Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,863 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Quick delivery”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Very professional. Very friendly. Quick to respond and quick to deliver.”

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(ENGLISH) - Posted 2 years ago

“Good service, easy and convenient order process. Broad selection of products”

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(ENGLISH) - Posted 2 years ago

“The e-commerce service is very easy to use with wide selection of merchandise that suits my needs.”

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(ENGLISH) - Posted 2 years ago

“easy process and the delivery was fast with a bonus can food. however, there was no email confirmation on when the delivery would be.”

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(CHINESE) - Posted 2 years ago

“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”

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(CHINESE) - Posted 2 years ago

“Vetopia is a good pet shop with an effective delivery service. I buy pet food for more than 6 months here.”

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(ENGLISH) - Posted 2 years ago

“Vetopia is always reliable! The delivery service is excellent!”

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(ENGLISH) - Posted 2 years ago

“On-time delivery CS is helpful to answer enquiries”

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(ENGLISH) - Posted 2 years ago

“Good service”

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(ENGLISH) - Posted 2 years ago

“Many choice of pet product. Very efficient delivery after ordering.”

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(ENGLISH) - Posted 2 years ago

“Good service and explainlation. It’s my first time to use.”

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(CHINESE) - Posted 2 years ago

“Great food, easier than getting through the vet and arrives in such a short amount of time! Always a pleasure dealing with this company”

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(ENGLISH) - Posted 2 years ago

“This is my 2nd time of the purchase. Although, my choose is not enough of my demand, the CS team replied me explaining clearly for all my concerning. That’s much confidence to continue to use.”

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(ENGLISH) - Posted 2 years ago

“All over experience is very good”

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(ENGLISH) - Posted 2 years ago

“Delivery time is more than 7 working days.”

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(ENGLISH) - Posted 2 years ago

“The product came in good shape and the delivery time was acceptable.”

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(ENGLISH) - Posted 2 years ago

“Great customer service. Understand my need and being very helpful to help arrange the delivery”

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(ENGLISH) - Posted 2 years ago

“Their staff are helpful and patient. Products delivered on time.”

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(ENGLISH) - Posted 2 years ago

“Delivery was very late but the order was accurate.”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,863 reviews