USC Reviews

3.6 Rating 37,513 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“The main purpose of the order was to purchase a Hugo Boss top, a few DAYS later was informed it was out of stock. Queried this with customer services with each reply taking DAYS, finally informed that "stock on our website is not confirmation that stock is available" (still showing as IN STOCK on the website!). Also bought some HB Polo's that were listed as regular fit but need to return \ exchange these as they are actually slim fit. Still waiting to hear back how to do this (don't see why I should pay for return postage as they were incorrectly described). Some items came without packaging and looked like they came from a recycle bin. Looking at other reviews there seems to be a pattern here on all these issues. Sounds like its a bit of lottery ordering from USC (especially with their dodgy stock system) so will avoid in the future. Shame as prices were good and most items delivered on time.”

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Posted 7 years ago

“Happy with my perchance thumbs up”

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Posted 7 years ago

“I ordered 4 items and was only told that one item was out of stock when the other 3 items had been sent out. It was a high delivery charge for just 3 cheap items and I wouldn't have bought them without the higher priced item. What makes it worse is the out of stock item is still showing in stock online now. Highly annoying.”

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Posted 7 years ago

“I received the wrong package and after making USC aware of this I had to wait 3 days for any acknowledgement. I then had to wait a further 2 days before I was given some confusing instructions on how to send the incorrect package back. When I replied to the email for clarification of said instructions, I found myself waiting again for any reply. The error was on your part and yet it almost feels like I have to beg you to fix it. Unhelpful emails sent days apart with no reassurance that I will ever get my money back/the correct order. Will not be using USC again.”

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Posted 7 years ago

“Terrible service , wouldn't recommend”

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Posted 7 years ago

“Good value clothes but I ended up with the order twice because I did not get a confirmation email on the first order. I kept some of the things that came as doubles but it was annoying.”

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Posted 7 years ago

“So happy with my purchased, however, the courier company that delivered- FASTWAYS are absolutely terrible and should not be used, over 5 days late delivering, same everytime.”

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Posted 7 years ago

“Came early but a lot of things were the wrong size and the ones that were the right size still had security tags on them”

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Posted 7 years ago

“Usc is good for great sale offers. BUT EVERY TIME I receive a sale item it look s like I've recieved an item from a jumble sale. Your packing section seriously needs to be disciplined”

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Posted 7 years ago

“Bought trainers for myself and my son, came before scheduled delivery date and perfect for both of us. Great prices at usc as well.”

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Posted 7 years ago

“Very good service.”

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Posted 7 years ago

“Paid express, no express. Item was 4 days late.”

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Posted 7 years ago

“Excellent and quick delivery”

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Posted 7 years ago

“It's great value for money but the shipping could be improved. It's generally expensive and one has to pay for returns. So if you get a next day delivery and return with tracking you will spend £10 for an item that might cost £20. It could be either cheaper or with free returns.”

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Posted 7 years ago

“I am really unhappy with paying £7 for express delevery and I didn't reserve my order until 3 days later put me off ordering again”

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Posted 7 years ago

“Ordered 2 pairs of Kickers for the kids going back to school. Sizes - in stock Price - cheapest around Delivered - next day, on time ...job done - happy customer!”

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Posted 7 years ago

“Wow excellent service from the lady with red hair a++ thank you for all your help Hanley into shopping centre”

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Posted 7 years ago

“Very efficient”

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Posted 7 years ago

“Excellent service and quality”

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Posted 7 years ago

“Impressed with ease of order and speed of delivery. Thanks”

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Posted 7 years ago

USC is rated 3.6 based on 37,513 reviews