Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,854 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,854 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“QUICK DELIVERY AND WELL PACKED.”

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(ENGLISH) - Posted 3 years ago

“Very nice Fast delivery”

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(ENGLISH) - Posted 3 years ago

“Poor customer service : 1. Staff unaware of products that are available 2. Manner of clarifying purchase is rude, like I did not know what I had bought and insisted that what I was buying is unavailable (size delivered was incorrect, staff insisted that there is no other size despite me paying a higher price for the bigger size) 3. Not the first tone — but seems internally there is a lack of communication or staff doesnt put the effort to understand the status.. unncessary follow ups because not reading twice.. has happened now for at least two times I dread having to buy from vetopia now, but have no alternatives for products needed foe dog Have not recommended”

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(ENGLISH) - Posted 3 years ago

“每個月都要食一粒，梗係要向有信心，唔會賣假貨既店舖購買啦。”

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(ENGLISH) - Posted 3 years ago

“Fast shipping. Very good.”

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(ENGLISH) - Posted 3 years ago

“感謝團隊在本人不在港時快速代為處理訂單送貨問題，謝謝你們的優質服務！”

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(CHINESE) - Posted 3 years ago

“Good customer service that can provides alternative solution to help ccustomer.”

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(ENGLISH) - Posted 3 years ago

“Good shopping experience and nice customer service service! It's website design is user friendly.”

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(ENGLISH) - Posted 3 years ago

“Fast delivery, fast and convenient shopping”

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(ENGLISH) - Posted 3 years ago

“Very fast delivery, thank you so much”

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(ENGLISH) - Posted 3 years ago

“Efficient delivery and well packaged.”

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(ENGLISH) - Posted 3 years ago

“Fantastic service. Super fast delivery. Friendly service. Great prices AND a reward scheme. Highly recommened”

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(ENGLISH) - Posted 3 years ago

“Good service and quick delivery, good product, packed well and tidy!”

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(ENGLISH) - Posted 3 years ago

“It’s not a very pleasant experience with your staff providing non-factual responses when enquiring about the delay in delivery.”

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(ENGLISH) - Posted 3 years ago

“The delivery was super fast and I received everything I ordered! 10/10 would recommend.”

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(ENGLISH) - Posted 3 years ago

“good good good/”

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(CHINESE) - Posted 3 years ago

“good，10號晚買11號下晝收到貨👍🏻”

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(CHINESE) - Posted 3 years ago

“very efficient and reliable!”

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(ENGLISH) - Posted 3 years ago

“Good service and I have a good experience purchased the dog products online. The staff is polite and answered questions in a timely manner.”

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(ENGLISH) - Posted 3 years ago

“Always reliable with great customer service and delivery. Feel like they've done the research for me and feel safe ordering anything from Vetopia for my furkids.”

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(ENGLISH) - Posted 3 years ago

Vetopia is rated 4.7 based on 2,854 reviews