USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,487 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,487 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have shopped with USC loads of times and this is the first time I ever had to contact them due to my items being sent separate and I didn’t know this was happening”

Helpful Report

Posted 4 years ago

“Didn’t receive everything that I ordered as some items were out of stock. Also delivery is expensive as other clothing companies deliver for free”

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Posted 4 years ago

“Service good/discounts good but not free delivery sizes esp jackets often too big though and no free returns”

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Posted 4 years ago

“Disappointed was not told one item was out of stock before others where dispatched as it was the main thing I wanted and would not have paid the postage for the couple of small items left in my order. Think postage price is too expensive in general.”

Helpful Report

Posted 4 years ago

“The Rating is accepatble only not because of your goods, or your online process but because of the agressive courier who knocked on my door. I was sitting eating, hear three knocks in quick succession, opened the door, the courier was already 50 metres doen the road. I called after him, why could you not wait? He said I knocked 3 times and I have 200 other packages to deliver. He was Agressive!!! So I took the package from him, this is Hermes courier service, my past experience of them is very mixed. This bag I bought is a gift for a relative, unforunately the enjoyment of giving is tarnished by the delivery experience. You would do better to increase your delivery costs and employ a good quiality courier. Because of this courier issue you have I am very unlikely to order from you again. I hope you take notice of what I am saying Paul rawlingson”

Helpful Report

Posted 4 years ago

“shipping is 2 expensive plus DHL charges additionally on top of everything, so basically i paid more 4 the shipping than the jacket i bought”

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Posted 4 years ago

“I ordered a school bag for my grandson nine days ago and it still has not been delivered. If I had known it would take this long when ordering I would of got it somewhere else”

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Posted 4 years ago

“Great quality boxer shorts. Shame that there was a security tag on one of them. I took them to local sports direct store and they removed the security tag straight away for me.”

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Posted 4 years ago

“Good priced items spoiled by £4.99 postage fees. You do get a voucher for £5 but it has to be spent in store which isn’t great. Also the item I received had been opened (the packaging was sealed but the box inside was open) one of the T-shirt’s was not folded and there was a security tag still inside the box. If I didn’t need these Hugo boss T-shirt’s for my holiday I’d have returned them”

Helpful Report

Posted 4 years ago

“Please be more careful with size checking. I ordered Converse All Stars. Size on box: 44.5, actual size in the box: 43. Please check the attached photo as proof.”

Helpful Report

Posted 4 years ago

“Great product - but you might need to look at the delivery promise. I'm very pleased with my order. When I placed it I paid a premium for next day Saturday delivery, well within the deadline. So I was disappointed to be notified that my delivery would be on the following Monday, when I would be away. I called DPD and they managed to accommodate an earlier delivery. But they made it clear that it's difficult to accommodate the next day Saturday promise - you might like to take a look at this. Thanks Ruth”

Helpful Report

Posted 4 years ago

“Had to order more than 1 size to check for fit. Disgusting that you have to pay return postage when they already charge for delivery”

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Posted 4 years ago

“Shop is great although courier is a joke still waiting nearly 4 weeks after paying nxt day delivery should've just done click n collect”

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Posted 4 years ago

“Website is great and great selection of designer clothes but it takes at least 48 hours for goods to be dispatched then another 4-5 days for them to be delivered by fastway couriers which are poor they delivered my parcel to the wrong address”

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Posted 4 years ago

“Items were great and got here in decent time, but the shipping cost is a bit expensive. Also the fact click and collect is the same price as home delivery doesn’t make much sense.”

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Posted 4 years ago

“I’ve bought from USC on several occasions and have been happy with my purchase but I think that there customer service when something is wrong is really poor.”

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Posted 4 years ago

“Decent value for what I ordered. The only issue I have is that after spending around £180 I still had to pay for delivery.”

Helpful Report

Posted 4 years ago

“The shop didn't have my size for the shoes I wanted for a month. I decided to order it online but I still had to pay a £5 delivery even though I chose to have it in shop(I know I should be getting a £5 voucher because of that but it doesn't make me feel better). I would've given it more stars had my shoes been delivered but they're still not in store.”

Helpful Report

Posted 4 years ago

“Ordering was efficient however the delivery was poor. I clearly stated that if I wasn’t in, the order should be left with a neighbour. However it was thrown over the side gate and left with the bins.”

Helpful Report

Posted 4 years ago

“The order was quick but to get the order Correctly exchanged has been an issue as to start with I pay £6.99 for next day delivery then I have to pay to return they then send wrong thing which they want me to pay to return again they take forever to answer email and I'm still no further forward not happy.”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,487 reviews