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Vetopia Reviews

4.7 Rating 3,224 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,882
 Metrics
4.7
Based on 3,224 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Vetopia Reviews
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Kamyee Ho
Verified Buyer
“Very convenient and comprehensive shop for pet products! Efficient delivery as well !”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Customer service was great. I ordered the wrong size raincoat and they were quite quick to arrange for an exchange (pick up and redeliver) via SF Express. I really appreciated their patience with me because I couldn't understand why there was a refund.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Estelle ZHOU
Verified Buyer
“quick good puppy loves”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Fast & efficiency transaction”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“A wide range of Animalkind products is good. Re-occurring order and delivery service are also convenient!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very Good!!!!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Dee Sinacsi
Verified Buyer
“Very satisfying and convenient. Order and delivery arrive fast and on time. Amazing service!”
Helpful Report
(ENGLISH) - Posted 2 years ago
YH Lee
Verified Buyer
“Good service.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Speedy delivery, thanks”
Helpful Report
(ENGLISH) - Posted 2 years ago
Julia Lam
Verified Buyer
“Super fast delivery”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Very reliable distributor with good range of products. Delivery usually takes about 3-4 days which I wish can be done faster.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Renee Kwan
Verified Buyer
“I wanted to purchase two products at the pet fair, and I understand the requirement to register first. However, as a pregnant woman, it was frustrating to have to stand there and spend over 10 minutes going through the registration process. The staff then told me I could simply order online. I'm not sure why I was directed to register in person if I could have just placed the order online instead. After the lengthy registration, I eventually found another staff member who was able to help me complete the purchase on their computer. However, this staff member failed to mention that I needed to submit a video of my dog as part of the order process. Unfortunately, I also missed the WhatsApp message you sent me about this requirement, so I ended up waiting a long time to receive my products, which I actually need quite urgently. In conclusion, the overall customer experience was quite poor. The registration process was time-consuming and seemingly unnecessary, especially for a pregnant woman like myself who had to stand for an extended period. The communication about ordering options and additional requirements was unclear, and the lack of guidance from your staff led to delays in me receiving the products I needed. I hope you'll consider streamlining the purchase process and improving the training and information provided to your staff to create a smoother experience for customers like myself in the future.”
Helpful Report
(CHINESE) - Posted 2 years ago
Lau Kennex
Verified Buyer
“Good package and super efficient delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“狗狗鍾意食，一直回購。今次用埋積分優惠更抵。”
Helpful Report
(ENGLISH) - Posted 2 years ago
Yun Fok
Verified Buyer
“Good service!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Desley To
Verified Buyer
“送貨速度很快，職員跟進速度好”
Helpful Report
(CHINESE) - Posted 2 years ago
Edmund SUN
Verified Buyer
“Delivery service is good. Periodical promotion such as discounts will be beneficial to loyal customers. Cash bonus points are also favorable.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Annette De Thier
Verified Buyer
“Vetopia has everything I need for my pets. The delivery is fast, and it has been easy to change an order or exchange a product when I have made a mistake. My go to online store for pet supplies.”
Helpful Report
(ENGLISH) - Posted 2 years ago
PETER LI
Verified Buyer
“Very responsive.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Romain MENARD
Verified Buyer
“Vetopia is always very fast and punctual on delivery and add extra gifts to spoil my little monster”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 3,224 reviews
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