VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,923 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The user interface is confusing. There are "applicants" and "applications" for example even when logged in as one individual. Also no guidance is given in choosing among the confusing list of options for "purpose of visit". This option is also confused with "visa type". Mis-information about the option for an "electronic visa" is given -- in the FAQ it says in response to the question "do I have to mail my passport to you" that "visas to all countries require the passport to be in our possession". This would be a good place to mention the e-visa option which does NOT require physically mailing ANYTHING to you! Pricing info is hard to find or not available until well into the application process. Once I was able to figure out that an e-visa was an option for me and how to apply for it, the process was quite fast however, and questions were replied to quickly by email.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. I would like to apologize for the fact that your experience with our online application system was not 100% positive. We take feedback like yours seriously and will use your suggestions moving forward as we tweak our site for clarity. Remember, our team is available to provide assistance anytime at info@visahq.com and 1-800-345-6541. Again, my apologies for any confusion, and I sincerely hope you will choose VisaHQ again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

Hi Marcos, Thanks for reviewing VisaHQ. We're glad you had a positive experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The service was quick and very simple.”

Helpful Report

Posted 5 years ago

Hi Robert, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you need travel documents! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Service was excellent 🙏”

Helpful Report

Posted 5 years ago

Hi Fatemeh, Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope you return next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“A big thank you for making the process stress-free and efficient. The application process was easy. I received emails notifying me of each step in the process, and received my VISA in less than two weeks from start to finish.”

Helpful Report

Posted 5 years ago

Hi Elaine, Thanks for taking the time to review VisaHQ. We're glad you had a great experience with our services and we hope you choose us again next time you require travel documents! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The agent met me outside the centre on time and fast tracked me to the appropriate desks. I was in and out in 30 mins. There was no stress. It was nice and simple.”

Helpful Report

Posted 5 years ago

Hi Catherine, Thanks for reviewing VisaHQ. We're glad to hear you had an excellent experience with our services and we hope you choose us again next time you require travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“The process was simple. In the beginning I was having problems adding an application for my wife. I do not remember the parsons name, but he was excellent in helping me through my problem. I would recommend VisaHG as the place to go for a Visa.”

Helpful Report

Posted 5 years ago

Hi Allan, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with our team and we hope you choose us again next time you and your family need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Easy platform.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our application process and we hope you return. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“We were totally mislead by VisaHQ”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had a negative experience with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To further discuss your situation and to reach a resolution, please contact info@visahq.com or call our London office directly at +44 20 7148 6117. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“It was easy to work through and fill out and they processed our application very quickly.”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Great customer service”

Helpful Report

Posted 5 years ago

Hi Patti Jo, Thanks for reviewing VisaHQ. We're glad you had a five-star experience working with our team and we hope to serve you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Live support was good but the website is not intuitive and instructions are not clear. I had to ask a lot of questions that could have been avoided with better user centered design of the website experience.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had using our website. As we make changes and tweak its design, we will take your review into consideration. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Ils sont tres disponibles! Efficaces! Et repondent a nos questions en tout temps!”

Helpful Report

Posted 5 years ago

Bonjour Andre, Merci pour votre avis! Nous sommes heureux que vous ayez passé un excellent séjour! Bon voyage, Rebekah at VisaHQ

Posted 5 years ago

“My experience with VisaHQ was pleasant, speedy and professional. My only complaint was the request for documents in color, and the fact that it only after they were submitted.”

Helpful Report

Posted 5 years ago

Hi Ismay, Thanks for reviewing VisaHQ. I'm glad you had a good experience overall, but I would like to apologize for the issues you had with your document submission. We take feedback like yours seriously and will review the guidelines on our website. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Everything was good, no complains.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you had a five-star experience with our services and we hope to work with you again. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“All good and clear.”

Helpful Report

Posted 5 years ago

Hi Flavio, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“This review is for VISAHQ India Office. It was easy experience working with VISA HQ Team.”

Helpful Report

Posted 5 years ago

Hi Pranav, Thanks for reviewing VisaHQ. We're glad you had an excellent experience interacting with our team and we hope to serve you again next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Pathetic Customer service. The customer service was talking over me, literally angry rant and not letting me talk. I was calling to get the info that I didn't know and expected a more polite service. Of course, I finally managed to get all the information required but after a hard time. The CS was Gavin Durst.”

Helpful Report

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced while working with our customer service team. Unfortunately, there is no one by the name of "Gavin Durst" employed with our company. If you would like to try to contact VisaHQ again, our Dubai office can be reached directly at +971 4 375 0400 or you can email info@visahq.com. Again, my apologies, and I hope you are able to reach a VisaHQ agent. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I was very impressed, within 6 hours I had a notification that my visa had been issued.”

Helpful Report

Posted 5 years ago

Hi Beverley Jill, Thanks for reviewing VisaHQ. We're glad you had a great experience with our application process and we hope you return next time you need travel documents. To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“Excellent service and communication. far above what I expected or have received in the past from such services from other countries.”

Helpful Report

Posted 5 years ago

Hi Adrian, Thanks for sharing your review of VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again! To share what we do and earn rewards on future orders, visit https://www.visahq.com/referrals.php. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

VisaHQ is rated 4.4 based on 3,923 reviews