USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Want to return one item as fitting not great. USC make customers pay for return (royal mail) where as all other companies do free returns. Specially in this current climate.”

Helpful Report

Posted 5 years ago

“Customer service contacting very hard.not responsible not helpful”

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Posted 5 years ago

“first purchase all good .got 30% discount .happy .tried to use a 20% offer wouldnt let me use it .sono sale .prices good .products good wolud use again with workable discount code”

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Posted 5 years ago

“Your service is very bad because I cancel one of my order but I didn't get any answer from your side. I sent three time email but No reply..”

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Posted 5 years ago

“Great deals on this website, better than the shop”

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Posted 5 years ago

“Always fast to deliver Good prices top quality all round”

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Posted 5 years ago

“From last order, two items are missing. Contacted Customer Service.(Didnt response yet)”

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Posted 5 years ago

“I still haven’t received my parcel !”

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Posted 5 years ago

“One t-shirt arrived ripped 'as new'..One week later, I am still waiting for a reply from customer services and surprisingly I had to pay for return ...and then claim it back..Not very happy about this.”

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Posted 5 years ago

“Good quality clothes and very fast delivery. Will always shop here.”

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Posted 5 years ago

“Great service 👍”

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Posted 5 years ago

“Very good website and quick delivery no problems”

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Posted 5 years ago

“Did not receive items even though I’ve had a message to say they have been delivered. Can not contact anyone by phone at the moment and have sent emails that have not been replied to. Surely if there are people working to ship orders there should be someone at customer care”

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Posted 5 years ago

“Hello USC! I want to say the following about your work: First of all, when I have a complaint about something, you often don't answer any of my messages. Secondly, when me and my friends order an item we sometimes need to wait for the confirmation of the order for over 3 days, and then you'll respond with something like: "Sorry, we don't have some of these items at this moment.", and you send me the rest of the items in the order, without asking for my opinion. And sometimes these items that you send out to me aren't needed anymore, since some of the items are unavailable. I'm a client of USC for many years now, and i order many items for both myself and my family, and they don't like this kind of attitude either. Not very positive, but this is my honest opinion.”

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Posted 5 years ago

“Great delivery and great items. Love shopping at usc”

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Posted 5 years ago

“Poor customer service and packaging that is as part of the item i.e Adidas shoes in Adidas box or Ralph Lauren boxers in Ralph Lauren packaging was extremely damaged, don’t buy anything from here as a present for someone.”

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Posted 5 years ago

“Ordered a bunch of products work over £80, music's courier then reported it as delivered but it has not been. Have since been trying to contact customer services from USC but they have no responded to an email or tweet and have no phone number to call. Save yourself the stress do not order from here.”

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Posted 5 years ago

“Good and quick delivery recieved on time and item was packed really great”

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Posted 5 years ago

“Horrendous! No contact for over 2 weeks after order placed, 1 item got cancelled with no explanation, order arrived in separate packages on different days. One item was damaged slightly but I cant be bothered to return it due to poor customer service. I'm a long standing customer and feel let down.”

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Posted 5 years ago

“I have recieved the delivery on two parts which is not a big deal but a little inconvenient.”

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Posted 5 years ago

USC is rated 3.6 based on 37,508 reviews