USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested next delivery, was not provided no explanation. Emailed at 18.45 to say it would not arrive until the next day. They did refund my delivery cost.”

Helpful Report

Posted 5 years ago

“I’ve been waiting for a delivery that was due by 02/08/19 and still hasn’t arrived”

Helpful Report

Posted 5 years ago

“Ordered a pair of vans for my wee girl for school, collected from store and opened to see them to see that 1 of the vans had been worn it was dirty and just looked grubby! Took them Back to the shop to see if they could order me n other pair as I needed them to be told no they don't take anything to do with stuff like that, I would have to send them back and deal with it my self! In the end they ended refunding me my money back which I didn't want as I wanted the vans! I have now had to go back on and order another pair and hope that they 1s will be OK.”

Helpful Report

Posted 5 years ago

“Delivery took ages and no answers from staff about where my order was and unable to get response via email”

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Posted 5 years ago

“I placed an order to collect in store. There was no option to collect from USC only sports direct. I find it ridiculous that you charge the same to deliver to a store as it would be for home delivery & that my order took 1 week.”

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Posted 5 years ago

“Starting to feel like sports direct starting to feel cheap like the clothes you get in sports direct use to love usc but starting to look at other shops”

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Posted 5 years ago

“Paid for next day delivery £7.99 waited in all day never received my parcel hopefully it comes next day as I need for my holiday . Not saying ucs fault but haven’t got what I paid for .”

Helpful Report

Posted 5 years ago

“11 days for order to arrive in store. Had to ask staff to serve me after waiting at the the till for 5mins while they chatted”

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Posted 5 years ago

“Ordered puma jacket and when it came it was soiled with make,up still waiting for an exchange...”

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Posted 5 years ago

“The sliders delivered to store were not the ones ordered. Stated to be black and red but clearly the blue ones with striped front. Took them back to store to send back. The ones I actually ordered were available in store but was told they were £16 in store and therefore had to pay the extra £6. Waste of time ordering online, lost money as a result, poor.”

Helpful Report

Posted 5 years ago

“My item could not be delivered to a drop off point so it was returned and I was refunded. I really wanted this item and it has not come back in stock. Where is the item I ordered to buy it again?”

Helpful Report

Posted 5 years ago

“My order still hasn't arrived in store and I placed the order over a week ago. No communications other than one email to say my order had been processed and that I would be notified when my order has been delivered to the store, but this hasn't happened yet.”

Helpful Report

Posted 5 years ago

“I ordered early and paid £6.99 for next day delivery for the Friday I never received my delivery, very angry , m and m direct you pay £9.99 a year for as many parcels next day delivery, come on usc get your act together”

Helpful Report

Posted 5 years ago

“Items returned to store are only refunded in the form of store credit. This is poor and puts me off buying in store. I bought some sliders online and paid for premium ‘DPD’ delivery. The package was delivered in correctly buy ‘my hermes’?”

Helpful Report

Posted 5 years ago

“Ordered 5 items. Was informed after I'd placed order that one item was now out of stock and was therefore cancelled by USC. When my order arrived in store I opened it up in front of the desk staff to find two items absolutely filthy, so returned them straightaway. The store staff were shocked at the state of the items and looked like one had been stood on several times. Does not each item get checked before being sent out? Very poor service indeed.”

Helpful Report

Posted 5 years ago

“The process is too slow. For example, I am still waiting for my order to be delivered to store after more than a week since I was advised that my order has been processed. Subsequent orders from other shops were delivered within 3 days.”

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Posted 5 years ago

“Paid for next day delivery and was a day late. not impressed at all. This may have been due to the carrier. The goods were fine and delighted with price no cause to complain there.”

Helpful Report

Posted 5 years ago

“Ordered over two weeks ago for delivery to a local store. Email confirming order then warehouse email but nothing for two weeks to say order is ready for collection. Sports direct is usually in a week. I’m now in my third week with no clue as to when item will be arrive. Go on holiday Friday so will not want item if it arrives after that.”

Helpful Report

Posted 5 years ago

“Wasn't too user friendly. First check out didn't go throw at all. I had to do again everything. Delivery is very pricey. I had a faulty shoes what I returned to the shop but they didn't jave any replacement on stock so they gave me a voucher then I had to pay £5 for a shoes. It's not really fair.”

Helpful Report

Posted 5 years ago

“No telephone number for issues. Delivery takes too long.”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,497 reviews