USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,507 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cracking delivery service fast and good quality of stuff”

Helpful Report

Posted 5 years ago

“Delivery service for 4.99 is a disgrace sending it out of Uk to Republic of Ireland to come back to the UK took over a week to get here for 4.99 most places give next day delivery for that price without the divert to a different country”

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Posted 5 years ago

“Good quality products and excellent service.”

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Posted 5 years ago

“AVOID AT ALL COSTS ANY OF THE COMPANIES UNDER THE MIKE ASHELY GROUP (USC, HOUSE OF FRASER, SPORTS DIRECT) returned over £368 worth of items, and paid for it to be tracked with my courier firm. The confirmed the returns were delivered, and signed for on 10th March to their returns warehouse. I waited patiently the 14 days for my refund -nothing at all. So i chased it up by emailing their 'customer services' team. i have been told that although i have confirmation of delivery - from my unique tracking number - that this doesnt mean my returns have been received. They say couriers 'deliver in bulk' so each parcel cant possibly be signed for, and therefore are denying receipt of my returns and refusing to issue my refund. After researching online this is completely standard practice for USC, Sports Direct and House of Fraser in the hope that we just disappear and forget about our money. Do your research and read for yourself. I am taking this one step further now armed with all of my email correspondence from both their customer services and from my courier and i am now paying to open a small claims court application online. (moneyclaimonline for anyone wanting to do the same) I wont be taking this lying down.”

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Posted 5 years ago

“Order process could be a little more informative. But products as expected. Very happy with them. Hanger came broken but not worried about that.”

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Posted 5 years ago

“Order can take a while to be processed as stock is not always guaranteed Order may come in wrong sizes happened on a few occasions Returns only accepted if not worn, or if tags are still on and not misplaced Good products and can get real good deals at times 👍”

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Posted 5 years ago

“Great selection of items at competitive prices, easy to order, and a quick and simple delivery of goods. V. Happy.”

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Posted 5 years ago

“Very bad experience. Totally disappointed. Ordered goods online, apparently my package got lost in transit. No customer support At all. So called customer support department don’t answer your emails for days. Still waiting for refund of replacement 3 weeks after original order. Shame”

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Posted 5 years ago

“Очень долго собирают А вещи хорошие есть не большие ( - ) но терпимо”

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Posted 5 years ago

“Great prices and good service. Even better when special offers are on. 20% of”

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Posted 5 years ago

“Very fast delivery, top quality products .”

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Posted 5 years ago

“Shocking customer service based on two orders! First Hermes lose my parcel! Cannot speak to anyone from either Hermes or USC! Emailed with took five days to answer with no solution. Second order they sent wrong stuff. Please not there is a vast difference to Navy Blue and Sky Blue!!!”

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Posted 5 years ago

“Ordered with collection at my local Sportsdirect store just before the Covid-19 lockdown and didn’t expect to see my purchases for months. USC had the items delivered to my home so ten out of ten for them.”

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Posted 5 years ago

“Cannot review goods I have not received! Items should have been delivered to local store, unfortunately due to Covid-19, store was closed. Contacted customer services a number of times just to ask what I needed to do to resolve the matter but only received automated response. Very poor level of customer service.”

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Posted 5 years ago

“Ordered item on 20/03/20, now the 28/03/20 and still waiting. Garbage service to be frank.”

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Posted 5 years ago

“I’d love to write a review if I ever receive my trainers. It’s no good trying to sell clothing etc if you fail to deliver them.”

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Posted 5 years ago

“Regular updates, quick service and product was as advertised. Will use again.”

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Posted 5 years ago

“A load of rubbish and don’t even respond to emails when you have a problem with your item”

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Posted 5 years ago

“Absolutely terrible customer services order a tracksuit 16 days ago still haven't received it they said it got lost you're company is a joke and they dont answer the phone or emails to you”

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Posted 5 years ago

“Not given what was advertised in the pic, I gave a complaint but found the solution to be too much of a hassle for me to continue with”

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Posted 5 years ago

USC is rated 3.6 based on 37,507 reviews