USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was massive and don't have the sizes left for anything smaller”

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Posted 6 years ago

“Why do I have to pay for click and collect?”

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Posted 6 years ago

“I had to order these shoes online due to the fact the store in Northumberland Square in Newcastle said they would keep a pair of size 5 Skechers D'Lites for me. However, the next day when I went back they said they had been recalled. I did mention the fact that I asked them to retain a pair for myself & that they even took all my details down etc. But there was no response from the shop manager about this - not even an apology.”

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Posted 6 years ago

“Nothing wrong with the product or service but would not order from USC unless for an item that I could not find elsewhere. They charge approx. £5 for delivery and you have to pay for the return; it has cost me just under £10 for the delivery and return of a jacket that cost over £80. Most online businesses these days absorb the cost of delivery/return which means consumers are more likely to return / try more items.”

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Posted 6 years ago

“nice product”

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Posted 6 years ago

“after ordering and paying on the 8th September my order did not arrive. I called into store where it was ordered to be delivered to and staff were very unhelpful. Even went as far as saying there was nothing they could do to help. (this was on 17th September). 9 days later! At the moment no one is willing to locate my parcel with goods to the value of £55.00! Dreadful customer service!!!!!”

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Posted 6 years ago

“Item took three time the amount it said it would take to deliver”

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Posted 6 years ago

“Terrible service, order still hasnt come 10 days after being ordered, emailed customer service, generic response to say will get back to me within 1-3 days, wont be using them again”

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Posted 6 years ago

“The postage is really slow.”

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Posted 6 years ago

“I recently order items which i received very late after enquiring about the package. I still had to pay for delivery which i think at least should be reimbursed considering the inconvenience.”

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Posted 6 years ago

“I was very impressed with website, easy to use and so much to choose from. And my item ( trainers) arrived very quickly. However, the sizing of the trainer is 41 and I ordered 40, the box said 40 but the item inside was 41. Now the smaller size is out of stock and they are a little big so I could walk out of them when they wear in, so unfortunately no choice but to return.”

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Posted 6 years ago

“fantastic coat . fast and great service thank you *****”

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Posted 6 years ago

“So disappointed in USC! Their returns policy is a joke”

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Posted 6 years ago

“Great !Great !”

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Posted 6 years ago

“Quick and easy to shop”

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Posted 6 years ago

“just like the photo.”

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Posted 6 years ago

“Placed my order asked for next day delivery arrived 5 days later very poor service”

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Posted 6 years ago

“Good clothes at a reasonable price but I would shop at USC more often if it was free delivery and free returns. My recent order for one pair of trousers was delivered at a cost of £5 and returned at an additional £5. For this reason I will shop elsewhere.”

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Posted 6 years ago

“Great stuff!”

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Posted 6 years ago

“for many years now USC has been my preferred destination for retail clothes shopping due to the excellent catalogue of clothes/brands it provides with a huge selection of clothes & items to choose from including the sale/outlet section that always provides a bargain or two. Also the service is excellent / website easy to use & deliveries of my items have always been on time. I especially enjoy the numerous discount codes/ vouchers i receive such as a the birthday bonus discount which adds real value to money when buying multiple items.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews