Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,850 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“home delivery was quick”

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(ENGLISH) - Posted 3 years ago

“super fast delivery service!!!”

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(ENGLISH) - Posted 3 years ago

“非常快速送到!good!”

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(CHINESE) - Posted 3 years ago

“Sadly my order was cancelled because they couldn’t deliver to Discovery Bay”

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(ENGLISH) - Posted 3 years ago

“Vetopia is reliable and always deliver on time for recurring orders. Even when they are hit with unstable stock refills due to Covid, they contacted me for an alternative but similar product. Highly recommend them”

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(ENGLISH) - Posted 3 years ago

“Always delivers what my pet cat needs ontime. V reliable.”

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(ENGLISH) - Posted 3 years ago

“I think the product selection is great and the customer service is excellent! Moreover, I have complete faith in the quality of food products, which is so important. Dr. David is a wonderful vet and I have never been disappointed by following what he suggests.”

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(ENGLISH) - Posted 3 years ago

“Fast delivery”

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(CHINESE) - Posted 3 years ago

“Fast delivery on the next day and packing always neat and clean. My dogs love their sample treats. Drivers very polite.”

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(ENGLISH) - Posted 3 years ago

“all good，both product and service”

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(ENGLISH) - Posted 3 years ago

“The courier is nice and responsible. Appreciate the little free gift from the Vetopia. Thanks so much.”

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(CHINESE) - Posted 3 years ago

“Well, the official website of HK is great and user friendly. Response to email is quick and positive …. Keep up with the good work !”

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(CHINESE) - Posted 3 years ago

“Im a new customer, impressed with service and ease of order, will definitely spread the word to my other pet owner friends.”

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(ENGLISH) - Posted 3 years ago

“I’ve used Vetopia to order my dog’s food for a few years now. They always gave excellent prompt service.”

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(ENGLISH) - Posted 3 years ago

“Convenient for pet owners to purchase prescription items online instead of purchasing them personally in a veterinary clinic”

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(ENGLISH) - Posted 3 years ago

“Nice staff and fast delivery. Highly recommended.”

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(ENGLISH) - Posted 3 years ago

“Wonderful quick and friendly service!”

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(ENGLISH) - Posted 3 years ago

“Very efficient delivery, good condition. My dog has been suffering from skin problems for almost 10 years, his skin has significant improvement after taking the royal canin dog food”

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(ENGLISH) - Posted 3 years ago

“Delivery is very quick , it came the same day”

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(ENGLISH) - Posted 3 years ago

“Fast delivery, Have a snack gift”

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(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,850 reviews