USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a GStar Raw shirt from you last week and it has come with the security tag still attached! So I now can't wear it, I do not feel I should pay postage to send it back for your mistake also your contact details are useless why is there no phone number ?”

Helpful Report

Posted 9 years ago

“I received the right trainers but in the wrong colour. I returned them but have received no correspondence from you yet.”

Helpful Report

Posted 9 years ago

“I collected my item instore and when i had a look there the change in price was ridiculous to the price online. They where still being advertised as 70% off online and the difference in price was up to £20 on some items. I was going to make more purchases until i realised this.”

Helpful Report

Posted 9 years ago

“Although I got my order it's was a day late even though i paid for next day delivery. I also paid for a mug which cane completely smashed. When I tried to contact Us about my order I found there was no details on who or how I should make a complaint about this. I found this unacceptable. I also believed I was being direct from Us only to have a sports soccer box issues to me, this was not clear at all.”

Helpful Report

Posted 9 years ago

“No refunds!! Don't want exchanges, wanted money back and items I bought were smaller insize than normal”

Helpful Report

Posted 9 years ago

“Slow delivery”

Helpful Report

Posted 9 years ago

“Shoes were dirty - now cleaned Jumper had security tag left in - will require me to return to store in order to have this removed. For all of your stringent processes in place, you can't get the very basics right!”

Helpful Report

Posted 9 years ago

“I find it unacceptable that you charge to get parcel delivered to store but do not even offer an in store return. I have to pay to return goods which do not fit. Goods have therefore cost me twice for delivery but I have nothing to show for money :-(”

Helpful Report

Posted 9 years ago

“Not happy at all. This time I think I have received rejected products. Colours are faded. Sizes are not correct either.”

Helpful Report

Posted 9 years ago

“Despite cancelling my order as the only Item I wanted was out of stock, the orders was still delivered to me, but the package said that it's from sports direct. Money for missing item has still not been refunded. Poor customer service”

Helpful Report

Posted 9 years ago

“Delivery charge is a bit high considering most other retailers deliver for free or standard at 2.99£... returns also based on paying for delivery return charge yourself.. overall wouldn't use again”

Helpful Report

Posted 9 years ago

“Both bikinis faulty....& I had to pay for postage to return”

Helpful Report

Posted 9 years ago

“The choice and the price of the item's i was attempting to buy made me happy But what made me UNHAPPY was i never got my stuff the courier service was very very poor waited in for THREE days also contacted them fourth day still nothing so unless USC sorts out courier im sorry but wont be buying anything again.i gave a poor rateing as USC are responsible for the couriers they use.”

Helpful Report

Posted 9 years ago

“I ordered 4 products online. All appeared to have been thrown into bags which were tied in a knot rather than sealed as you would expect. One of the items was really poor quality, another was clearly damaged and another bore virtually no resemblance to the picture. I now have to pay to send them back. I won't be ordering from USC again!”

Helpful Report

Posted 9 years ago

“I was sent the wrong item ! You have refunded the price of the item but not the postage . As it was your error I feel I should be refunded the next day delivery charge £6:99 also it cost me almost £3 to return it back to you so I am £10 out of pocket for your error.it was a birthday present that was why I wanted it on next day delivery. Very disappointed. Unless a refund of postage is refunded to me I probably would not shop with yourselves again now.”

Helpful Report

Posted 9 years ago

“I received my shirt in very poor packaging, it looked as though it was stuffed in the packet and not cared for at all. no wrapping on the shirt and came very creased.”

Helpful Report

Posted 9 years ago

“I ordered some clothing specifically for a holiday so it needed to arrive by a certain day. I only purchased from USC because the confirmed delivery date was due before my holiday. However due to the use of Yodel as delivery company, the parcel arrived a day later, after I had already left the country. Useless.”

Helpful Report

Posted 9 years ago

“I ordered some trainers for my son online and they was too small I went in store and the sales assistants were really friendly and helpful but to exchange the trainers I had to pay £8 more because the store price was different to the online one which u thought was unfair. I didn't have a bad experience with the staff in the Blackburn shop they was all really niece and helpful but I think if you advertise a price on live it should be the same in store”

Helpful Report

Posted 9 years ago

“Very disappointed that I have to pay for delivery despite spending about £300 also paying for returns Aswell.”

Helpful Report

Posted 9 years ago

“my order came to £120 and you still put £4.99 delivery on I find that's discusting”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews