Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,075 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“Your warehouse staff wrongly despatched the powder one but I ordered the tablet one. Their product knowledge should be strengthened.”

Helpful Report

(CHINESE) - Posted 3 years ago

“Your delivery service is very efficient. However, you don't carry many commercial items. Some items like the Japanese brand potty pads, I would have to order them from another online company. If you carry these items, I would like to order everything from Vetopia.”

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(ENGLISH) - Posted 3 years ago

“Very reliable and thoughtful pet food subscription service. Love how on time they are, and the monthly re-confirmation they send!”

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(ENGLISH) - Posted 3 years ago

“送貨好快, 而且送貨包裝用環保袋取替紙箱, 不浪費又環保! 價錢都平!”

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(ENGLISH) - Posted 3 years ago

“Very efficient service”

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(ENGLISH) - Posted 3 years ago

“The service is always good in Vetopia. I was just a bit disappointed this time. I received an email that the cat food will deliver on 28 June. End up I received it on 3 July. It could be better if I receive a message or email about the delayed delivery, then I would be able to get another cat food for my cat in advance. But I appreciate the prompt reply from the customer service team.”

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(ENGLISH) - Posted 3 years ago

“Fast delivery and hv good customer service!”

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(ENGLISH) - Posted 3 years ago

“Very fast response”

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(ENGLISH) - Posted 3 years ago

“Very responsive online shop”

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(ENGLISH) - Posted 3 years ago

“The logistics is very fast and the website is easy to control!!”

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(CHINESE) - Posted 3 years ago

“Very efficient and reliable”

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(ENGLISH) - Posted 3 years ago

“有少少唔夠彈性。我明白已例明頭三個月不能更改既規則。但。訂購時。真的有點令我錯誤理解了。我不是故意去要求更改。。也明白。你們酌情處理了一部分問題。。但。。。事情的根本。。。是否就能解決呢？在體諒你們的同時。。我也想你們能體諒，客人的需要。。。謝謝你們”

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(ENGLISH) - Posted 3 years ago

“Delivery on time and good service”

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(ENGLISH) - Posted 3 years ago

“Although the system is not fully established but their customer services helps a lot. Very good customer services”

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(CHINESE) - Posted 3 years ago

“No gift included”

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(CHINESE) - Posted 3 years ago

“Easily my favourite, convenient & most importantly vet-approved online dog shop!”

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(ENGLISH) - Posted 3 years ago

“Many choices of pet food with a reasonable price. Pick up center is at a convenient location.”

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(ENGLISH) - Posted 3 years ago

“Good service with efficient delivery.”

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(ENGLISH) - Posted 3 years ago

“回覆快捷、效率頗高、服務態度好。”

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(CHINESE) - Posted 3 years ago

“It’s wonderful to have the support of Creature Comforts’ exemplary vets, but also so incredibly helpful to be able to reorder prescription medication with not only such ease, but such efficient delivery - such a great and greatly appreciated service.”

Helpful Report

(ENGLISH) - Posted 3 years ago

Vetopia is rated 4.7 based on 3,075 reviews