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Vetopia Reviews

4.7 Rating 2,651 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“High quality product”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Fast service”

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(ENGLISH) - Posted 2 years ago

“Very supportive customer service team on Whatsapp, they answer most of my questions promptly.”

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(ENGLISH) - Posted 2 years ago

“We’ve been using Vetopia for several years now to supply our dogs (& hedgehog), they have a great selection of high quality products, easy to use online ordering system and quick efficient delivery. Our dogs are very happy Vetopia Customers!!”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Excellent products variety and efficient delivery service”

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(ENGLISH) - Posted 2 years ago

“Quick response, Good service”

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(CHINESE) - Posted 2 years ago

“efficient delivery. high quality online service.”

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(ENGLISH) - Posted 2 years ago

“Efficient and very fast delivery - definitely will order again!”

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(ENGLISH) - Posted 2 years ago

“I bought Tri-Heart Plus (a prescription medication) on Vetopia. Before delivering the product, the staff contacted me to provide a short video to their vet to confirm there’s no obvious medical issue that may affect the use of the medicine, which is very considerate and careful. Nice CS and delivery services!!”

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(ENGLISH) - Posted 2 years ago

“Very good service and customer care! Thanks a lot also for the beautiful Christmas gift!”

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(ENGLISH) - Posted 2 years ago

“Good service, fast and caring”

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(ENGLISH) - Posted 2 years ago

“quick delivery, convenient, recommended”

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(ENGLISH) - Posted 2 years ago

“The customer service staff is very helpful”

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(CHINESE) - Posted 2 years ago

“Is a high-quality pet product store. The courier is nice and fast, well received the goods within 2 days. The product packing was in good condition.”

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(ENGLISH) - Posted 2 years ago

“Good seller, Quick Delivery”

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(ENGLISH) - Posted 2 years ago

“good service and prompt delivery!!”

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(ENGLISH) - Posted 2 years ago

“Speedy delivery, helpful staff, good service”

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(CHINESE) - Posted 2 years ago

“Excellent service - even when I’ve left an order until the last minute Vetopia comes to the rescue with plentiful stock, streamlined order process and super fast delivery. I trust them implicitly!”

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(ENGLISH) - Posted 2 years ago

“Fast and excellent service. Flexible shop.”

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(ENGLISH) - Posted 2 years ago

“Vetopia is one of the most reliable pet food and supplies provider in Hong Kong, with a team of experienced and caring vets behind it. I tried many online pet shops in Hong Kong before settling with always ordering from Vetopia. If there’s an urgent deliver need or request for change, they are very responsive and the customer service is great. The ordering process is also reliable and easy. I highly recommend Vetopia.”

Helpful Report

(ENGLISH) - Posted 2 years ago

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Vetopia is rated 4.7 based on 2,651 reviews