USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,487 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,487 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put a rating of poor as my order has not been delivered, It seems to be taking a very long time.”

Helpful Report

Posted 4 years ago

“Wrong Colour trainers were sent”

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Posted 4 years ago

“Whilst 3 of my orders were absolutely fine. The jeans that I ordered looked very different online. I ordered skinny jeans that looked like skinny jeans on the website but when I opened them up they were flared jeans. Will have to return them which means I’m out of pocket.”

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Posted 4 years ago

“Product fine but service is awful £5 delivery and still takes nearly a week to receive items .... worst site for delivery”

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Posted 4 years ago

“Ordered 5 tops/ t shirts all large. 1 fitted, 3 didn’t & 1 came as a pair of shorts!!! Always the same with usc. Like it’s a postage scam”

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Posted 4 years ago

“Ordered to collect at store over 1 week ago, still no dispatch email or tracking available! Very very slow service”

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Posted 4 years ago

“Updated order from 2prs to 3prs of shoes and got charged for 5prs! Exchange of emails did not resolve issue. Had to pay £14 to return unordered shoes. Very dissatisfied with service.”

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Posted 4 years ago

“Good sale price - BUT slow and expensive delivery to store of different size. Charging £4.99 for click and collect is ridiculous when this is offered free of charge by practically every other retailer. Then took three days from order to actually reach store, when most others manage next day! Not good...”

Helpful Report

Posted 4 years ago

“Order wasn’t complete, sent a bikini top that was part of a set so no longer wanted but didn’t get the option to cancel as they didn’t have the bottoms in stock.”

Helpful Report

Posted 4 years ago

“Happy with my items however had to wait 9 days for delivery to a store (which meant my son didn’t receive his birthday gifts on time) and even though my order was well over £100 I still had to pay for delivery.”

Helpful Report

Posted 4 years ago

“i ordered the thursday morning and i received the package the next friday afternoon....and i needed to pay taxe , 50 euros of taxes for 200 euros ordered......”

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Posted 4 years ago

“Very poor, delivery was late and emailed and the compensation was poor as a result, will definately not be returning”

Helpful Report

Posted 4 years ago

“Not helpful in local shop... stood playing with his phone when I entered shop and whilst I was waiting for service... had to order shoes on line delivery to shop paying £4.99 told would get a voucher for £5 next purchase. From what I remember in website did not mention it would be sports direct voucher... never shop here...”

Helpful Report

Posted 4 years ago

“Concerns order USC40000058460602 I am not happy with the reply from your CS representative Tanya. There was not even any acknowledgement of that you have shipped me the incorrect item. I am sure you can review and confirm this in the email history with Tanya internally. No good solution provided, and no understanding displayed from this CS rep either. I also asked to speak to a manager, a request that was ignored. Please improve training with your CS staff. Thank You. Marcus”

Helpful Report

Posted 4 years ago

“Shopping was fine. Paid next day delivery, came 6 days later. Communication from usc is very poor, and even worse from Hermes. Think twice about ordering if you need it next day.”

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Posted 4 years ago

“Received item nothing like the picture totally different bag”

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Posted 4 years ago

“Asked to stop purchase then told it was all ready out for delivery 3 hours latter usc requested it for collection for delivery company as I rang and asked them and I work for the delivery company as a sub contractor lied to is a ugly way to operate”

Helpful Report

Posted 4 years ago

“delivery is disgustingly overpriced, you can not return instore so you are forced to pay to get a refund.”

Helpful Report

Posted 4 years ago

“Requested next delivery, was not provided no explanation. Emailed at 18.45 to say it would not arrive until the next day. They did refund my delivery cost.”

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Posted 4 years ago

“I’ve been waiting for a delivery that was due by 02/08/19 and still hasn’t arrived”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,487 reviews