USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everytime i buy something there is a problem.....you say an item is in stock,i buy it...a few days later get an email saying "sorry,its not available ,we will refund you".....i ask for a similar item of the same value to be sent instead but i never get a reply and the main order is sent to me without the item i wanted or similar.........please write "out of stock " in future before you take my money.........thats my honest review !”

Helpful Report

Posted 5 years ago

“Recieved items within a few days, and good communication about dispatch etc. However one of the items(a white tshirt) arrived with massive black stains all over it. It looks as if someone has stood on it with muddy boots on. The customer service team were nice enough when I sent a photo and asked what to do, but I disagree with having to pay postage to return a faulty item. I've been asked to post the item back and wait 14 days - not great considering it's a faulty item. Probably wont use USC online again due to this waste of time.”

Helpful Report

Posted 5 years ago

“Trainers arrived crammed into a random shoe box that was too small, instead of the Converse box they should have been in.”

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Posted 5 years ago

“Delivery takes a very long time! Other items ordered from different stores on same day arrived long time before this parcel”

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Posted 5 years ago

“Well I ordered a emporio Armani t shirt - 2 for £30 and it was a different design to the one on the website”

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Posted 5 years ago

“Very long time for my trainers to arrive. Unhappy with online shopping with USC The parcel was ripped & looked like someone had opened it to have a look. (Attempted theft) The box was cut and destroyed & looked like someone cut it with a blade to have a look.”

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Posted 5 years ago

“Items dispatched late, and not until before delivery by 1 day i knew that item was sold out”

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Posted 5 years ago

“I purchased two pairs of shoes which were feud and rocket dog branded boots 🥾 I was deeply disappointed with the quality of both of them. The look of the shoes were cheap, the material used appeared quite poor and upon trying them, they were very uncomfortable. I will be returning the both of them. I am also annoyed at amount you charged for delivering them next day and now even more annoyed to learn that I have going to have to pay another 6.99 to return them. Not happy at all ☹️ also would like to add, both shoe boxes came damaged!”

Helpful Report

Posted 5 years ago

“I didn’t receive an item of clothing due to it being out of stock although being allowed to order it from website.”

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Posted 5 years ago

“high trans..”

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Posted 5 years ago

“I received a pair of converse, white. One was cream. Guessing it was an ex display. Had to pay for delivery and then to send it back. They should never have been sent like that.”

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Posted 5 years ago

“Quick delivery, not sure why they charge £5 for click and collect though so just paid to have it delivered to the house”

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Posted 5 years ago

“It's ok I think the postage is far too expensive!!!!!!!”

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Posted 5 years ago

“Frustrating when you pay for your chosen items then receive an email days later telling you that one or more item is sold out, why is this information not updated on the site before payments are processed, waste of postage money when you don't get your complete order....disappointing.”

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Posted 5 years ago

“Decent service but wrong colour of jeans recurved couldn’t be annoyed sending them back as it’s Christmas”

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Posted 5 years ago

“Only received one item ordered 2 order ref 303916209 thought other item would follow. I was charged for both items. It was for a Emporio chest logo t shirt SKU number 42118248390 please advise if item has been sent”

Helpful Report

Posted 5 years ago

“Delivered when promised 👌 Stock on Website is incorrect 😒 5 days after placing an order I have received order amendments that 5-6 items were out of stock and will not be delivered. 😡”

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Posted 5 years ago

“The articles you’re asking me to write a review on, haven’t arrived yet.”

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Posted 5 years ago

“It’s ok fun to order From”

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Posted 5 years ago

“The ordering was fine but I was promised a £20 voucher with the promotion you offered because I spent over £100 and I still haven’t received an email or correspondence about it. I was meant to hear by the 6th December? Many thanks”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,499 reviews