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USC Reviews

3.6 Rating 37,487 Reviews

60 %

of reviewers recommend USC

Company Reviews

Product Reviews

3.6

Based on 37,487 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I had ordered was delivered with security tag still attached, as I live in fife my nearest USC is in Edinburgh, so unless I travel through after paying for delivery, the item is of no use unless I do this, this was the reason I had delivery”

Posted 4 years ago

“The delivery is on time but one of my order doesn't have a return slip and usc didn’t have a contact number to call so i did not bother to return it and my next order i wanted to return some of the item but i feel that it will be expensive to return it because even if its click and collect i spend for the delivery already,so i do not want to spend more money again to return it.”

Posted 4 years ago

“Have fantastic selection of clothes and other items. Good sales and also discounted items. Order process is not the best, orders always corrected due to non stock item, can take a while to dispatch and also not all the items come in the same delivery. Over all you get good quality products but it’s a shame sometimes the items you really want and pay for become out of stock.”

Posted 4 years ago

“Good prices! I was disappointed for not informing before that an item was out of stock. I had to realise when i didnt receive it. If i was informed before the items were sent, I should have bought another shirt or different size.”

Posted 4 years ago

“The delivery company failed to deliver to a dedicated shop that I was offered on the site. The order has been returns to Usc. I did ask for the order to be resent as this wasn’t my error. I have no response and no refund Not happy at all”

Posted 4 years ago

“Received item on time but on opening there was damaged goods that was label up as damaged after paying full price. No point ring customer service number as all you get told is to email the customer service which is very poor as I need a replacement as this was a gift for the weekend. Received email today which is a very good response time hopefully every will get sorted shortly”

Posted 4 years ago

“Took six days for the order to come .. despite that was ok .. item was smaller that expected but this is not USC fault anyway ( product’s style ..) so I sent it back for a replacement ( bigger size) and I have to wait and see how long it will take them to reply to me if there is the size I want and how long it will take to send it back again to me ..could be a month..could be a week 🤔🙏😉”

Posted 4 years ago

“Hello! I'm not happy with the delivery of DPD. The statuses were not updated, no one called me. If I hadn't gone to the site and looked at the status of the parcel itself, I would never have found out that the address was incorrect. I chose a pickup point, but they didn't deliver the parcel and didn't tell me about it, so I had to choose another one. The bag was opened by someone (maybe at the customs office, I don't know) and taped. It is good that the jacket was not cut. The hanger was sent with the jacket and was broken, it could also damage the jacket.”

Posted 4 years ago

“I ordered my clothes on the Saturday but decided to have them delivered to the local store and I was surprised when it took 7 whole days for them to come into the store that seems like a very long time in this day and age 3/4 days would seem more acceptable other retailers do manage to deliver to their stores much more quickly other than that I can’t fault the goods”

Posted 4 years ago

“Very slow,stil waiting my products”

Posted 4 years ago

“I think it’s a bit wrong to charge for delivery and returns disappointing”

Posted 4 years ago

“1. unfotunately 2/3 items size dont fit me, but you dont have free postage return policy.”

Posted 4 years ago

“Details helped sending item back.”

Posted 4 years ago

“Good quality clothes, just a shame you couldn't for fill my order very disappointing after purchased items then to be told few items were out of stock, specially when I was getting them for my grandsons birthday”

Posted 4 years ago

“Item was 3 days late after paying for next day delivery”

Posted 4 years ago

“You sent me the wrong g item and I now have to pay postage to returns not very happy”

Posted 4 years ago

“Great items received however paidue for next day delivery fee and not all items arrived the that day. Also items had to be ironed before use.”

Posted 4 years ago

“Unfortunately to pay a higher delivery price than competitors and still have no real premium experience was quite unsatisfactory.”

Posted 4 years ago

“Everything is fine except the return. The fact that you need to pay to return a product that doesn't fit you properly doesn't make sense. You end up paying more than 10 pounds only for delivery and return, which is ridiculous”

Posted 4 years ago

“Happy with the prices and quality, thought the delivery charges were a bit much. Received on the correct delivery day, only downside was the alarm tag was still attached to an item, app hides customer service number, which when I did finally find it, it took them 20 mins to answer, however I’m happy with the outcome.”

Posted 4 years ago

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USC is rated 3.6 based on 37,487 reviews