USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“Easy to use website. Prompt delivery and great that you can do click and collect.”

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Posted 6 years ago

“Very happy quality goods in quick time 😊”

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Posted 6 years ago

“Purchased to pairs of shoes online, one box battered and one without a lid, inside a sealable bag?! I recognise these are in the sale but presentation is super disappointing. Also same shoes but just a different colour - but only one came with a shoehorn?”

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Posted 6 years ago

“Always good service. Love to shop on this website”

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Posted 6 years ago

“As it says on the box every time”

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Posted 6 years ago

“Poor delivery”

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Posted 6 years ago

“Excellent value for money with quick postage. Everything as expected”

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Posted 6 years ago

“I am very dissatisfied with who got the boot dirty and was a user”

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Posted 6 years ago

“super”

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Posted 6 years ago

“Very helpful staff”

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Posted 6 years ago

“Perfect”

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Posted 6 years ago

“Very poor customer service. It took 6 days to get a reply to my email. I can’t speak to anyone as there’s no main customer service number. I’ve rang 2 different stores over a number of days and the numbers just ring out. So I literally cannot speak to anyone in your company by phone!!!!”

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Posted 6 years ago

“Don’t like the website, doesn’t feel user friendly. Don’t like the whole process of ordering items, from start to finish. I wasn’t happy. Needs serious rebranding and different approach with the order process. Over £200 worth of clothes brought and you’re charging for delivery.”

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Posted 6 years ago

“Your server needs to upgrade, It is so slow to click every product.”

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Posted 6 years ago

“Would be handy if you can include Australian dollars to your currency”

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Posted 6 years ago

“Awful experience never received delivery, had to ask for a refund!”

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Posted 6 years ago

“We had to exchange a product that we ordered as it was too small for our son. USC exchanged it promptly and without fuss. We are pleased with the company.”

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Posted 6 years ago

“I ordered over a week ago to the shop still not received my item yet”

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Posted 6 years ago

“Absolutelty awful service, my first order and it never got delivered. I choose a parcel shop for the delivery of my order but it was refused by the shop and then just taken back to USC. No explanation, no re-delivery options. If USC couldn't deliver to my choice of shop then why allow me to choose them as a delivery option when I placed my order. USC don't seem concerned that they haven't been able to fulfil my order, they just took it back and refunded me, how about trying to actually resolve the issue, obviously USC have so many orders that my order really doesn't matter to them. A terrible way to treat customers.”

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Posted 6 years ago

“The coat came and was too big upon realising this I had to re-order another one more on, shipping cost and I had to pay to send back the one that was too big. It’s fair to say I will not be ordering anything else from you website and it too expensive on shipping cost. I would of rather drove to one of your stores which isn’t far away from where I live it would of been a lot cheaper but once again the product I wanted wasn’t even in that store... all round not very impressed.”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews