USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,511 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Henry W.

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered over a week ago to the shop still not received my item yet”

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Posted 7 years ago

“Absolutelty awful service, my first order and it never got delivered. I choose a parcel shop for the delivery of my order but it was refused by the shop and then just taken back to USC. No explanation, no re-delivery options. If USC couldn't deliver to my choice of shop then why allow me to choose them as a delivery option when I placed my order. USC don't seem concerned that they haven't been able to fulfil my order, they just took it back and refunded me, how about trying to actually resolve the issue, obviously USC have so many orders that my order really doesn't matter to them. A terrible way to treat customers.”

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Posted 7 years ago

“The coat came and was too big upon realising this I had to re-order another one more on, shipping cost and I had to pay to send back the one that was too big. It’s fair to say I will not be ordering anything else from you website and it too expensive on shipping cost. I would of rather drove to one of your stores which isn’t far away from where I live it would of been a lot cheaper but once again the product I wanted wasn’t even in that store... all round not very impressed.”

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Posted 7 years ago

“You sent the wrong aftershave. I rechecked website, you have the correct Lacoste picture, however description is wrong.”

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Posted 7 years ago

“Not happy ordered trainers for my young ones bday, got an email saying they have been collected by Hermes, I checked parcel status everyday and it said order placed, never received them, then got an email saying - Our couriers have been unable to deliver your goods and as a result your order has been returned to sender. Your order has automatically been refunded in full, please allow 2-5 working days for the funds to apear in your account. Not happy at all”

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Posted 7 years ago

“Twice the product showed in stock and once purchased it was cancelled straight down. Very poor. To make matters worse the two payments have still not been returned after almost two weeks.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Great service, easy to follow pages online.”

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Posted 7 years ago

“Excellent communication in regards to the unavailability of one of my items and quick delivery on the rest.”

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Posted 7 years ago

“USC Provide Really prompt service. Keeping me informed at every stage of the way.”

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Posted 7 years ago

“Happy with the product and price, but compared to other sites these days, the delivery times, cost and options weren't the best. Not bad, but not great compared to others.”

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Posted 7 years ago

“Shopping experience was just fine - deleivery charges were extortionate for what it was”

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Posted 7 years ago

“Best price for the coat I wanted, only annoying this is delivery. Normally if I pay £5 for delivery I'll get the item next day. Also you have to pay to get it delivered in store where most places offer this for free.”

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Posted 7 years ago

“Fantastic service and brilliant delivery. Arrived much faster than expected.”

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Posted 7 years ago

“Great items & fast delivery, very happy 👍”

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Posted 7 years ago

“Excellent Service and reliable, kept me informed every step of the way.”

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Posted 7 years ago

“I got no problem with my order everything was right and on time.”

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Posted 7 years ago

“DREADFUL. The Ryanair of Retail. Ordered three items clearly as a set. A day and a half later they emailed to say that only one item was in stock. I emailed to cancel, but USC sent the one item any way. I am now refusing to collect the parcel and am waiting for a full refund. Postage at £5.99 is hideously expensive. Customer service is slow and poor (all via email, when they can be bothered to respond) Will never shop from here again - worst online retailer I've ever used. It's cheap for a reason...”

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Posted 7 years ago

“great clothing at cheap prices”

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Posted 7 years ago

“products purchased were of qood quality and delivery as promised”

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Posted 7 years ago

USC is rated 3.6 based on 37,511 reviews