was sent an incorrect size screw that mounts the water pump to the engine. It made me think I had stripped off the thread on the engine screw casing. I was very frustrated when I removed the water pump again and compared the screw with the other screws and it was significantly smaller! I had to reused one of the old screws.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the wrong size screw was included in the kit. Do you have photos you can provide us with of the issue? These come from the manufacturer directly and we would need to contact them if there was an issue. Looking forward to hearing back from you.

Posted 2 years ago

UroTuning is rated 4.7 based on 15,152 reviews