USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the horrendous reviews, I still decided to gamble and order from USC. I did so, because with next day delivery, Hudson Aylesbury shoes were still £10 cheaper here than anywhere else I could find. As much as I dislike Mike Ashley, I cannot fault my experience / order.”

Helpful Report

Posted 6 years ago

“Efficient service”

Helpful Report

Posted 6 years ago

“Great service and fast delivery”

Helpful Report

Posted 6 years ago

“My order still hasn't arrived in store and I placed the order over a week ago. No communications other than one email to say my order had been processed and that I would be notified when my order has been delivered to the store, but this hasn't happened yet.”

Helpful Report

Posted 6 years ago

“Great prices and excellent service.”

Helpful Report

Posted 6 years ago

“No communication, no emails. Unable co tact anyone.”

Helpful Report

Posted 6 years ago

“I ordered a pair of size 8 trainers. When they arrived the box said size 8 but the trainers were in fact a size 7. I sent an email to which i had a reply asking for pictures. I sent those and haven’t received any email back.”

Helpful Report

Posted 6 years ago

“You sent me the wrong sized shoe (size 12, when I ordered size 9) and then I have to pay to send them back. For that reason alone I'll never order from USC again, ridiculous returns policy for 2019 when customer service is such a priority to most businesses.”

Helpful Report

Posted 6 years ago

“nice and reliable”

Helpful Report

Posted 6 years ago

“Very good quality and kept informed the whole way though my order”

Helpful Report

Posted 6 years ago

“Awful company. Nearly £300 out of pocket. Was in auto pilot mode and selected the wrong delivery address (I no longer work there and it was saved as the default on my account). Contacted usc immediately (no more than 3 minutes after placing the order) and they point blankly refused to change the delivery address or cancel the order. 12 hours later it was dispatched to the wrong address. Have emailed usc several times stating that I do not have the goods and I did not sign for them. Two weeks on I still have had no reply from them. Customer service is non existent, recommend you shop elsewhere.”

Helpful Report

Posted 6 years ago

“I was offered a code for my birthday month and it wasn’t applicable to anything I ordered. Knowing this month was a sale month seems to be unfair to the customer”

Helpful Report

Posted 6 years ago

“Great product, well packaged and swift delivery”

Helpful Report

Posted 6 years ago

“I ordered early and paid £6.99 for next day delivery for the Friday I never received my delivery, very angry , m and m direct you pay £9.99 a year for as many parcels next day delivery, come on usc get your act together”

Helpful Report

Posted 6 years ago

“Trainers I bought are finished poorly, glue can be seen along sole some of it does not look stuck down properly but wear and tear will tell! Delivery was put back every four hours by Monday afternoon it was two and a half days, after sitting in for two and a half days at the weekend and, bored children during holidays not good, apart from the outstanding delivery woman in my area that went beyond her call of duty to make me happy thank you to Tanya!!! she came to my house out of hours to rectify Hermes balls up. Will never order from this firm or it’s partners again!!!!”

Helpful Report

Posted 6 years ago

“I shopped at USC for a pair of Timberland boots. Since I was paying for delivery costs I thought I might as well add something else, so I've added a pair of Converse which I didn't particularly like, but they were on sale. The next day after I placed the order, I received an email saying that they don't have the Timberland boots in stock. I was extremely disappointed, so I immediately called them to cancel my whole order. They said it is impossible and that the only thing I can do is to refuse the parcel from the delivery driver. I couldn't refuse it because it was delivered to my workplace and a colleague accepted it in my name. The problem is the shoes don't even fit. I asked them if they can provide a free return, since I didn't want them in the first place, but they said no. So now I'm stuck with a pair of shoes that don't fit and that don't appeal to me much.”

Helpful Report

Posted 6 years ago

“I got 2 pair the same make and size and they were perfect but the ones i got from yous are rubbish dont fit the same i think they are rejects.”

Helpful Report

Posted 6 years ago

“Still haven’t received my order”

Helpful Report

Posted 6 years ago

“Excellent prices arrived well packed didn't mind paying postage as goods very cheaper than anywhere else.”

Helpful Report

Posted 6 years ago

“Great prices,fast delivery!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews