Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been on the Lamborghini gellardo experience day at York today. Paid over £120 for this present. In the description it states how fast the car goes however the car was slow..my SKODA fabia VRS goes faster !! Also paid £25 waiver insurance on top on day as they scare you about the possibility of having an accident and excess is £5k should someone crash into you !! In description it says allow 2 hours...it was over with in 10 mins !! Also told 3-6 laps...I had 3 !! Not worth the money at all !!! Felt like it was a money making exercise. No option to spend time with car and family to take pics, you're in and out !! Would not recommend.”

Helpful Report

Posted 8 years ago

“had a virgin experience 2 day break with breakfast. Booked in to the Hallmark West Cliff hotel in Bournemouth on 31st July, as an Anivesary treat. the hotel was filthy, although the staff were friendly. Hotel was not hoovered from the time we arrived to the time we left. We were given a room where the valance was stained there was drink spillage marks down the wall and the room had not be dusted for ages you could wipe the dust off with your finger. We were quickly changed to another room. The spa treatment room was just a bedroom withthte bed taken out to make it into a make shift treatment room. A spillage on the stairs down to the spa had been reported but nothing had been done about it. The hot water had to be run for 20mins to get the hot water to come through. 3 other people complained whilst we were there, one for no tbeing able to check in on time, cracked tiles on the bathroom floor and the lack of hot water. This was really not the virging experieince I had expected. I have been on other virgin experience packages but this was awful and totally ruined what should have been a lovel anniversary weekend away.”

Helpful Report

Posted 8 years ago

“Cant get the spa experience booked for my wife , apparently the one night stay requires booking two nights at weekends, more expense, little options on locations and it runs out too early , NEVER NEVER BUY AGAIN !!!”

Helpful Report

Posted 8 years ago

“booked a flying experience travelled from wolverhampton to blackpool .all they give you is a postcode. got there and there are about 7 flying schools with that postcode.after knocking on mosts of the doors i found the 1 i was after only to be told that there ha been a mistake and they had not booked me in.was told by virgin just to book another 1 . i told them i dont think so. didnt want to give me a refund i told them i wouldnt trust them again did get my money back.would never use these agianyou are better off booking direct youself.”

Helpful Report

Posted 8 years ago

“Bought a pamper day as a present for my wife who wanted me to go with her...tried to arrange the visit but was told I needed to get a doctors certificate because I take medication to control high blood pressure. Please note I do not have high blood pressure as the medication controls this. I advised that I wasn't happy to get a doctors certificate as this is a waste of my time, would cost me money to get a certificate and more importantly it is an absolute waste of NHS resources. Cut to the chase, there is nothing else I could do other than get a different virgin experience....given the bad experience I had I was not likely to want anything to do with Virgin so why would you want to take another experience. After several discussions I asked to be put through to a Virgin representative rather than the representative from Acorne. This was refused initially then I was advised that Acorne own the rights to use the VIrgin brand for experience days. So, you may think you are buying a Virgin experience but you are not; you aer buying an Acorne product branded as Virgin. Had I have known this at the get go I would never have booked the experience in the first place. The health & safety policy is overly cautious and the cancellation policy is overly rigid. The funny thing about this is that I visited a virgin active gym and used exactly the same facilities I would have used on the experience day and I didn't have to complete a questionnaire. This sort of inconsistency annoys the hell out of me. For me Virgin Experience Days are a never to be repeated experience.”

Helpful Report

Posted 9 years ago

“Since January, I have been trying to book up a Virgin reviver pamper day at several locations (as there seem to be no spaces available for my preferred everywhere!). This has been stupidly unsuccessful, with some Virgin Active centres saying they will call me back yet never do, others telling me that they are fully booked for two months, and some actually just literally never answering the phones. I must point out that my voucher only has a six month usage date on it which is ridiculous for the price that was paid by my partner (it was a gift). Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Frankly, I find it an insult that they are asking for yet MORE money because their staff have not been able to ever assist me in booking this incredibly pointless voucher. I find this company one of the worst gift experience companies - and I've used many in the past - and would strongly recommend avoiding these overpriced and unhelpful money grabbers. I am now stuck with a Virgin pamper voucher and no time to go because all the local ones are booked for two months.”

Helpful Report

Posted 9 years ago

“This is my second bad experience should have learnt my lesson!!first time my husband brought me ticket for hot air balloon this was not cheap and couldn't get booked up never any available dates extended the voucher and after a year of trying finally gave up and told couldn't have refund as we never took out the extra insurance at a extra cost!! Brought tickets for chilli experience and went to book it up and fully booked no available dates!!!!!”

Helpful Report

Posted 9 years ago

“An awful experience! We attempted to redeem voucher for Virgin Experience Double Superblast car experience - attempted - they give you a phone number (no online booking or email) to call. You only ever get an answer machine. You leave a message and they call you back once - if you miss the call they do not call again. We called 10 times - they did not call back. After complaining they called and offered two impossible dates - with a take it or leave it attitude. We transferred vouchers to another experience.”

Helpful Report

Posted 9 years ago

“I was given two Virgin Experience Days as presents and it has been a nightmare to book! I have managed to book the Thames River Cruise but the horse racing is proving impossible! There are very limited dates - as I can't get the time off work, I won't be able to go! My husband and a friend will try to use them if we can ever get it booked! You have to activate the voucher, then contact the race course and they will send a form to send back with your voucher! Ridiculous! If we wanted to exchange the vouchers for another, we would have had the same nonsense with forms etc AND we would have been charged £20! Avoid!!!!!!!!”

Helpful Report

Posted 9 years ago

“Awful experience and that's just trying to book! Impossible to find a hotel which suits our availability within the strangely limited time limit of our voucher (9 months?) and in a desirable hotel. It seems as though Virgin know that British people are too polite to warn friends and family, who buy these vouchers in good faith as presents, not to bother in future as they are almost un-useable.”

Helpful Report

Posted 9 years ago

“BEWARE - Got this as a present from my gf and what it doesn't make clear are the extras that you probably want to have, such as insurance to cover the £5,000 excess on the supercars, the track I wanted to use extra £20 and £10 for a demo lap so you can get the most from the cars you drive. In the end cost an additional £65. Not gone on it yet but we feel disappointed that these items are not highlighted at point of purchase.”

Helpful Report

Posted 9 years ago

“Still waiting since Monday to book a date to use our virgin experience voucher. It is now Friday, and we still haven't been able to book, Just waited on the phone for 30 minutes, listening to a recorded message telling us that they were extremely busy. Then we were cut off with a message saying this number is temporarily unavailable. At this rate our voucher will be out of date and our phone bill will be expensive. Come on Virgin, we expect better than this.”

Helpful Report

Posted 9 years ago

“Tried to book an experience but could only book 2 days after the experience expired. Been in touch with them and was basically told that when I bought the experience it was half price, to boos that experience now I have to pay full price. It is not my fault that the experience is fully booked. What a terrible service and I will never be using virgin experience again.”

Helpful Report

Posted 9 years ago

“BEWARE: Complete waste of money. Received the voucher for my 50th birthday on 21 December. Voucher says that you should allow at least 8 weeks in advance, so I duly tried to book 10 weeks in advance before the expiry date of 14 June. However, everything is fully booked, no availability until dates after the expiry date. Voucher cannot be extended. So that's it, what a waste of money and how disappointing, especially for the person who bought this as a present for me.”

Helpful Report

Posted 9 years ago

“Paid for Virgin Experience at a London hotel with cinema for a film with food and a drink. Arranged a date to redeem the voucher then booked a hotel to stay for the event. Arrived at hotel with cinema to be told event was off as they had double booked. I will never purchase another Virgin Experience voucher again and would recommend avoiding them total waste of money.”

Helpful Report

Posted 9 years ago

“Admin fee of £5 to change a £15 voucher. They say this is a goodwill gesture because it would typically be a fee of £20. Hahahahaha! Avoid.... Can't understand why people buy gifts through sites like this but if you're going to bother, don't use this one! Oh, and if you are the lucky recipient of one of these 'gifts', look forward to lots of hassle! Richard Branson, you should be ashamed of linking your name to this endeavour. Gfy.”

Helpful Report

Posted 9 years ago

“Had a sharing platter & champagne at Harrods as a wedding anniversary present came up from Somerset with are overnight suit case only to be told we were not allowed in with the case ( Understandable) then instructed to go to the rear of the building where we could store the case on arrival they wanted a fee non refundable of £25.00 needless to say did not pay and did not experience the gift my wife was most disappointed..”

Helpful Report

Posted 9 years ago

“Brought superblaSt 2 car experience as Xmas present. After holding for ages on 0844 number was told there was very minimal days to go and as we wanted to coincide it with holiday chose anglesey but was told this would incur £20 surcharge per car. There is no mention of having to pay extra for certain tracks, insurance etc. As a disabled unemployed lady I feel it is totally unacceptable and wrong to advertise the experience day at one price but when you book doubles in price. Feeling very let down and disappointed. Won't use Virgin again. Beware.”

Helpful Report

Posted 9 years ago

“After taking nearly a week to get through to someone to book using my voucher, the day I wanted to go had now gone so had to book on a random day, unfortunately At 3am in the morning I was due to go I was violently sick and had to cancel, only to be told I needed to give 48hrs notice so would have to forfeit my voucher which by the way was a present from my partner. I was told I could try and claim it back but needed to fill out a form which had to also be filled in by a medical profession, obviously you don't bother a dr when uve been sick. Overall Iam very disappointed with the whole experience, it's supposed to be a nice thing it's been a nightmare, would never recommend Virgin experience to anyone !!”

Helpful Report

Posted 9 years ago

“Purchased a gift experience and when I received it the experience had less than 6 months to run, nothing was stated when purchasing that there would be such a short date to use the experience. Mealy mouthed in deducting my postage from my refund and I have lost out on postage twice by returning the item for a refund. I genuinely thought that I would have at least a year to use my experience""...... Never Again !!!”

Helpful Report

Posted 9 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews