Vileda Reviews

Name: Vileda
Rating: 4.31

4.3 Rating 862 Reviews

82 %

of reviewers recommend Vileda

4.3

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 330 2277

Write Your review

Tell us how Vileda made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor service greatly disappointed”

Helpful Report

Posted 7 years ago

“I sent for the mop as it had the kids pass on it. When it arrived it did not have the kids pass packaging as it stated.”

Helpful Report

Posted 7 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 7 years ago

“Over 2 months for selivery of an item that did not work when it arrived”

Helpful Report

Posted 7 years ago

Dear Alistair Perry, We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 7 years ago

“I sent my order on Sunday 040618 I was offered next working day delivery my money including delivery was taken the same day. It is now 1310 on Monday 11th and I still have not received my long expected mop. I hope it lives up to the previous two that gave me super service!! [if it ever comes] David F Neat.”

Helpful Report

Posted 7 years ago

Good morning, We're sorry that you have encountered a problem with your order. I can see you have previously spoken to a member of the team, We apologise once again, should you wish to contact us the number is 0117 330 2277. DF Sales

Posted 7 years ago

“Item seemed very flimsy when delivered. Tried to return item to be told it would be 12.50£ to return it. Very poor customer service and overpriced product. Would not use your website again.”

Helpful Report

Posted 7 years ago

“Have not received it and had no response from message i sent . Not happy”

Helpful Report

Posted 7 years ago

Hi William, We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 7 years ago

“My order arrived too late (although a next-day delivery was sold, it didn't arrive for 2 days). Although the customer service was very polite, nothing was done about it. I was very disappointed.”

Helpful Report

Posted 7 years ago

“I ordered the Vileda Extra X legs dryer. The packaging was ripped when it was delivered on 10 April and a wheel corner was missing. It took 5 emails and 6 phone calls (over 40 mins, mainly being put on hold) to the Laundry Company before 9 days later the missing part arrived. Their standard of customer service is appalling. It was only after intervention from their Internal Sales Manager that rectified the matter. I will never buy anything from them again.”

Helpful Report

Posted 7 years ago

Good afternoon, We're sorry that you have encountered a problem with your order. I can see you have previously spoken to a member of the team, We apologise once again, should you wish to contact us the number is 0117 330 2277. DF Sales

Posted 7 years ago

“Ddelivery as promised next day Wednesday. Parcel opened with help of a friend on Friday (due to arthritic hands need help) when checking items noticed that the 'spike' was not included!! Contacted your branch on Saturday to let you know. Spoke to Hannah or Rebecca. Was told that they replacements are not done. Well I was not asking for a replacement because the spike was not inside the parcel!! The split pole rotary clearly states that the spike is part of this model! Please send me spike!”

Helpful Report

Posted 7 years ago

“I PAYED MORE TO HAVE MY PRODUCT DELEVIRED ON A SATURDAY BUT GOT DELIVERED ON A FRIDAY”

Helpful Report

Posted 7 years ago

Good afternoon, We're sorry that you have encountered a problem with your order. We have tracked the order and there was a problem with our courier who delivered the item on the Next Day Delivery rather than a Saturday Delivery. We have however refunded the Saturday delivery charge for you for the inconvenience. We apologise once again, should you wish to contact us the number is 0117 330 2277.

Posted 7 years ago

“1- It didn't get delivered on time. 2- I called to ask when, they gave me a date, It was't delivered on that date as well. 3- I called again, they had lost my order... 4-Called again, they just have a parcel order (no stock) ... 5-Had to cancel and ask for a refund. Worse online shopping ever.”

Helpful Report

Posted 7 years ago

Good afternoon, We're sorry that you have encountered a problem with your order. I can also see that you have previously spoken with a member of our team, and I hope you are now satisfied that the problem has been resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DF Sales

Posted 7 years ago

“The brushes arrive loose in a plastic bag. The handle of one was snapped off and one had its bristles squashed.”

Helpful Report

Posted 7 years ago

Good morning, We're sorry that you have encountered a problem with your order. I can see that a member of the team is trying to contact you to resolve this issue but is unable to get through. Please can you contact us on 0117 330 2277. Thanks, DF Sales

Posted 7 years ago

“Utter junk handle locked in low position you need to be a hobbit to use it i will be contacting vileda to take this back dont buy one.”

Helpful Report

Posted 7 years ago

Good Morning, We're sorry that you have encountered a problem with your EasyWring & Clean Turbo Mop. We tried to contact you on 12/02/2018 but unfortunately could not get hold of you. We are keen to rectify this problem, if you could please contact us on 0345 769 7356 our customer service team would be happy to help. Thanks, Vileda UK

Posted 7 years ago

“I haven’t received my order, have emailed and not had any reply to it.”

Helpful Report

Posted 7 years ago

Good afternoon, We're sorry that you have encountered a problem with your order. I can see that you have previously spoken with a member of our team, and I hope you are now satisfied that the problem has been resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DF Sales

Posted 7 years ago

“I've have already e-mailed you but not go a reply. When I received my vileda wring mop there was no pole with it”

Helpful Report

Posted 7 years ago

“it does not charge and even though i have been in touch and was promised a call up to now I have received no call a week later. Bad customer service”

Helpful Report

Posted 7 years ago

“Still awaiting a reply from your customer support dept. re: damaged goods received. I have called, discussed, sent follow-up email with photos. of damaged item. That was on Friday 1st December. Now 6th Dec. and not even an acknowledgement from this company. This trade rates amongst the poorest performance I have experienced in over 30 years of on-line purchasing.”

Helpful Report

Posted 7 years ago

“Absolutely appalling service still not received my purchase even after numerous phone calls and email. Never buy from the Zlaubdry Company!!!”

Helpful Report

Posted 7 years ago

“I purchased a sweeping brush for my newly installed wooden flooring which is effective and easy to use. .I also bought a flat mop and bucket set for the same purpose and can honestly say it is useless. The flat mop is difficult to use with the bucket, the mop is flimsy and the wring out feature is difficult to use, usually involving handling the dirty mop. It also leaves the floor wetter than I feel it should.”

Helpful Report

Posted 7 years ago

“Used 3 times and now will not wind up, very disappointed as it had to be concreted in which took me a fair few hours, our old washing line has worked perfectly for 12 years we only replaced it as it looked weathered, now we are stuck without a washing line VERY DISSATISFIED TO SAY THE LEAST and am very unsure I want it replaced literally used 3 times very poor quality as it has a 5 year guarantee and has lasted a couple of washes.”

Helpful Report

Posted 7 years ago

Vileda is rated 4.3 based on 862 reviews