UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,160 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I have emailed you twice now about not receiving the product, and tried dealing with fedex who told me to reach out to you. And I haven’t got anything back yet. So I can’t really rate your product yet.”

Helpful Report

Posted 4 years ago

Hey Levi! Thank you for reaching out to us regarding your order. It looks like you purchased the Route shipping insurance. They actually cover stolen, lost, incorrectly delivered packages. You just needed to file a claim with them. This is most likely too old for that process to work. I will have a replacement order sent out for you. Please reach out to Support@urotuning.com if there is anything else we can assist you with!

Posted 4 years ago

“No instructions, included self tappers are not long enough, used rubber hose to space out areas where needed, those should be included. They came quick and look great but your better off buying your own screws and using half inch rubber hose or larger for areas that need spacing for screws. Also no pre drilled holes that all on you to figure out where to drill and where to put the skirts on the rockers. Great product but trash hardware and no instructions.”

Helpful Report

Posted 4 years ago

“exactly what I was looking for unfortunately it didnt fit my vehicle”

Helpful Report

Posted 4 years ago

Hey Anthony, Sorry for the fitment issue you had with your mirrors. It looks like one of our representatives already brought these back for a refund due to the issue. We are looking into correcting the fitment so this does not occur in the future.

Posted 4 years ago

“They offered Bronze in my fitment on the site, when they arrived they were Gun Metal. I called to inquire and they suggested I call NeuSpeed since they were a direct shipment. There I was informed that they do not offer bronze in the size I needed. I was either stuck sending them back or just dealing with it. Luckily after I installed them I was happy with the outcome. Over-all it was a smooth purchase, though I think they should keep better track of inventory of what they are offering.”

Helpful Report

Posted 4 years ago

“Customer service was OK, price match the charged taxes and shipping from the other company so In terms they say free shipping but I still paid for shipping.”

Helpful Report

Posted 4 years ago

Hello Michael! Thank you for leaving your review. It does appear your item shipped from our location with our Free Shipping, and your price match brought it below our normal price for this product. Our price match policy states we will meet other European Focused website prices, including shipping and taxes. Free shipping means you are not being charged shipping as an additional fee. If you need any further clarification please email us at support@urotuning.com!

Posted 4 years ago

“The rating is per the service, I place my order in November and received my product until January without any documentation or instructions. I needed to sent some emails asking per my product and the answer always said o sorry if you want we can return your money. That is not a proper customer attention. When I place the order your web show that you have the product in stock..”

Helpful Report

Posted 4 years ago

Hello Cesar! Thank you for your review on how your order was handled. I am sorry that it was not handled in the way that you would like. I see that the order was drop-shipped from ARM, the day it was ordered, which typically means it was not in stock. During the multiple update requests from our CS staff, ARM provided several etas, 12/15 followed by 12/29 and 1/9. Unfortunately, due to the product needing to be made by them there is not much we could/can do to speed up production. All of our responses back to you provided their latest ETA information and asked if you wanted to keep the order or make any changes to it. The product was bought during the Black Friday sale and as such was discounted as deeply as we could go, there were no other in stock options, or anything similarly priced we could have swapped you over to. Someone will be reaching out to you directly to make this right.

Posted 4 years ago

“Looks like a good set Was disappointed that the fly wheel was made in China and did not get a Clutch aligning tool”

Helpful Report

Posted 4 years ago

“Was sent wrong fittings and broken water trap.”

Helpful Report

Posted 4 years ago

Thank you for your review and honest feedback. We are very sorry to hear that the water trap you received was broken and some of the fittings being incorrect. All of the air ride kits have a standard fittings pack that comes with them. I see that you upgraded to the SMC water traps, which note that they are a different fitting size than the standard AirLift brand. We want to make this right for you. Are you able to email us at Support@urotuning.com? We would be more than happy to get this resolved!

Posted 4 years ago

“Nice product. Made with sturdy metal. Very difficult to install. Hard to handle with fingers, slippery. Quick shipping”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review and honest feedback! I am glad to hear that you were able to get this product installed. They can be a bit difficult to install, but these make a noticeable difference in handling! If you need anything else from us please feel free to contact us via phone or text at 813-444-7021.

Posted 4 years ago

“Hey Uro, Kind of ironic I got this email regarding the magnetic oil drain plug I have ordered a few weeks ago. I have yet to receive this item, as of now I am using a rubber o-ring sealing my oil drain plug until I receive this item. I have recently purchased an oem oil plug and pan I will be swapping. I have never had any issues until now.”

Helpful Report

Posted 4 years ago

Hey Brendan! Thank you for the feedback on your order. It looks like this is actually still in transit with USPS. We apologize for the lengthy time that this has been in transit, it is definitely not normal. We will have a customer service representative reach out to see what we can do to resolve this issue!

Posted 4 years ago

“This is my 3rd of 4th order through UroTuning. Prices are great, so is the service. I can't, however rate the shift knob as 5/5 because it's been delayed in shipment. still. waiting.”

Helpful Report

Posted 4 years ago

Hey Carlo! Thank you for the feedback on your order. It looks like this is actually out for delivery today. I am sorry for the unusually long shipping time that happened with your order. I am going to have some swag sent out your way. If there is anything else we can assist you with please let us know!

Posted 4 years ago

“I was happy to receive my order quickly because the machine shop has been waiting on the pistons to finish my motor but there was a set of rings missing. So now I’m waiting even longer for the single set of rings that I thought would have been the least of my worries after all the money I spent. Easily could have been avoided if I was notified prior when the package was put together. Overall not too happy with the outcome. I have never written a review before but this one really aggravated me.”

Helpful Report

Posted 4 years ago

We are so sorry about the issues with your orders, we have been transparent with our communication with our supplier so you at least are aware of what happened. The replacement parts we had ordered where unfortunately out of stock and we couldn't get those to you any sooner. We are working with our supplier to get that to you as soon as possible. We are all very sorry for the fact that these went out of stock!

Posted 4 years ago

“Looks good in the pictures but I still haven’t received it.”

Helpful Report

Posted 4 years ago

We apologize for the delays with your shipment as this item ships from Canada. Due to COVID all shipments passing through customs takes a very long time. This item is shipped and will be delivered to you. Unfortunately, this is something that is out of our control as it is in the hands of USPS. You can always call or text us at 813-444-7021 if you need anything!

Posted 4 years ago

“Good customer service”

Helpful Report

Posted 4 years ago

Hey Joel, Thanks for reaching out about this! Taking a look at your order it does look like your product is still in transit. Please keep in mind with everything going on right now shipping from Ventus in Canada to the USA is taking much longer than normal. This will still get to you, and I will make sure to keep an eye on this should anything look abnormal!

Posted 4 years ago

“The top plastic spacing piece was cracked upon arrival”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the part you received was damaged. We would be more than happy to help get that resolved for you. Are you able to email us pictures of the damages as well as the package you received the item in? You can send them to Support@urotuning.com with your order number and we will make sure you are taken care of!

Posted 4 years ago

“Parts came decently fast but it didn’t come with everything in the box. I needed a race pipe with my DP and it didn’t come with it even tho I specified it on the order. Or there than the fact that I still haven’t gotten back on that after emailing the parts are great and the shipping was quick.”

Helpful Report

Posted 4 years ago

“The product took very long to arrive. Im guessing its because you wire the harness in house. The coil pack wiring harness looked awesome but i had to spend an entire afternoon rewiring my ecm because whoever wired your harness flipped packs 2 & 3 i thought i wired it wrong followed a wiring diagram and everything. But it was because whoever wired your harness did it incorrectly which cost me a whole afternoon of rewiring.”

Helpful Report

Posted 4 years ago

“The lights themselves are great, the fitment is no where near oem. The harness that plugs into my oem plug fit well but the plug that was on the harness that connected to the Taillighths themselves needed to be modified. One of the plugs in the harness had broken plastic bits broken prior to me using them. Also the item being out of stock but not being stated on the website kinda sucked. Meh overall”

Helpful Report

Posted 4 years ago

We are sorry that these where out of stock for any extended period of time. Please reach out to us at support@urotuning.com whenever you realize you have received anything broken, please reach out to us immediately and we will gladly rectify the situation whether it be with replacement parts or store credit.

Posted 4 years ago

“They were helpful”

Helpful Report

Posted 4 years ago

Hello Carson! Thank you for your feedback on your shopping experience. If there is anything else we can assist you with please let us know!

Posted 4 years ago

“Shipping prices could be better.”

Helpful Report

Posted 4 years ago

Hey Peter, Thanks for the feedback! If you want to get in touch with our salesmen, sometimes we can work on shipping so that we can get you the best deal possible. This is one way we can reduce that for you. As there are so many variables associated with shipping, we try and meet the customer half way whenever possible! Just reach out to sales@urotuning.com in the future if are having shipping price issues before you place your order.

Posted 4 years ago

UroTuning is rated 4.7 based on 15,160 reviews