USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“Very good experience”

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Posted 6 years ago

“You sent me the wrong item”

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Posted 6 years ago

“Delivered to a neighbour, after going to every neighbour in the street and having no luck emailed them and was told because their drivers gps showed as being in the street i must contact my payment provider for a refund and no replacement will be sent. On further notice they have sent my parcel to an address in wales and i live in Scotland. Customer service is terrible and ive been left out of pocket and wasted so much time on the phone, sending emails or going door to door lookig for a parcel that they have failed to deliver to my address.”

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Posted 6 years ago

“Awful. Had tags attached still to items so couldn’t use. Then had to PAY to return item to them because they don’t allow you to return online purchases in store! Won’t be using again. Plus the items seemed worse quality than the same item from a different store. Maybe sports direct (USC) have some specific models they sell and the manufacturer uses worse materials in order to get their prices down... wouldn’t be surprised really!!!!!!!!!!!!!!! Terrible. Never again. USC is basicallly sports direct with a shiny new label.”

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Posted 6 years ago

“decent quality clothes. comfy. delivery on time”

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Posted 6 years ago

“Good quality items, poor returns option. Ridiculous that you can’t return products to store for a refund.”

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Posted 6 years ago

“Orded item on 15/1...today is the 25/1 still have not received the item...no way of phoning them and will not accept the e-mail...and they took the money out of out account on the 17/1!!!”

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Posted 6 years ago

“I have ordered before and never found a problem with order g or delivery, they make it so easy thanks”

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Posted 6 years ago

“Easy to order and quick delivery.”

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Posted 6 years ago

“very slow delivery”

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Posted 6 years ago

“Hello, I bought 2 pairs of trainers from your store in Inverness which was fine, the staff were friendly & helpful, unfortunately one pair of trainers had to be returned after a week or so as the sole started to split from the upper, I tried to return them with the original receipt as they were not fit for purpose. Originally I was told they could not be returned as they were not in the original box, the sales assistant spoke to the manager who said they would accept them but only in exchange for a credit note. After looking into this further I discovered this is not legal, the goods being faulty should have been exchanged right away for a full refund. I have shopped in this store several times and was always happy with the products & service, however this occasion left me very disappointed and reluctant to shop there again. Regards Kevin Geddes”

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Posted 6 years ago

“Livraison rapide produit top”

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Posted 6 years ago

“I received my Calvin Klein top last week with 2 pair of shoes. My slidders were perfect but my top had marks all down the front and arm. I emailed your selfs 10 days ago, got offered 20% off and now haven’t got a reply. Baring in mind I would only have so many days to send this back? I love the top but don’t want to risk keeping it, putting it in the washer for the marks not to come out.”

Helpful Report

Posted 6 years ago

“I was very pleased with the jumpers that I purchased. However I placed 2 orders at separate times and in both of my orders an item of clothing had security tags attached. These are impossible to get off so I have had to take it to a local shop and ask them to take it off for me, showing them the receipt as proof of purchase. If you wish to return something they recommend that you post it recorded in which you have to pay for yourself. Other than this I was happy with the service but to have both orders with tags on is not good at all and I doubt it was just a coincidence”

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Posted 6 years ago

“Always have great sales with a wide selection of products of good quality.”

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Posted 6 years ago

“So many online retailers are offering free delivery it's a shame you still charge, it's put me off ordering again.”

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Posted 6 years ago

“Shorts looked nice, comfortable and at a very reasonable price. Big fan of USC 👍🏻”

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Posted 6 years ago

“Good offers, wide variety of brands and products that you dont get in many other shops. Shame there is no shop close to where I live (closest one is hemel hampstead and they dont have much).”

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Posted 6 years ago

“It's a great experience of buying things online, it's very convenient and safe.Thank you, and I assure you that I will continue to order.”

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Posted 6 years ago

“Fast efficient service and great products. I will definately shop with them again”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews