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Vetopia Reviews

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good and fast”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Very efficient, orders are always correct and delivered in a timely fashion.”

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(ENGLISH) - Posted 3 years ago

“I enjoyed shopping at Vetopia! Super fast delivery! Great service !”

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(ENGLISH) - Posted 3 years ago

“Very efficient and received quickly”

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(CHINESE) - Posted 3 years ago

“My cat like it so much. The delivery is fast and arrangement so good.”

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(ENGLISH) - Posted 3 years ago

“Delivery is very fast and accurate.”

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(ENGLISH) - Posted 3 years ago

“very nice packing, delivery on time, CS are very helpful”

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(ENGLISH) - Posted 3 years ago

“Nice service”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I have been a Vetopia customer for more than six years and have found them to be very efficient and attentive for my and my pets’ needs. I thoroughly recommend them to any pet owner.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Very easy and convenient setting up a regular order for cat food. Delivery is always prompt and the driver always advises when close. Substitute food has been recommended when the regular one is out of stock and my cat has been happy with both”

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(ENGLISH) - Posted 3 years ago

“Very good”

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(ENGLISH) - Posted 3 years ago

“Great online platform to purchase pet’s products, fast delivery and good customer journey map”

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(ENGLISH) - Posted 3 years ago

“網頁系統指示清晰，客人可以很簡單找到自己想要的貨品！！👍👍 貼心服務送貨到家，我不用搬到身水身汗”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Was very disappointed with the experience this time. I ordered NexGard Spectra on 6 Oct. Since Vetopia claims the delivery will usually just take 1 to 2 business day, I found it unusual when it was already 10 Oct and there was still no update on my order status. So I contacted the Vetopia via email and whatsapp, and was shocked to learn that the order was still pending because the item was a prescription item, there were steps to complete before they can deliver the order. 1) Apparently, no staff is going to take the initiative to approach me to move forward the order. I paid for it and I expect it to be delivered on time. The most important point is, I was not being alerted there is actually still steps to take. If I simply wait there without doing anything, looks like the paid order can pend there forever. 2) I was actually your client in TKO Creature Vet. When I ordered this item, I ticked this option during the checkout process. So after all, I still can't understand why my order is not being processed on time, you could simply look at the medical record without the need for me to chase after you. And if the backend staff bothered to look at the order seriously, I believe I would have my order delivered on time. The first time I bought Stella & Chewy's at Vetopia was extremely pleasant, the order was being delivered the second day. But after this time, I am afraid I won't return to Vetopia.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I am subscribed to the monthly recurring order program. It’s stable for now”

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(ENGLISH) - Posted 3 years ago

“A great shopping experience with Vetopia. Smooth communication and understanding with the timing of orders. Also transparent with pricing increases. Overall trusting and happy with the entire shopping process.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“It is a really helpful website as I cannot find other shops that are owned by vets and sell small pet products. The customer service is nice and able to solve the issue effectively, with swift delivery time. Overall, I am very satisfied and would purchase form Vetopia again.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Website is easy to use, recurring order is convenient for buying dog food and medication.”

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(ENGLISH) - Posted 3 years ago

“Quick respond and helpful”

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(ENGLISH) - Posted 3 years ago

“The best arrive”

Helpful Report

(ENGLISH) - Posted 3 years ago

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Vetopia is rated 4.7 based on 2,796 reviews