Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, friendly drop and pick-up in convenient location for reasonable cost.”

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Posted 6 years ago

“Muy práctico”

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Posted 6 years ago

“This service was great working with the cobbler bench in union station. The location was perfect for my busy day in DC.”

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Posted 6 years ago

“An excellent service. The whole process was very easy.”

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Posted 6 years ago

“What a nice surprise to find this Luggage storage service to use while I attended meetings on Capitol Hill and needed to rush after to catch my train. Location was convenient and store owner was very pleasant.”

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Posted 6 years ago

“Excellent communication and service.”

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Posted 6 years ago

“Without a place to store our bags while on Capitol Hill visits we discovered Vertoe. It was convenient, affordable and safe. An excellent resource!”

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Posted 6 years ago

“Best price, good service..”

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Posted 6 years ago

“Super simple and easy to use service that did exactly what they promised at a great price. Very satisfied.”

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Posted 6 years ago

“Easy and Fast”

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Posted 6 years ago

“Very convenient to our location. Wish there were more venues. Also the hotel next door to the drop off location wasn't aware of this service.”

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Posted 6 years ago

“Brilliant business idea!! I visited NYC and this worked perfectly. I dropped off my bags at a gift store near the station, and picked them up right before I needed to leave. This service is a life-saving game-changer!!!!”

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Posted 6 years ago

“While my experience with the locations that vertoe works with to store luggage was less than stellar, the customer service was outstanding. Within minutes I received a response to my email asking for refunds. Not only did customer service honor my request, they were very understanding and sympathetic.”

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Posted 6 years ago

“Attendant at store was very nice. Easy to drop off and pick up. Would use this service again.”

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Posted 6 years ago

“Location to Penn Station is super convenient and staff was efficient and polite. A great travel solution!”

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Posted 6 years ago

“It’s surprising that they offer this service SO CHEAPLY. I left my bag with a Vertoe provider in downtown SF all day for $6 - that’s what I was going to pay per hour st SFO! Being honest, the place where I left the bag was in a sketchy part of the Tenderloin and I think some folks would be uncomfortable, but the person I left the bag with was great and I felt totally fine. My bag was returned to me just how I left it and I will certainly use this service again.”

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Posted 6 years ago

“a great experience, will use Vertoe to store luggage for the next trip again!”

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Posted 6 years ago

“Convenient!”

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Posted 6 years ago

“A terrific service. No way could our out of town guests enjoyed the sights of D.C. if they had no place to store luggage until departing that day. So happy I found you. You should do some advertising.”

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Posted 6 years ago

“Seamless service from booking, dropping off, and picking up our bags. We were delayed getting into the city and customer service (especially from Troy) worked with me quickly to change our booking to accommodate the delay. The service was a big help and we would definitely use Vertoe again!”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews