USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“I get that there’s a charge for delivery to your house but the same charge for click and collect in store?!? Bit of a con.. but then look who owns them..”

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Posted 6 years ago

“Great jacket, amazing price. delivered quickly. Good communication 💥”

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Posted 6 years ago

“Great quality sweatshirts, and recipient thrilled with gift! Thank you!”

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Posted 6 years ago

“Received an email asking “how was my USC experience”. Well it’s been nearly 2 weeks and still no parcel, and the USC system clearly can’t identify an orders not complete before asking for feedback! #whatajoke. It’s fair to say I won’t be using them again, and can understand why their local shop to me had to close. Poor service and clearly poor management.”

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Posted 6 years ago

“Great service and quick delivering.”

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Posted 6 years ago

“Easy to use and collect!”

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Posted 6 years ago

“smooth checkout. what i ordered was actually in stock. not like some websites where you place and order, they take your money and then you receive and email that product not in stock, which is very frustrating! received items as per my request in a fast time. received updated status information of package location and when will be delivered. only wished the delivery cost was minimal as felt it was bit expensive..”

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Posted 6 years ago

“I got 2 pair of trainers on the website at a sale price I’m well happy with my purchase and will be using the site again,love going in the shop to.”

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Posted 6 years ago

“Lost my lacoste cap. Slow response and didnt resolve my issue”

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Posted 6 years ago

“How USC CHEATS and ROBS its clients DO NOT SHOP IN THERE! In April 2018 I did some shopping at usc.co.uk. It turned out, that items were misdescribed on the web and I received the shoes in other size, that presented on the web. It was clear for me that I can simply return them to get a refund. Unfortunately USC CS employees (Caroline & Rebecca) did everything to avoid responsibility for that for a months (they did not see any problem) and make this return as much as possible difficult. Finally, in September 2018 (after 5 months of writing complaints to USC CS) I got an information that I can return the shoes (no clear return deadline were provided) to get my money back (shoes and postage costs), which I did in December 2018. Surprisingly, 04/01/2019 USC CS did not accept the return using the arguments which totally did not apply to my case (e.g. "return policy is 28 days" etc.) and claimed that the shoes were sent me back on 04/01/2019. USC CS did not even make an effort to provide me any tracking number/postal company’s name. Summing up, I have been triple cheated by the USC: 1. USC sold me misdescribed goods, avoided responsibility for that for a months, making the return as much as possible difficult, 2. USC asked me to return the shoes to give my money back, which I did but USC did not keep the word given, 3. USC claimed, that sent me the shoes back on 04.01.2019, without providing any package/tracking number, It's 24/01/2019 and I didn't get the shoes back. It's 24/01/2019, 10 months since my first complaint, and I still did not get any refund and I did not receive the shoes back.”

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Posted 6 years ago

“Always have what I need at very good prices. Very easy website to use as well.”

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Posted 6 years ago

“Great selection. Great service. 10/10 would recommend.”

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Posted 6 years ago

“Good, but very hard to contact for enquiries”

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Posted 6 years ago

“A good experience from start to finish. Fast delivery and good communication.”

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Posted 6 years ago

“The order I received was damaged and had a tear. Because of my body schedule at work and uni, I was unable to return the item but I asked for a refund and they said no. Worst experience ever. I will definitely not shop at USC ever again”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Couldnt poss comment as Still not recd order and no reply to e mail asking where it is.”

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Posted 6 years ago

“Just as poor an experience as when I shopped in my local store. Expensive product with long delivery time. Won't be shopping with this company again. Shame I couldn't opt for 0/5 stars.”

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Posted 6 years ago

“Loved the purchase I made it was exactly what I inspected delivery didn’t take long aswell”

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Posted 6 years ago

“Does what it say on the tin, very well!”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews