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Vetopia Reviews

4.7 Rating 3,075 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,738
 Metrics
4.7
Based on 3,075 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Anonymous
Verified Buyer
“Excellent products variety and efficient delivery service”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Quick response, Good service”
Helpful Report
(CHINESE) - Posted 3 years ago
KWOK LAM HO
Verified Buyer
“efficient delivery. high quality online service.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Alice Wong
Verified Buyer
“Efficient and very fast delivery - definitely will order again!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“I bought Tri-Heart Plus (a prescription medication) on Vetopia. Before delivering the product, the staff contacted me to provide a short video to their vet to confirm there’s no obvious medical issue that may affect the use of the medicine, which is very considerate and careful. Nice CS and delivery services!!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Barbara Raimondo
Verified Buyer
“Very good service and customer care! Thanks a lot also for the beautiful Christmas gift!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Marion Ruhrmann
Verified Buyer
“Good service, fast and caring”
Helpful Report
(ENGLISH) - Posted 3 years ago
Connie C
Verified Buyer
“quick delivery, convenient, recommended”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vivian Chan
Verified Buyer
“The customer service staff is very helpful”
Helpful Report
(CHINESE) - Posted 3 years ago
Iris Chow
Verified Buyer
“Is a high-quality pet product store. The courier is nice and fast, well received the goods within 2 days. The product packing was in good condition.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Man Kam Ip
Verified Buyer
“Good seller, Quick Delivery”
Helpful Report
(ENGLISH) - Posted 3 years ago
Zoe Wong
Verified Buyer
“good service and prompt delivery!!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Speedy delivery, helpful staff, good service”
Helpful Report
(CHINESE) - Posted 3 years ago
Phillipa Bloom
Verified Buyer
“Excellent service - even when I’ve left an order until the last minute Vetopia comes to the rescue with plentiful stock, streamlined order process and super fast delivery. I trust them implicitly!”
Helpful Report
(ENGLISH) - Posted 3 years ago
QQ Ng
Verified Buyer
“Fast and excellent service. Flexible shop.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Hanna Torneus
Verified Buyer
“Vetopia is one of the most reliable pet food and supplies provider in Hong Kong, with a team of experienced and caring vets behind it. I tried many online pet shops in Hong Kong before settling with always ordering from Vetopia. If there’s an urgent deliver need or request for change, they are very responsive and the customer service is great. The ordering process is also reliable and easy. I highly recommend Vetopia.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Manuel Jacinto
Verified Buyer
“Very fast service and i am very happy.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Karolina Vazirani
Verified Buyer
“Fantastic online shop, part of Vetopia group ( their Vet services are also great). Their prices are very competitive and delivery is exceptionally fast. They are very quick to reply online/on WhatsApp to enquiry or cancellations too and their website is very easy to navigate. We have been using it after friends' recommendations and frankly its the best online pet product shop in HK”
Helpful Report
(ENGLISH) - Posted 3 years ago
Izabel Lok
Verified Buyer
“Online purchase are very convenient!”
Helpful Report
(CHINESE) - Posted 3 years ago
Joyce Fu
Verified Buyer
“very good food, my dog is very like to eat.”
Helpful Report
(CHINESE) - Posted 3 years ago
Vetopia is rated 4.7 based on 3,075 reviews
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