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Vetopia Reviews

4.7 Rating 3,017 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,680
 Metrics
4.7
Based on 3,017 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 21st February 2026
Camilla Pun
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
130
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Renee Lam
Verified Buyer
“Staff are professional and nice”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Very efficient store. Goods were delivered the day after I ordered them.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Eileen Chou
Verified Buyer
“My previous experience was good but recently purchased items took longer to arrive and kept giving false information regarding delivery date and time.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Ben Wong
Verified Buyer
“Very poor experience. You should seek my consent on the delivery time beforehand.”
Helpful Report
(ENGLISH) - Posted 3 years ago
TS Wong
Verified Buyer
“Well package for the frozen dried food which is crucial for maintaining the quality of the products.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Mavis Tam
Verified Buyer
“Fast delivery and the order was processed very well and clearly，thank you for your help!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Wei Zeng
Verified Buyer
“Very pleasant online shopping experience, vet online prescription is very convenient, will repurchase. Delivery is on time. Meanwhile, as a new customer you can use your discount/bonus points at your first order, no need to wait for next time.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Tony Chu
Verified Buyer
“Disappointed about the long delivery time on the last purchase”
Helpful Report
(ENGLISH) - Posted 3 years ago
Arthur Chu
Verified Buyer
“The staff at Vetopia are professional. I've ordered a box of NexGuard Spectra for my puppy, Kento and my senior dog, Rachael. They were assessed by Dr. David and his team before dispatch. The order was delivered the next day by a courier and they were well packed. Thank you to Vetopia's quality service!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Kam Yau
Verified Buyer
“The delivery is fast and prompt”
Helpful Report
(CHINESE) - Posted 3 years ago
Willi Flanhardt
Verified Buyer
“Quick and efficient service at reasonable price.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“The expiry date of one of the products is too short”
Helpful Report
(ENGLISH) - Posted 3 years ago
Yolanda Yan
Verified Buyer
“Have a broad variety of pets supplies with fast delivery. One comment though - perhaps to replace thevnon-woven bags coz cannot recycle.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Dorcas Chung
Verified Buyer
“Extremely quick delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Rachel Ho
Verified Buyer
“fast delivery and good quality cat food! buy it many times.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Vetopia has products that can normally only be purchased with a vet prescription (provided you confirm that a vet has examined your pet and indicated that the prescription product is warranted), so it is very convenient if you need home delivery for such products, rather than getting them from your vet. First time customers get a big discount if they enroll in the auto ship programme. Unfortunately after the first shipment, the discount is reduced significantly and doesn't really make the auto ship programme worthwhile.”
Helpful Report
(ENGLISH) - Posted 3 years ago
M SIN
Verified Buyer
“Efficient”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Much appreciate the helpful accommodation when changes needed to be made due to my dog’s condition.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Au Corey
Verified Buyer
“Very Fast for the order arrangement”
Helpful Report
(ENGLISH) - Posted 3 years ago
Isa Kwan
Verified Buyer
“Products are in high quality and very fast delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vetopia is rated 4.7 based on 3,017 reviews
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