USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product fine. Paid for next day delivery before 7pm at extra cost and got delivered 2 days later!! So I am out of pocket, won’t use again!!”

Helpful Report

Posted 5 years ago

“ordered a Hugo Boss t shirt last week and collected it from sportsdirect as requested. But after I collected it I opened the package and it wasn't what I ordered. It was a black hugo boss t shirt but the logo on the chest was a white rectangle with logo in black writing which I think cheapens the top. I was instructed to go to the USC store in East kilbride where I was told that they didn't keep Hugo Boss but the guy who was helpful he thinks maybe it is the wrong image on website. He called your store in Braehead he carefully described the top we were looking for and they confirmed they had it he actually described it twice and he was assured that they did indeed have the top set aside for us. So we then left East Kilbride to travel over to Braehead and when we got there it was the same as the one as I wrongly received. I'm not really one for complaining but as you can see by my previous email that I really needed this for Saturday night for my wife's birthday party and all the running about when I was already short on time has left a bit of a bitter taste as this was my first order with yourselves.”

Helpful Report

Posted 5 years ago

“Ordered a cap and received the completely wrong item”

Helpful Report

Posted 5 years ago

“Delivery costs are shocking”

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Posted 5 years ago

“Terrible, ordered up 4 items, only 1 arrived. Had to chase and cancel appointments waiting in on the second delivery. To note further - I did pay for a premium delivery.”

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Posted 5 years ago

“The items I received was for a gift the packaging it came in was disgusting the box was all ripped and the items was just screwed in it. The package was disgusting”

Helpful Report

Posted 5 years ago

“Bought in good faith at a good price, but one shoe had clearly been worn - dirt on the sole, creased leather and laces had clearly been tighed. Bit disappointing that they had not gone through quality control. I would have sent back but for the good price.”

Helpful Report

Posted 5 years ago

“Not A Bad Service, Its Silly You Have To Collect At Sports Direct When Youve Place An Order At USC”

Helpful Report

Posted 5 years ago

“Delivery is more expensive than other online stores and you cannot return to a store, you have to pay your own postage to return via a Post Office. This puts me off ordering again”

Helpful Report

Posted 5 years ago

“Paid for next day shipping before the deadline, the product came a day later, and when I received the product the price on the tag was £5 less than it was advertised on the internet”

Helpful Report

Posted 5 years ago

“Delivery was a joke and the shoe box arrived tore and bent”

Helpful Report

Posted 5 years ago

“Ordered 4 items with next day delivery & only 1 item turned up. The other 3 items took another 3 days to turn up”

Helpful Report

Posted 5 years ago

“Not good as they sent me wrong size of t shirt”

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Posted 5 years ago

“After ordering on a few occasions, this time has not been a great service. Received an email to say my £242 order was on its way, 12 items. To receive a delivery of only 1 item. Waited a few days to see if usc would contact me, nothing had to email to be told thete was a delay in picking my order. Waited another 4 days before receiving an email to say my order was on its way. Recieve it and theres still an item missing...another email sent to customer services.”

Helpful Report

Posted 5 years ago

“Cannot send a review as I haven’t received my order as yet”

Helpful Report

Posted 5 years ago

“Bought 2 pairs of jeans. One pair in perfect condition, second pair, no labels, white bleach marks and coloured stains indicating they'd been worn. Had to pay the return postage which is a joke.”

Helpful Report

Posted 5 years ago

“one shoe was faulty where the sole was not stuck down on shoe and son could not get shoe without the sole lining rolling up Ordered children's shoes a few times and always been happy with purchase but this time it is faulty - please check shoes before despatch. There was also no invoice / despatch note in my parcel.”

Helpful Report

Posted 5 years ago

“Shipped with security tags.”

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Posted 5 years ago

“Delayed delivery, no updates making regular calls to the office and receiving vague information.”

Helpful Report

Posted 5 years ago

“I have waited more than a week for my order and have still not received it.”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,497 reviews