Valuelights Reviews

Name: Valuelights
Rating: 4.67

4.7 Rating 5,253 Reviews

93 %

of reviewers recommend Valuelights

4.7

Based on 5,253 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the colours love the style matches in perfect with my new decor however it does not stand up straight it leans so have had to put something under the base to keep it upright and would have liked it a bit taller.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Nice size mirror, nice size shelf. Lights are too bright though. Dazzled first thing in the morning 😑”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Ordered a tripod lamp where the legs needed to be assembled. After an hour of trying to put it together of what should have been a simple task, realised the bolts inside two of the legs were faulty. Called, explained and replacement were sent out straight away. Took max 10 minutes to put it together”

Helpful Report

Posted 4 years ago

We are sorry to hear to you had a problem with the assembly of your item.

Posted 4 years ago

“Good service Good quality lights”

Helpful Report

Posted 4 years ago

Thank you for your kind feedback, please are you able to change the star rating to reflect this.

Posted 4 years ago

“I bought several light fittings and 2 lampshades. The fittings were fine, hence the 3 stars. The 2 lampshades were hopeless. Came disassembled with completely useless instructions not for this product. They had cardboard copper inserts that had no way of fixing to the shade so just fell out. I stuck them in with double sided sticky tape but I shouldn't have had to. Product sold was completely unusable.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“The plane lampshade if gorgeous and my son loved it. We decided to give him a new bedroom for his third birthday as a surprise. When we went to put the plane together, we realised the propeller didn’t fit the plane. Thankfully we managed to fit it with a paper clip. If it wasn’t a surprise for my sons birthday I would have sent it back. If you buy check it’s fine as soon as it arrives.”

Helpful Report

Posted 4 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Nice looking light but surprised to find it came with no fittings so have spent another £14 at Dunelms for the actual mounting and cable.”

Helpful Report

Posted 4 years ago

Please accept our apologies, we will pass this onto our team to look into further.

Posted 4 years ago

“The tripod stand lamp I ordered is lovely and very reasonable for money but the shade it comes with is awful, you have to put the shade together yourself by rolling it along a Velcro pad and it’s creased from being folded for delivery. The company have been very good in saying they will refund me just for the shade though. Great customer service”

Helpful Report

Posted 4 years ago

We are sorry to hear you was not happy with your purchase form us, we are currently in the process of changing the design of the shade.

Posted 4 years ago

“Was not keen on the fact that you have to make the shade and add the detail diamanté to it. Really not very good at this and it just does not look the same. Quite disappointed actually.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“The problem with this light is interference with DAB radio reception. If I switch the light on when listening to the radio, the radio goes off and gives me a signal saying "station unavailable".”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“I liked the product very much. I liked the web page . The prices of you product are excellent. Only one problem was price of next day delivery but doesn’t arrive next day and discount code at end of purchase would be better . When you offer something to customers make sure it happens as it is very frustrating when it doesn’t happen but overall I enjoyed shopping on your website and will again .Thankyou”

Helpful Report

Posted 4 years ago

We are sorry to hear about the problems you had with your purchase from us. We will pass this information onto our team.

Posted 4 years ago

“Great value lights but had problems with ordering more than 1 bulb on the website so only received 1 not 3. Asked support if they could rectify as the bulbs were on offer with the light but ended up having to pay full price which I wasn’t happy about.”

Helpful Report

Posted 4 years ago

Please accept our apologies, we will look into this matter further for you.

Posted 4 years ago

“I should have checked the measurements before I ordered the lamp. Was really nice but ridiculously small.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Good customer service but quality not as hoped for so returning.”

Helpful Report

Posted 4 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 4 years ago

“Lamp arrived flat-packed, even the shade. The shade has brown scorch marks all the way around the top and bottom, we're it looks like it's been cut. Really light.. And only small..”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Lamp is as expected for the price with relatively quick delivery. Disappointed with lamp shade- need to put together myself using Velcro which is fine, but as item comes from China, quality isn’t great and has clear glue marks showing where Velcro has been glued on. Lamp shade also isn’t blush pink as described but peach in colour”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“The lamp looks very good but the shade bent when I took it out of the wrapping. It was probably my fault for not realising it was quite delicate, but it was a shame nevertheless”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Order was processed quickly and despatched with carrier link provided. Delivery turned up however most of it was missing. We only received the lampshade! I contacted them and issue was fixed quickly. Missing items now arrived.”

Helpful Report

Posted 5 years ago

Our apologies for any inconvenience caused.

Posted 5 years ago

“Good website and ordering but only half the product was delivered.”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will look into this further. Please contact our customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“The product is as described and ideal for our purposes but the customer service was lacking. The tracking link provided by email didn't not work and when we contacted customer service to clarify when the product was being delivered they were uninterested, despite the product not being delivered and a second delivery had to be arranged. As a company you chose which delivery service you provide for your customers and until the product is delivered it's still your sale.”

Helpful Report

Posted 5 years ago

Thanks for sharing your feedback. We're sorry your experience with our our Customer service team was not to your expectations and will look into this matter to make improvements Kind Regards Value lights

Posted 5 years ago

Valuelights is rated 4.7 based on 5,253 reviews