USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“why charge me for next day delivery and deliver it a week later? silly people”

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Posted 5 years ago

“Really disappointed my order couldn’t be cancelled and it hadn’t even been dispatched. It ended up costing additional fee for returned parcel which could have been avoided.”

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Posted 5 years ago

“Wrong side”

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Posted 5 years ago

“Poor service all round - order placed on 9h June, heard nothing since, today is 18th June........submitted a contact survey form and no reply, no way of contacting customer services via telephone, Sports Direct in a nutshell.”

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Posted 5 years ago

“Bit disappointed in delivery service took nearly 2 weeks to arrive in store”

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Posted 5 years ago

“The product takes too long to arrive, 5 days is way too long in comparison to other shopping sites which are next day or the day after. The delivery amount is also too high. The selection of items on the site is good, but reluctant to order again because of the above reasons.”

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Posted 5 years ago

“Can’t return items that are fairly by post I’m expected to travel 100miles for something I bought in Cardiff when I live in Swansea and branch is closed it would cost me more money in fuel than the item itself to return it. Absolutely Ridiculous”

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Posted 5 years ago

“If you want next day delivery then do not go here they do it when they are ready and still charge you for next day when it turned up 5 days later!”

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Posted 5 years ago

“Spent £230 and had to pay for delivery and returns, it's a joke!”

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Posted 5 years ago

“It was a week after ordering that my order was in store...to long! Also, I was supposed to get a £5 voucher but received nothing!!”

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Posted 5 years ago

“Ordered arrived quickly but given a 2 star rating due to the shocking state of the item I ordered was sent out in.”

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Posted 5 years ago

“I returned the jeans because the material was much thinner than I wanted. I was not happy when I realised I had to pay the postage to return them which cost £4. In total it cost me £9 for postage. You should have supply pre paid return. Like most online shops do. Because of this I will not be buying online from you again”

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Posted 5 years ago

“delivery took ages for items to be received over week”

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Posted 5 years ago

“The product is great although I paid for next day delivery, ordered at 2.50pm and waited in all day the next day for my item not to arrive. Disappointed”

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Posted 5 years ago

“I received my order 7 days after placing my order yet I purchased it with next day delivery and paid a premium. Thankfully this was refunded. When I finally received my item it was damaged. Not fit for purpose and needs replacing. I have sent numerous emails over the week and only had a reply to two of them.”

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Posted 5 years ago

“First order I explored the idea of pick up in store, decided against and ordered delivery to home address. Got an email confirming order was going to store. Emailed but it bounced back (looked like cs@... but is actually a noreply@...). Then I tried to call, your contact us pages have an infinite loop of 'how can I contact you' > 'other enquires' > 'how can I contact you' > 'other enquiries' > 'how can I contact...' I don't shopping at a company I can't speak to.”

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Posted 5 years ago

“I paid for next day delivery and the website specifically said my item would arrive next day, it arrived late and because of the weekend didn’t come until the week after. Bit of a rip off.”

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Posted 5 years ago

“Paid for next day delivery but arrived 7 days later. Contacted USC but no reply.”

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Posted 5 years ago

“The delivery was split into 2 parts. With the first one came only one item. The delivery for the second is taking too long and cannot be tracked at all.”

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Posted 5 years ago

“Sent me someone elses item. Mistakes happen but it was poor service”

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Posted 5 years ago

USC is rated 3.6 based on 37,497 reviews