USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time really slow compared to other companies”

Helpful Report

Posted 5 years ago

“I have shopped with USC loads of times and this is the first time I ever had to contact them due to my items being sent separate and I didn’t know this was happening”

Helpful Report

Posted 5 years ago

“Didn’t receive everything that I ordered as some items were out of stock. Also delivery is expensive as other clothing companies deliver for free”

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Posted 5 years ago

“Service good/discounts good but not free delivery sizes esp jackets often too big though and no free returns”

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Posted 5 years ago

“Disappointed was not told one item was out of stock before others where dispatched as it was the main thing I wanted and would not have paid the postage for the couple of small items left in my order. Think postage price is too expensive in general.”

Helpful Report

Posted 5 years ago

“The Rating is accepatble only not because of your goods, or your online process but because of the agressive courier who knocked on my door. I was sitting eating, hear three knocks in quick succession, opened the door, the courier was already 50 metres doen the road. I called after him, why could you not wait? He said I knocked 3 times and I have 200 other packages to deliver. He was Agressive!!! So I took the package from him, this is Hermes courier service, my past experience of them is very mixed. This bag I bought is a gift for a relative, unforunately the enjoyment of giving is tarnished by the delivery experience. You would do better to increase your delivery costs and employ a good quiality courier. Because of this courier issue you have I am very unlikely to order from you again. I hope you take notice of what I am saying Paul rawlingson”

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Posted 5 years ago

“shipping is 2 expensive plus DHL charges additionally on top of everything, so basically i paid more 4 the shipping than the jacket i bought”

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Posted 5 years ago

“I ordered a school bag for my grandson nine days ago and it still has not been delivered. If I had known it would take this long when ordering I would of got it somewhere else”

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Posted 5 years ago

“Great quality boxer shorts. Shame that there was a security tag on one of them. I took them to local sports direct store and they removed the security tag straight away for me.”

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Posted 5 years ago

“Good priced items spoiled by £4.99 postage fees. You do get a voucher for £5 but it has to be spent in store which isn’t great. Also the item I received had been opened (the packaging was sealed but the box inside was open) one of the T-shirt’s was not folded and there was a security tag still inside the box. If I didn’t need these Hugo boss T-shirt’s for my holiday I’d have returned them”

Helpful Report

Posted 5 years ago

“Please be more careful with size checking. I ordered Converse All Stars. Size on box: 44.5, actual size in the box: 43. Please check the attached photo as proof.”

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Posted 5 years ago

“Great product - but you might need to look at the delivery promise. I'm very pleased with my order. When I placed it I paid a premium for next day Saturday delivery, well within the deadline. So I was disappointed to be notified that my delivery would be on the following Monday, when I would be away. I called DPD and they managed to accommodate an earlier delivery. But they made it clear that it's difficult to accommodate the next day Saturday promise - you might like to take a look at this. Thanks Ruth”

Helpful Report

Posted 5 years ago

“Had to order more than 1 size to check for fit. Disgusting that you have to pay return postage when they already charge for delivery”

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Posted 5 years ago

“Shop is great although courier is a joke still waiting nearly 4 weeks after paying nxt day delivery should've just done click n collect”

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Posted 5 years ago

“Website is great and great selection of designer clothes but it takes at least 48 hours for goods to be dispatched then another 4-5 days for them to be delivered by fastway couriers which are poor they delivered my parcel to the wrong address”

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Posted 5 years ago

“Items were great and got here in decent time, but the shipping cost is a bit expensive. Also the fact click and collect is the same price as home delivery doesn’t make much sense.”

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Posted 5 years ago

“I’ve bought from USC on several occasions and have been happy with my purchase but I think that there customer service when something is wrong is really poor.”

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Posted 5 years ago

“Decent value for what I ordered. The only issue I have is that after spending around £180 I still had to pay for delivery.”

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Posted 5 years ago

“The shop didn't have my size for the shoes I wanted for a month. I decided to order it online but I still had to pay a £5 delivery even though I chose to have it in shop(I know I should be getting a £5 voucher because of that but it doesn't make me feel better). I would've given it more stars had my shoes been delivered but they're still not in store.”

Helpful Report

Posted 5 years ago

“Ordering was efficient however the delivery was poor. I clearly stated that if I wasn’t in, the order should be left with a neighbour. However it was thrown over the side gate and left with the bins.”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,499 reviews