Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently, I had 12 glorious hours to spend in Los Angeles downtown before boarding my flight to India--but nowhere to keep my bulky suitcase for the duration (I wasn't coming into LA from the airport, not that they have luggage lockers inside the airport anyway). Vertoe worked out perfectly. All I did was choose the location where my walking tour began (Pershing Square), and the website threw up multiple options of places I could store my luggage at, at varying distances from the Square. I chose the closest, paid online, and headed there on reaching LA (it took a hassle-free 2 minutes to book it all online the night before my layover). Vertoe sends you an acknowledgement email with the payment confirmation, the address of your storage location (mostly shops in the area), and a password to manage your booking. My location was a salon near Pershing Square, and the process was as smooth as it could get -- you walk in, show your confirmation email, note the tag they seal your bag with, and you're free to go gallivanting around town. Do keep in mind the timings of the shop you're assigned, so it matches with your drop-off and pick-up time. The fact that my luggage was insured for $5000 was a definite plus :) Given how reputed the salon looked, I was fully comfortable leaving my bag inside. Vertoe worked out really well for me.”

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Posted 6 years ago

“Great - friendly service.”

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Posted 6 years ago

“Shop was open early so we were able to drop off earlier than expected. Convenient and safe.”

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Posted 6 years ago

“This was fantastic! Super convenient, super easy! We used 3 different locations in Miami. We flew in early Monday, dropped bags by Bayside Market which made it easy for us to do a sight seeing cruise and some shopping. Picked up bags and was on ship by 3:00. Very slick! Friday when we returned from cruise we did a drop off by South Beach for a few hours and then moved bags to Little Havana. Saw so much before picking bags up at 4 pm. So nice to be able to enjoy the day without lugging luggage. Great service in all 3 locations!!”

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Posted 6 years ago

“The service was easy to use, the folks at the drop off point were a pleasure to work with. I would certainly recommend them to anyone.”

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Posted 6 years ago

“The store was easy to find and the employees very friendly and helpful. Great service!!”

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Posted 6 years ago

“Good service. Very easy and fast”

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Posted 6 years ago

“facile ed economico”

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Posted 6 years ago

“This was so quick and easy! I would definitely use this location again.”

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Posted 6 years ago

“Thanks the service was great and very convenient and secure”

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Posted 6 years ago

“Excellent service. Very convenient and really close to the airport.”

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Posted 6 years ago

“This service was so helpful! We had to check out of our rental at 11 am but our flight didn't depart until 7 pm. With vertoe we were able to leave our bags and enjoy more fun time in the city before we left for home. So easy and convenient!”

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Posted 6 years ago

“Very accommodating and flexible service.”

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Posted 6 years ago

“Very easy and convenient to sir my bag for the day.”

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Posted 6 years ago

“Thanks for the service.”

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Posted 6 years ago

“Quick and easy.”

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Posted 6 years ago

“Great system, some cafes a bit rude”

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Posted 6 years ago

“At the location our luggage was held once we got off the plane in south beach Miami, the location had supper friendly staff, our luggage was secure from 9am -to the time we left at 5....so Vertoe was great to me and my girls!”

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Posted 6 years ago

“Excellent location. The storage process was smooth.”

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Posted 6 years ago

“Fast and convenient”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews