USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong shoes, had to send pictures of incorrect shoes to be believed Paid next day sent numerous emails Correct boots sent 4 days later Customer service closed during alleged opening times”

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Posted 6 years ago

“Was ready on time!”

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Posted 6 years ago

“Great product, great price and speedy delivery”

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Posted 6 years ago

“Verry good stuff here”

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Posted 6 years ago

“Very good products. Value for money.”

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Posted 6 years ago

“Did not deliver to collection hub and will not respond to emails. No contact number so just sit in hope that maybe someone will contact me. Poor customer service.”

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Posted 6 years ago

“excellent service, price and delivery. will use again !!”

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Posted 6 years ago

“Ive never got the stuff i ordered as my parcel went missing from my door after it was delivered.”

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Posted 6 years ago

“Spot on!! Great service and product”

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Posted 6 years ago

“Absolutely awful service, ordered for next day delivery and received it 5 days later without explanation”

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Posted 6 years ago

“Great products and prices. Fast shipping”

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Posted 6 years ago

“Happy with the prices and quality, thought the delivery charges were a bit much. Received on the correct delivery day, only downside was the alarm tag was still attached to an item, app hides customer service number, which when I did finally find it, it took them 20 mins to answer, however I’m happy with the outcome.”

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Posted 6 years ago

“Quick returns...but delivery/returns cost is way too expensive. Selected next day delivery, trainers arrived on time. Sent back two pairs and was refunded quickly. The reason for only 3 stars is USC fail to provide a free returns label, so the original delivery + returns postage cost me £15!! This means I am unlikely to order anything again.”

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Posted 6 years ago

“Great selection of brands at fantastic prices and quick delivery”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Great service and price”

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Posted 6 years ago

“I have used USC for a couple of years and have always received good service. I did however have an issue recently where an item showing available returned out to be unavailable once I had paid for and completed the order. It came to light your stock is not live on your website and even a day later the same item was still showing as available... In this day and age I feel there is no reason for this to not be a live count. I did however receive very good and fast help with this from your support team, thank you.”

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Posted 6 years ago

“Quick and reliable service.”

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Posted 6 years ago

“Totally pathetic service. They take your order process the payment, ask where you want it delivered and give you the option of a drop of point. Then give the order to Hermes to deliver who do not use that drop off point so then cannot leave the parcel. There is no phone number for contacting USC (owned by Sports Direct I am told) so you waste lots of your life trying to contact and they cant even get a live chat option. Suggest buying from a shop.”

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Posted 6 years ago

“After first attempting to but product in USC meadowhall store, It was out if stock. I asked the assistant to check Doncaster and Parkgate stores for stock availability, I was told they could not check? I prefer to shop instore rather than online. The online service was prompt and also found the best price with USC. Which was really good. As I ordered from USC why could I not collect from a USC store rather than Soorts Direct? Thank you.”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews