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Vetopia Reviews

4.7 Rating 2,796 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,492
 Metrics
4.7
Based on 2,796 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
129
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“good as usual”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“送貨速度快，包裝實淨，送貨員有禮。 貨物質素高”
Helpful Report
(ENGLISH) - Posted 2 years ago
Katherine Sonnefeld
Verified Buyer
“Unfortunately the second order I placed took over a week to arrive. I had to email to question where the order was and then was told the driver delivered it to the wrong address.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good protective packing and a gift can there! My dog really love it!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Coco Wong
Verified Buyer
“Used for nearly a year and it is good.”
Helpful Report
(ENGLISH) - Posted 2 years ago
安 安
Verified Buyer
“補貨和客服回覆速度快,不時有優惠”
Helpful Report
(ENGLISH) - Posted 2 years ago
Y Y
Verified Buyer
“Love the flexible recurring plan”
Helpful Report
(ENGLISH) - Posted 2 years ago
Katy Ng
Verified Buyer
“The products are well packed and the delivery arrangements is excellent”
Helpful Report
(ENGLISH) - Posted 2 years ago
Sau Chun Lau
Verified Buyer
“購物簡易順利，送貨快。”
Helpful Report
(ENGLISH) - Posted 2 years ago
Fred Scholle
Verified Buyer
“Always great service and speedy delivery. Just wish Vetopia would carry frozen raw food for dogs, especially Organic Paws and Barff.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jay Ng
Verified Buyer
“great customer service! speedy delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very quick delivery (came the next working day) and amazing customer service!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Charlie Choi
Verified Buyer
“Vetopia provides fast and efficient service. However, I would appreciate Vetopia could have more pick up points for customer to choose other than Quarry Bay office”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rashida Khan
Verified Buyer
“delivery service was fast”
Helpful Report
(ENGLISH) - Posted 2 years ago
Hilda Tsang
Verified Buyer
“so confused about the first-time purchase experience. The line is busy, and even the voicemail box is always full!!”
Helpful Report
(ENGLISH) - Posted 2 years ago
KY Kenji
Verified Buyer
“Fast delivery , easy to use of website”
Helpful Report
(ENGLISH) - Posted 2 years ago
Chris Cheung
Verified Buyer
“Good. Will continue to purchase dog food in Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Veronica Loh
Verified Buyer
“Quick response, fast courier”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jessie Wong
Verified Buyer
“The staff are really helpful that they always provide help when I need.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“訂貨後1至2天已收到，用環保袋裝住，很乾淨企理。”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,796 reviews
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