VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 237 Reviews

16 %

of reviewers recommend VaxUK

Company Reviews

Questions

Metrics

1.7

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how VaxUK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor suction after one month. Plastic tube split after 11 months. Rubbish!”

Helpful Report

Posted 5 years ago

“Bought a VAX Blade 4 and Glide Package. Rather disappointed with performance of the Blade 4. The 45 minute runtime claim is more a play on words because this is done without the motorised head (carpet sweeper) but they emphasise that it's in "boost mode". Great for solid floors but for anyone who needs to vacuum their carpet properly then there is not even 10 minutes of carpet sweeping and boost mode available. There isn't enough "suck" to accompany the motorised head operation in standard mode. To conclude, it's not a replacement for a corded vacuum cleaner and you'll most likely end up waiting 3hrs for a recharge between jobs! When this was put to "Customer Service" (via chat), all they wanted to do was refund the lot when I argued for an extra battery rather than find a way to suit both sides. -I was expertly fobbed off! We are now faced with buying second battery at a horrendous price when perhaps 2 should have been supplied in the first place. All just to get the thing to perform as half as well as our corded vac. Its like buying a car and finding out that the passenger headlight or windscreen wiper is at extra cost! :( It is the second product I've bought from VAX that has been disappointing; the first being a carpet cleaner so heavy that it's handle broke through normal pushing and pulling use (not lifting). Very slippery customer service people”

Helpful Report

Posted 5 years ago

“Purchased the blade 4 a couple of days ago. The rotary head stops working and a red light comes on when in full power. And the battery lasts about a minute on full power. Its awkward to use as it's not balanced right weight wise. I'll be returning to Dyson thanks”

Helpful Report

Posted 5 years ago

“i have a vax cordless which i thought was great .Its run time has dropped and i have sent back as requested but its taking its time and in the mean time i am left with no hoover. very poor customer service.”

Helpful Report

Posted 5 years ago

“Next day delivery of my Vax vacuum did not happen! Yodel used as courier claimed attempt of delivery could not be made due to lack of access to my property!!! However using their tracking the driver was in another location (his home??) when the alleged attempt to deliver was made. Vax could do nothing to arrange delivery today and now I have to wait until Monday. I could have bought a vacuum on high street yesterday but Vax made promise of delivery. Do not believe VAX if they say next day delivery especially if they use Yodel!!”

Helpful Report

Posted 5 years ago

“I purchased a VAX CVRA013 ,i am very pleased with the cleaner ,it does a first class job as i keep a dog,excellent cleaner.”

Helpful Report

Posted 5 years ago

“Really poor product that failed in less than a year. It took a really long time and several calls and several emails to get confirmation back that they wouldn't refund the product.”

Helpful Report

Posted 5 years ago

“The handle in my hoover has come away from the machine completely and I can no longer pull my machine backwards. Vax are telling me it’s not covered under their 5 year warranty!”

Helpful Report

Posted 5 years ago

“Your website is very unfriendly and your spares backup service is ludicrously bad. I have a Vax Carpet Washer Powermax VRS5W, confirmed by the original instruction booklet. This machine has been scrupulously maintained and cleaned from new. Recently a tiny plastic clip on the clean water tank snapped and try as I might your site could not recognise my machine.”

Helpful Report

Posted 5 years ago

“I bought Vax Tbt3v1h1 cordless cleaner in Nov. 2018. After 14 months of use-1bed.roomed house, wood floors and rugs only, it cuts out after 30 sec.You can then wait for same amount of time and then you switch it on again and same thing happens. It is thoroughly cleaned, filters washed, but to no avail. I had not seen the 2year warranty notice on the BACK page of the instruction book and, therefore, had not registered online.Because of this, Vax are quite happy to accept that they produce a £150 cleaner that, registered or not, can cease to function after 14 months of under average use. Stay clear!!! .”

Helpful Report

Posted 5 years ago

“Guaranteed next day delivery on Order #303156047. Sat at home all day on 28th - nothing. Today (29th) not even the promised email on the subject of delivery. If I'd known you can't deliver against you promises (or that you use Yodel) I could have got the order elsewhere yesterday (and at the SAME price). Regards Anthony McAlinden”

Helpful Report

Posted 6 years ago

“I'm not entirely happy with my Blade 2. Doesn't pick up bits, I dislike using it on my staircase because the head's unstable and moves from side to side. Dissatisfied 2/10”

Helpful Report

Posted 6 years ago

“Easy replacement of faulty steam mop by Neal.”

Helpful Report

Posted 6 years ago

“I have a vax blade 2 and I am very happy with the product. It is very easy to use on picks up well on both hard floor and carpets. Would definitely recommend this to any of my friends. Every household should have one!!!”

Helpful Report

Posted 6 years ago

“I am a disabled customer with major dexterity and mobility issues, who is trying to get a carpet washer repaired under my Vax warranty. I am physically unable to put parts onto the machine and am unable to get a carer to do it within the limited amount of assistance time I am given. Vax will only offer to send out the parts which might or might not deal with the issue, they refuse to accept the machine back for repair. Under the Disability Discrimination Act and the Equalities Act, companies have to make reasonable adjustments so that disabled customers can access their services. Vax Customer Service is the gatekeeper to the warranty given to customers, and factored into into the price, when they buy their products. Therefore under the law, Vax Customer Service Team need to adapt their policies and procedures to allow disabled customers to access the warranty in an accessible way. However, according to Connor, a member of the Vax Customer Service Team, this is not true, the team do not have to make any “reasonable adjustments” to their policies or procedures because “they don’t sell anything” they only have to make reasonable adjustments to their communications, which he claims they have done sufficiently!! Vax Customer Service Team are fully aware of my situation, yet they refuse to anything but send out parts. Leaving the law aside, would it really damage Vax’s profits to collect and repair the machines of the small number of severely disabled customers who encounter a problem, without a fight. Are Vax really claiming that the only way a severely disabled customer can access their warranty it through someone else? Or perhaps they expect their blind customers, service dogs to be able to fit parts onto defective machines? It would be wonderful if customer service meant Good customer service not a battle to get the law respected. I expected better from Vax, how naive of me! Last Tuesday was “Purple Tuesday” when businesses celebrated the “purple pound” which is the £249 billon pounds spent each year by disabled households. Clearly the Vax Customer Service Team are determined that disabled customers don’t spend it with Vax, as who could ever recommend such polite but poor and disrespectful non service.”

Helpful Report

Posted 6 years ago

“Had my blade 2 for less than a year and lucky to get 10 minutes out of it on a full charge. Rubbish vacuum wish I'd bought a dyson. Also forever taking the roller out to remove hairs. Cannot recommend this at all”

Helpful Report

Posted 6 years ago

“On first use it picked up cat hairs; not since. Dust container emptying is a messy business as dust flies everywhere, you have to poke out compacted dust, and the container remains dusty with dffcult to access corners. The charge isn’t holdng for 45 minutes anymore. It’s hard work and I think I refer my old, more traditional cleaner”

Helpful Report

Posted 6 years ago

“I'm very disappointed with Vax...I have this vacuum cleaner for 3 months and is already breaking... and most of the other company you go back to the shop but not Vax...and now I have to waste my day waiting for the part... which is taking nearly 2 weeks to arrive! I Will never buy another Vax ever again...it is ridiculous! On top of that I bought the blade 2 cordless and it said 3yrs warrentee I send the card by post and apparently they did not received it...so when, after just 3mnths, my vacuum cleaner broke and I call they told me I have not registered so my vacuum will be covered only for 1yr!! Never buy a Vax again!”

Helpful Report

Posted 6 years ago

“We have bought several vacuums in recent years, we had two issues with our Vax, one probably our fault as we were new to that kind of cleaner, the other, a small catch snapped after a year. In BOTH cases customer service has been fantastic, in fact they shipped a whole new motor unit before they’d even told us. By contrast 2 hoovers, 3 faults, no service, 1 Dyson, several emails needed to resolve - felt like it was too much trouble despite machine been more than double the price. We will be sticking to Vax in future.”

Helpful Report

Posted 6 years ago

“Truly first class service on the phone correcting my incorrect order and arranging return, refund and correct part. Think lady's name was Francesca. July 2019. Wish I had employees as good or to be one of the team. Cheesy but true”

Helpful Report

Posted 6 years ago

VaxUK is rated 1.7 based on 237 reviews