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Vetopia Reviews

4.7 Rating 2,796 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,492
 Metrics
4.7
Based on 2,796 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
129
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Tracy Sit
Verified Buyer
“Easy shopping with my recurrence order, an extra discount on my first purchase item”
Helpful Report
(ENGLISH) - Posted 3 years ago
Marion Ruhrmann
Verified Buyer
“Good service, fast and caring”
Helpful Report
(ENGLISH) - Posted 3 years ago
Karim Wu
Verified Buyer
“No doubt your service is good. A little suggestion, please give me a call 2 days in advance in your next delivery as I may not in office/home to get the package”
Helpful Report
(ENGLISH) - Posted 3 years ago
Connie C
Verified Buyer
“quick delivery, convenient, recommended”
Helpful Report
(ENGLISH) - Posted 3 years ago
Joe Kwok
Verified Buyer
“overall satisfy with the services provided”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vivian Chan
Verified Buyer
“The customer service staff is very helpful”
Helpful Report
(CHINESE) - Posted 3 years ago
Anonymous
Verified Buyer
“Mostly good service, but when I inquired to return an item, NO response.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Iris Chow
Verified Buyer
“Is a high-quality pet product store. The courier is nice and fast, well received the goods within 2 days. The product packing was in good condition.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Man Kam Ip
Verified Buyer
“Good seller, Quick Delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Zoe Wong
Verified Buyer
“good service and prompt delivery!!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Speedy delivery, helpful staff, good service”
Helpful Report
(CHINESE) - Posted 3 years ago
Phillipa Bloom
Verified Buyer
“Excellent service - even when I’ve left an order until the last minute Vetopia comes to the rescue with plentiful stock, streamlined order process and super fast delivery. I trust them implicitly!”
Helpful Report
(ENGLISH) - Posted 3 years ago
QQ Ng
Verified Buyer
“Fast and excellent service. Flexible shop.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Hanna Torneus
Verified Buyer
“Vetopia is one of the most reliable pet food and supplies provider in Hong Kong, with a team of experienced and caring vets behind it. I tried many online pet shops in Hong Kong before settling with always ordering from Vetopia. If there’s an urgent deliver need or request for change, they are very responsive and the customer service is great. The ordering process is also reliable and easy. I highly recommend Vetopia.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“nice and convenient platform for ordering prescription diet”
Helpful Report
(ENGLISH) - Posted 3 years ago
Manuel Jacinto
Verified Buyer
“Very fast service and i am very happy.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Karolina Vazirani
Verified Buyer
“Fantastic online shop, part of Vetopia group ( their Vet services are also great). Their prices are very competitive and delivery is exceptionally fast. They are very quick to reply online/on WhatsApp to enquiry or cancellations too and their website is very easy to navigate. We have been using it after friends' recommendations and frankly its the best online pet product shop in HK”
Helpful Report
(ENGLISH) - Posted 3 years ago
Peter Basmajian
Verified Buyer
“You need to speak with Vinnci! I bought one of these two weeks ago and gave it to a little girl as a gift for her and her cat. Before gifting it, I charged it up using the Type C portal. I then ordered ANOTHER ball AND a roller device for my own three cats BUT the charging portal is not the same Type C, rather it is the old style used on BlackBerry devices. So within ONE WEEK, I received the same toys but with different portals and I am not happy. All of these should be Type C. This has still not been straightened out.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Izabel Lok
Verified Buyer
“Online purchase are very convenient!”
Helpful Report
(CHINESE) - Posted 3 years ago
Joyce Fu
Verified Buyer
“very good food, my dog is very like to eat.”
Helpful Report
(CHINESE) - Posted 3 years ago
Vetopia is rated 4.7 based on 2,796 reviews
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