USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,487 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,487 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original order processed quickly and delivered no problem. Size came up very narrow so returned with written request for alternative product - which was ignored. Refund processed but yet to clear my account. Unlikely to use again”

Helpful Report

Posted 4 years ago

“Had an issue with the delivery, none of the food arrived. Had to reorder but when I did, only the coat was available, somehow the 2 pairs of trousers I bought were not longer online so I’ve had to order them elsewhere. The 2 jumpers are still outstanding as nobody knows where they are so I am yet to receive a refund. I have been told the coat and trousers will be refunded, but no money has hit my account yet even though I’ve had to pay for the coat again so am out of pocket as the moment. The one plus is the coat is of good quality now it’s finally arrived after ordering it for a second time.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery and my parcel didn’t arrive until a week later. I also emailed and still have not received a reply regarding my order.”

Helpful Report

Posted 4 years ago

“I had barely any communication, and the delivery was poor! I had times for delivery and was delivered at completely different times on three different occasions.”

Helpful Report

Posted 4 years ago

“Received something totally different from what i ordered.”

Helpful Report

Posted 4 years ago

“Been nearly a week waiting for my order. I selected a local collection point from the USC delivery list. Got an email and text stating that my parcel was ready for collection only to find out that it hadn’t turned up. When I spoke to USC they said they don’t deliver to that collection point. I told them it was on their website and they didn’t seem to care. I doubled checked on their website and the same local collection point is still on their website even thou they don’t deliver to it. I’m still waiting for my parcel.”

Helpful Report

Posted 4 years ago

“Wrong item received. Sent incorrect item. Customer Service is appalling as no telephone to call have to email which takes days to sort. Not a great service when item ordered is needed for a holiday.”

Helpful Report

Posted 4 years ago

“Items I ordered were good, the courier was absolute rubbish They delivered to a different address to the one they were supposed to but said they delivered to the correct one, I was very lucky to receive my order, I will not buy again because of the delivery issues”

Helpful Report

Posted 4 years ago

“Cost of delivery is unacceptable especially when had to pay to return as wrong item was sent again having to pay to return and was not given this back absolutely disgraceful. The only good thing was the return was dealt with quickly and efficiently.”

Helpful Report

Posted 4 years ago

“My score is because I ordered the item for my partners birthday and his birthday is today and I haven't received my parcel.”

Helpful Report

Posted 4 years ago

“Return costs extortionate - products arrived dirty so no choice but to send it back”

Helpful Report

Posted 4 years ago

“My trainers came in a battered box and have a slight yellow tint one one of the “white” shoes”

Helpful Report

Posted 4 years ago

“Just picked up my package, opened it up only to discover that you’ve sent me different size shoes! This is the second time this has happened, my last order you sent 2 different types of shoe, one suede and one canvas. Which I didn’t notice until I’d worn them to work... so couldn’t return. Waiting for this issue to be sorted currently”

Helpful Report

Posted 4 years ago

“Why do I have to pay for click and collect?”

Helpful Report

Posted 4 years ago

“I had to order these shoes online due to the fact the store in Northumberland Square in Newcastle said they would keep a pair of size 5 Skechers D'Lites for me. However, the next day when I went back they said they had been recalled. I did mention the fact that I asked them to retain a pair for myself & that they even took all my details down etc. But there was no response from the shop manager about this - not even an apology.”

Helpful Report

Posted 4 years ago

“The postage is really slow.”

Helpful Report

Posted 4 years ago

“Placed my order asked for next day delivery arrived 5 days later very poor service”

Helpful Report

Posted 4 years ago

“Ordered a set of navy Firetrap Delta boots online which arrived instore 5 days later. Product had 2 puncture holes from what looked like finger nails in the side all the way to the inside. So I returned them to store and ordered another set only to be told later by email they had sold out.”

Helpful Report

Posted 4 years ago

“I ordered 2 items you have sent only one not particularly brilliant is it”

Helpful Report

Posted 4 years ago

“Choose drop off shop when ordered from the list provided by you. After week waiting got email that my parcel has been delivered, unfortunately when ask about parcel in shop, lady behind counter informed me that they never got it and they don’t do Hermes only DPD. Spoke to Hermes, they asked me to go back to seller, after informing you about situation, got email back that can take couple days to come back to me. Paid for goods that hasn’t been delivered, got email they has, been to another shop near that patently do Hermes, spent time to resolve situations and still don’t even know where is my parcel Waisting of time and money”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,487 reviews