UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,351 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was good and everything was in tack but one of the spark plugs was different than the other 3, wasn't a big deal just went to auto zone then.”

Helpful Report

Posted 3 years ago

Hello Cole! I am sorry to see that one of your spark plugs was incorrect. A CS representative will be in touch to help resolve this issue for you. In the future if something like this happens please do not hesitate to reach out, our team will gladly do what we can to resolve the issue!

Posted 3 years ago

“Every day there are emails about products”

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Posted 3 years ago

Thank you for taking the time to leave a review. The needle being off is normal as it needs to be calibrated. To do this you will need to get to the back of the gauge itself. You will come across a sticker that is covering the calibration window. Inside the gauge, you will see the calibration brass ring. You will need a small flat head screwdriver to move the brass ring inside the gauge either up or down to calibrate the needle. Please feel free to contact us if you have any other questions or concerns.

Posted 3 years ago

“Shipping on time had a question about install and nobody got back to me so I rate them 3 stars.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you had questions and did not receive a response. I took a look through our emails and I see that we did email you back on July 30th. It appears that the email was flagged and did not go through for some reason. It may be due to your spam filters if you are able to check that on your end. We would be more than happy to help with the item, we will send you another email.

Posted 3 years ago

“MAJOR complaint (and your sales/support tech made no knowledge of this aware), Eurodyne Maestro (or any other "off the shelf" tuning software) is useless (for DIY'ers like me) for all the bolt on upgrades done on this project thus spent money for nothing. Shame on you and shame on me.”

Helpful Report

Posted 3 years ago

“I asked for a refund on a product that didn’t work and got pushed away, definitely won’t be buying from them again”

Helpful Report

Posted 3 years ago

That you for taking the time to leave a review. The O2 sensor spacers can help remove a CEL from the vehicle, however, it is not a sure fix. In most cases, a tune will remove the light from the vehicle. The reason we are not able to take the item back is that they are no longer in new and unused condition. We have to think in terms of being fair for the next customer that is expecting a new and unused item.

Posted 3 years ago

“We deliverd all the parts to the installer and they had good comments about the seats but didn't have all the right parts. the sliding mechanism was the wrong one and we now have the correct part on order through ECS. The mechanic confirmed and ordered the parts so we will incur another from ECS. I need to return the the sliders Uro sent and be credited. Sounds like when everything comes together it's going to be nice. But I have not seen the finished product yet.”

Helpful Report

Posted 3 years ago

We are sorry to hear that the sliders were not correct. As per the Recaro agreement that we have on our site "By agreeing to these terms and conditions when purchasing a Recaro product, you agree that UroTuning cannot guarantee fitment for any application when purchasing Recaro products. When purchasing seats, you are responsible for your own safety, mounting, and installation of any Recaro product. UroTuning cannot provide guaranteed fitment for any Recaro product within any application or vehicle fitment. In addition, all Recaro items are not included in our refund or return policy. All sales are final and non-returnable and non-refundable. The standard Recaro manufacturer warranty will apply to products that are deemed fit for warranty." We would be more than happy to help you return these as long as they are in new and unused condition. Please reach out to Support@urotuning.com.

Posted 3 years ago

“Customer service was really slow to respond initially. Some of the parts I ordered did not work correctly and UroTuning was not willing to grant a refund or exchange.”

Helpful Report

Posted 3 years ago

“I've bought several small items from the company and so far I have mixed feelings about the store. Not sure I would order anything expensive because I'm not sure of the quality.”

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Posted 3 years ago

“One coil was bad can i send it back for a refund”

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Posted 3 years ago

“They sent 1.8t lifters by mistake once I notified them of mistake they made me perchance another set so I could get them shipped asap I did get right ones in the end tho”

Helpful Report

Posted 4 years ago

Dennis, This is Geoff from the Customer Service Team at UroTuning. Whenever you are ready to get a refund for the VR6 Lifters that you originally ordered via online checkout, we can help you. Please reach out to us and we will get you a return label for Order 20301076. Please reach out to us at Support@UroTuning.com and we will be sure to help you get through our returns portal process. You can start this by requesting your return at https://www.urotuning.com/a/returns Any questions please refer to the support email above.

Posted 4 years ago

“Good shipping time was happy with purchase”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave the review. Please let us know if you need anything else!

Posted 4 years ago

“The insert was a breeze to install and feels great ,the slight bit of vibration was expected and will maybe go away after a couple hundred miles, and paired with my new stage 2 clutch it’s a great feeling”

Helpful Report

Posted 4 years ago

We are happy to hear that you are enjoying the dogbone insert. These parts are known for causing vibration as it takes all of the "give" away from the stock mount. Which in turn, makes it essentially a solid mount. These are great for race applications but can be harsh for everyday driving.

Posted 4 years ago

“Well unfortunately when my exhaust showed up. It was missing two long pieces that connect after the mid resonator pipe. Secondly, one of my exhaust tips was damaged and dented up. Its been over 3 weeks since i ordered this kit, i still havnt received my parts and tips yet. You would think someone would check these kits out before they send them. Especially since these exhaust kits are expensive. I cant really review the exhaust yet, but the ordering and shipping has been a disaster.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the exhaust was missing items, as well as the tip, is damaged. I see that Alex from the support team is working with you and AWE to get this resolved as quickly as possible. We apologize for all of the inconvenience this has caused you. We will have this resolved for you as fast as possible!

Posted 4 years ago

“Most everything was good and arrived quickly. The Veltsport manual timing tensioner had to be modified in order to get it to fit as the bracket was too large for my application. I already sent pictures to someone who contacted me about the instagram post I made that showed the fitment before and after I took the part to my shop and sanded down the piece. I was also mailed the wrong accessory belt and need to set up the return for that. Definitely a better experience that what I had with ECS Tuning but still not without problems.”

Helpful Report

Posted 4 years ago

We deeply apologize that there were some issues with the items you purchased. I do see that you were able to get this resolved. Thank you for bringing this to our attention as we have reached out to the manufacturer for them to look into the issue that you had. If you need anything else at all please feel free to contact us at Support@urotuning.com.

Posted 4 years ago

“The hanger of mufflers were too short I had to take em to a shop to weld/add a piece to be able to mount the rear mufflers”

Helpful Report

Posted 4 years ago

We are very sorry to hear that there were some issues with your exhaust hangers. AWE makes these exhausts to the exact specs of the vehicle's platform. With that being said, these are a direct bolt-on and should not have any issues with installation. It sounds like you got this resolved, however, please keep in mind you can always reach out to us here at Support@urotuning.com as we work directly with AWE and can get this resolved for you.

Posted 4 years ago

“The app used to track our orders works for the most part but it gave me wrong delivery dates and inaccurate tracking data for the package. The app said it was at my house when I called UPS it was still in Florida.”

Helpful Report

Posted 4 years ago

We apologize as it appears the shipping app, pulls information from the UPS tracking website. The item was sitting at a UPS facility for a while before it moved so it did delay the estimated ship date. We apologize for the delays with the shipping company as this is something that is out of our control.

Posted 4 years ago

“I used to really like buying parts from this company but I ordered parts back in February. Had no clue when they were really going to come I just received them today. Took for ever.”

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Posted 4 years ago

“Needs someone to do a quality check on products.”

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Posted 4 years ago

Thank you for taking the time to leave a review! The item is made from cast metal, due to how cast parts are made they will have imperfections. However, this will not affect the performance of the item. If you have any questions you can contact us at 813-444-7021

Posted 4 years ago

“You guys didn’t give me a hose for my diverter valve. Not very good instructions. Kinda sucks to get almost done and realize I can’t hook my diverter to TIP referring to the afe stage 2 intake for Audi b6 a4”

Helpful Report

Posted 4 years ago

“The fan works but has a wobble when running”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are sorry to hear that the fan has a wobble. Are you able to email us a video of the issue to Support@urotuning.com? We would be more than happy to get this resolved for you!

Posted 4 years ago

UroTuning is rated 4.7 based on 15,351 reviews